How to Get a Sorelle Refund

• Order Confirmation Email: Include the original order confirmation email to verify your purchase.
• Transaction ID: Have your unique transaction ID ready for their reference.
• Receipt or Proof of Purchase: Attach a copy of your receipt to confirm the items bought.
• Date of Purchase: Be clear about the purchase date to ascertain the validity of your request.
• Reason for Refund: Prepare a brief explanation of why you are requesting the refund.
• Unused Products: Ensure that any returned items are unused and within the return window as specified by Sorelle.
• Shipping Information: If applicable, keep records of any shipping details if the product was delivered.
• Customer Account Information: Have your Sorelle account details, including the email associated with your account.

At Sorelle, we are committed to providing quality products and services to our valued customers. Understanding your rights regarding refunds is essential to ensuring a positive experience. Below are some circumstances under which customers may qualify for a refund or credit based on their interactions with Sorelle.

• Product Non-Delivery: If an order was placed but not received within the expected timeframe, customers may be eligible for a refund or replacement, according to our shipping policies.
• Product Defects: Should a product arrive defective or damaged, customers may qualify for a refund, exchange, or store credit. Details of the defect must be communicated within a specified period after receipt.
• Subscription Modifications: If a subscription plan requires amendment due to changes in personal circumstances or desired frequency, customers may inquire about partial refunds or credits towards future orders, depending on the terms of their specific plan.
• Order Errors: In the case of an order fulfilled incorrectly (e.g., wrong item sent), customers could be eligible for a refund or exchange once verified through our customer service process.
• Cancellation of Services: For subscription services, if cancellation is processed during the billing cycle and prior to the next billing date, customers may be eligible to receive a prorated refund based on the unused portion of their subscription.

If you believe you have a situation that may qualify for a refund or credit, we recommend reaching out to our customer support team for assistance. They can provide guidance based on your specific situation and any applicable policies.

At Sorelle, users often navigate various aspects of their accounts, including subscriptions and service inquiries. Here are some scenarios where customers successfully claimed refunds:

• Subscription Cancellation Timing: A customer realized they meant to cancel their subscription one day after the renewal date. After contacting Sorelle's customer support, they explained their situation and were able to receive a refund for the most recent charge since it was within the grace period.
• Service Downtime: A user experienced an unexpected service disruption that affected their access to features they were paying for. Upon reaching out to Sorelle, they were informed that they were eligible for a pro-rated refund for the downtime, which was promptly credited to their account.
• Incorrect Billing Cycle: A customer noticed that their subscription was renewed for a longer duration than they had selected. After clarifying their desired plan with the support team, they successfully claimed a refund for the extra amount charged, ensuring their account reflected the correct billing cycle.
• Trial Subscription Issues: A user who signed up for a trial inadvertently exceeded the trial period before realizing it. Upon explaining the misunderstanding to Sorelle’s customer service, they were granted a refund for the first payment, as the user had initially intended to cancel before the transition to a full subscription.

Tracking your refund status at Sorelle is simple and efficient. With dedicated tools and communication methods, you can stay updated on the progress of your refund. Here’s how to do it:

• Check Your Email: Sorelle sends out email notifications regarding your refund status. Look for emails titled "Refund Update" or similar. This will provide details on the approval status and estimated timeline for processing.
• Use the Sorelle Mobile App: If you have the Sorelle app, navigate to the Orders section. Tap on the specific order to view detailed refund status updates, including processing stages and anticipated completion dates.
• Access Your Account Dashboard: Log in to your account on Sorelle's website and go to the Order History section. Here, you can see all past orders, with the refund status displayed for each one, including dates and amount refunded.
• Billing Section Insights: Within your account, the Billing section provides comprehensive refund details. This includes transaction IDs and any relevant notes that might explain the refund process further.
• In-App Notifications: Enable notifications in the Sorelle app to receive real-time updates when your refund status changes. You'll be notified directly about any actions taken or next steps.