How to Get a Souchi Charleston Refund

• Order Number: Have your unique order number from your Souchi Charleston receipt handy to expedite your refund request.
• Proof of Purchase: Retain a copy of your email confirmation or physical receipt indicating the purchase date and amount.
• Original Packaging: Ensure that you keep the original packaging of the item(s) for return eligibility, as Souchi Charleston may require this for specific products.
• Item Condition: Be prepared to confirm that the item is in an unworn, unwashed condition with all original tags attached, as this is crucial for a refund.
• Return Authorization: Check if Souchi Charleston requires a return authorization number (RAN) for processing your refund, and request one if necessary.
• Customer Account Information: If applicable, have your Souchi Charleston account credentials ready to verify your identity and track your order history.
• Refund Reason: Be ready to provide a clear reason for your refund request, as this may help expedite the process.
• Transaction ID: If you paid via credit card or another payment method, provide the transaction ID to assist in locating your purchase.
• Contact Information: Include your current contact information for any follow-up communications regarding your refund request.

*Working days are Monday to Friday, and don't include public holidays.

At Souchi Charleston, our primary goal is to ensure that customers are satisfied with their purchases and experiences. As a fashion brand specializing in high-quality garments, our refund eligibility is directly tied to the quality of our products and the nature of our services. Understanding these aspects allows customers to gauge their eligibility for a refund based on their circumstances.

The following situations may qualify for refunds:

• Defective Merchandise: If an item is found to be defective upon receipt, customers may qualify for a refund. It is important to notify customer service within a reasonable timeframe to facilitate the return process.
• Order Fulfillment Errors: If the wrong item is delivered, customers may be eligible for a refund or exchange. Prompt communication regarding the issue is key.
• Shipping Issues: In cases where orders are delayed significantly beyond the expected delivery time frame due to carrier issues, customers may inquire about eligibility for a refund.
• Product Not as Described: If a product does not match the description or images provided on the website, this situation could warrant a refund, as we strive to maintain accurate representations of all items.
• Return Policy Adherence: Customers who return items within the specified return window and adhere to our return guidelines may be eligible for a refund, pending inspection of the returned merchandise.

It is encouraged for customers to review our detailed return policy and reach out to our customer service team for clarification on any specific inquiries regarding their individual situations.

At Souchi Charleston, customers occasionally find themselves navigating unique situations that lead to successful refund claims. Here are some real user scenarios illustrating how clients managed their requests effectively:

• Item Availability Issue: A customer ordered a specific top, but shortly after the purchase, they were notified that it was out of stock. After contacting customer service, the customer received a prompt refund and was assisted in selecting a replacement item.
• Shipping Delay: A customer experienced an unexpected shipping delay for a special occasion outfit. Upon reaching out to Souchi Charleston, they were informed of the issue and given a refund for the expedited shipping fee they paid, as it was not delivered on time.
• Subscription Change: A user decided to downgrade their membership level on Souchi Charleston but accidentally paid for a full membership renewal. After submitting their request through the online account portal, they received a confirmation of the downgrade and a refund for the difference in fees.
• Incorrect Order Size: A client received a jumpsuit that was too large despite ordering the correct size. When they reached out to the customer support team, they swiftly processed a return and issued a refund, ensuring the customer could order the correct size without hassle.

Tracking your refund status at Souchi Charleston is made easy through a variety of communication methods and tools. Here’s how you can efficiently keep an eye on your refund:

• Check Your Email: After initiating a refund, keep an eye on your inbox for updates. Souchi Charleston sends email notifications that include tracking links and details about your refund status.
• Use the Souchi App: If you have the Souchi mobile app, you can easily track refunds from your device. Navigate to the 'Orders' section to view your refund requests and their current status.
• Visit Your Account Dashboard: Log in to your Souchi Charleston account on their website. Access the 'Order History' section, where you can see all your purchases, including any refunds in progress.
• Billing Section Updates: In the 'Billing' section of your account settings, you can find detailed information about transactions, including pending refunds. This area provides insights into when the refund is expected to be processed.
• In-App Notifications: For those using the Souchi app, you may receive in-app notifications that alert you about changes in your refund status or additional steps required.
• Customer Support: If you need immediate assistance, don’t hesitate to contact Souchi Charleston’s customer support. They can provide real-time updates and clarifications regarding your refund status.