Many SoundCloud users find themselves surprised by unexpected charges, particularly when automatic subscription renewals occur. To help you navigate this situation, this guide will provide a clear overview of how SoundCloud refunds work, identify who qualifies for a refund, and outline the steps necessary to request your money back efficiently. Our goal is to ensure that you have all the information you need to resolve any billing concerns with ease.
What You Should Prepare Before Applying For Refund
SoundCloud Account Email: Ensure you have access to the email address linked to your SoundCloud account for communication.
Transaction ID: Locate the specific transaction ID for the purchase you’re requesting a refund for, which can be found in your payment confirmation email.
Purchase Details: Gather information on the subscription type or the specific SoundCloud service you subscribed to (e.g., Pro, Pro Unlimited).
Payment Method: Identify which payment method was used for the transaction, as this may affect the refund process.
Reason for Refund: Prepare a clear and concise explanation for your refund request, articulating why you are seeking a refund.
Date of Purchase: Note the date when the transaction was completed, which will help in tracking the purchase.
Documentation of Issues: If your request is due to a service issue, compile any relevant documentation or screenshots as proof of the problem experienced.
Previous Communication: If you've previously contacted SoundCloud Support regarding this issue, gather the reference numbers or summaries of those communications.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
3-5 working days
SoundCloud Go+ Subscription
3-7 working days
Google Play Store
4-10 working days
Apple App Store
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from SoundCloud
At SoundCloud, users have certain rights regarding their subscriptions and billing. The refund eligibility may depend on specific account management inquiries, subscription status updates, and billing clarifications. Understanding these aspects can help users determine whether they might qualify for a refund under their specific circumstances.
If users upgrade or downgrade their subscription: Users may qualify for a refund if they experience any discrepancies in their billing due to a change in their subscription plan.
For promotional offers: Users may be eligible for a refund if they enrolled in a limited-time promotion but did not receive the benefits as advertised.
If a subscription is not utilized: Users who have not used their premium features may inquire about eligibility for a refund, depending on the length of their subscription and specific case considerations.
In instances of technical issues: Users facing significant technical difficulties that prevent access to their paid features may explore refund eligibility for that subscription period.
Account management inquiries: Any clarifications required regarding account settings, billing cycles, or specific charges may lead to considerations for refunds if properly warranted.
Each case may depend on the individual circumstances, and it is advisable for users to review their account details and contact SoundCloud support for specific inquiries regarding eligibility for a refund.
Step-by-Step Process to Request Your SoundCloud Refund Like a Pro
Click on your profile icon located at the top right corner.
Select 'Settings' from the dropdown menu.
Navigate to the 'Subscription' tab.
Click on 'Manage subscription'.
Select 'Request a refund' from the options.
In your message, mention that the subscription renewed without notice.
Submit the request and check your email for any follow-up instructions.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select 'Subscriptions'.
Find and tap on your SoundCloud subscription.
Scroll down and select 'Report a Problem'.
Choose 'I want to request a refund'.
Explain that the subscription renewed unexpectedly.
Follow the prompts to submit your request.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap the menu icon (three horizontal lines) in the top left corner.
Select 'Subscriptions'.
Find your SoundCloud subscription and tap on it.
Select 'Refund'.
Provide details that your subscription renewed without notice.
Complete the form as required and submit your request.
If you purchased through Roku:
On your Roku device, navigate to 'Home'.
Scroll down and select 'Streaming Channels'.
Go to 'My Channels' and highlight your SoundCloud channel.
Press the * button on your remote to access the options.
Select 'Manage Subscription'.
Choose 'Request Refund'.
Indicate that your account was unused during the billing cycle.
Follow any further prompts to finalize your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to formally request a refund concerning my SoundCloud account. The billing situation is as follows: [describe reason].
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation to assist with this request.
Please confirm the status of this request within 3-5 business days. Thank you for your assistance.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request is submitted but not yet processed.
Your request is in the queue, and you should wait for further updates.
Processing
The refund is currently being reviewed and processed.
Your refund request is being handled, and you will receive confirmation soon.
Refunded
The refund has been successfully processed and the amount returned to your payment method.
The money should appear in your account within 5-10 business days.
Partially Refunded
A partial amount of your original payment has been refunded.
You will receive a partial refund, while the rest remains available in your account.
Completed
The refund process has been fully completed.
You have been refunded and the transaction is finalized.
Canceled
The refund request has been canceled, either by you or SoundCloud.
The original transaction remains intact, and you will not receive a refund.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At SoundCloud, users often encounter situations that can lead to successful refund claims due to the platform’s diverse range of subscription options and services. Here are some realistic scenarios where users successfully claimed refunds:
Subscription Downgrade: A user accidentally upgraded their plan but realized that the features of the higher tier were not needed for their usage. After reviewing their subscription in the account settings, they contacted SoundCloud support to downgrade, resulting in a refund for the balance of the higher tier subscription.
Technical Difficulties: A user experienced persistent streaming issues during a critical period of their subscription due to technical outages. After reaching out to customer service for assistance and explaining the situation, they were awarded a refund for the time their service was unavailable.
Wrong Plan Selected: During the subscription renewal process, a user mistakenly selected a plan that did not align with their listening needs. They contacted support with their concerns, and upon review, SoundCloud promptly processed a refund for the incorrect plan, allowing the user to select the appropriate option.
Gift Membership Cancellation: A user received a gift subscription but found that they preferred a different music platform. After reaching out to SoundCloud's support team to inquire about the gift membership's cancellation policy, they received a full refund upon confirming it was within the stipulated cancellation period.
The Easiest Way to Get a SoundCloud Refund
If you're frustrated trying to get a refund from SoundCloud—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
If you're waiting for a refund from SoundCloud, being informed about your refund status can streamline your experience. Here are some efficient ways to track your refund status specifically for SoundCloud users:
Email Notifications: SoundCloud communicates refund updates via email. Keep an eye on your registered email for updates containing details about your refund status and estimated processing times.
Account Dashboard: Log in to your SoundCloud account and navigate to your account dashboard. Here, you can find information about your transactions, including the status of any refunds under the Billing section.
Order History: Within the Order History section of your account, you can track the progress of your refund. This section provides updates on whether your refund is pending, processed, or completed.
In-App Notifications: If you have the SoundCloud app, make sure to check for in-app notifications. Sometimes, refund status updates are sent directly through the app, providing real-time information on your transaction status.
Customer Support: If you're still unsure about your refund status or need more personalized information, you can reach out to SoundCloud's customer support. Provide them with details about your refund request for more specific assistance.
FAQ
SoundCloud's refund policy generally does not allow for refunds if a subscription is not canceled before the renewal date. While it's understandable that forgetting to cancel can happen, the terms are designed to maintain consistency for all users. For further assistance, consider reaching out to their support team directly.
Refunds from SoundCloud typically take 5 to 10 business days to process, depending on your payment method and bank policies. Once your refund is initiated, you should receive a confirmation, but the actual posting time to your account may vary. If you have not seen the refund after this period, it’s advisable to check with your bank or payment provider.
If you notice a charge but do not have an active subscription, please review your account for any previous subscriptions or services that may have been purchased. If you require further assistance, contact SoundCloud's customer support with the details of the charge for clarification.
If you're unable to obtain a refund directly from SoundCloud, consider reaching out to their customer service team again for further assistance. You may also explore escalating your request within SoundCloud's support system to ensure it receives proper attention. Reviewing your account details and previous communications could provide additional insights into your situation.
If SoundCloud has declined to issue a refund, your next step could be to review their refund policy carefully to understand the reasons for their decision. You may also want to reach out to their support team again for further clarification or assistance. Additionally, double-checking your account details to ensure everything is accurate could provide helpful context for your inquiries.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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