Overview
SoundCloud is a platform where artists and fans can connect and share music. It helps artists build and grow their music careers by providing easy-to-use tools and resources. On SoundCloud, you can listen to over 400 million tracks from millions of artists around the world. It also lets artists interact with their fans through features like direct messages and comments. Essentially, it's a friendly space for discovering new music and supporting artists you love.
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The description is based on the official information from SoundCloud's website, which highlights their main services in a simple and clear way suitable for consumers.
How to Get a SoundCloud Refund: Step by Step
If you purchased through SoundCloud.com (direct payment):
- Sign into your SoundCloud account on a computer and go to your Subscriptions page.
- Click the icon next to your subscription status to edit your plan.
- Cancel your subscription to stop further payments during the current billing cycle.
- SoundCloud does not provide refunds for delivered subscriptions, but canceling stops future charges.
If you purchased through Apple billing:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions and choose the SoundCloud subscription.
- To request a refund, you must contact Apple Support directly through the Apple support website or app since SoundCloud does not handle refunds for Apple billing.
- When contacting Apple support, mention that the subscription renewed without notice or emphasize that your account was unused to improve your chances.
If you purchased through Google Play billing:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right.
- Go to Payments & subscriptions > Subscriptions and select your SoundCloud subscription.
- To begin a refund request, go to play.google.com/store/account, locate the order, and click Report a problem.
- Select the reason that best fits your situation and complete the form indicating you want a refund.
- Submit the request and wait for Google Play to process it; follow up with Google support if needed.
Email
The email is not available.
Tips and Tricks for Getting a SoundCloud Refund
- Act quickly: Cancel your subscription immediately after the unwanted charge to signal prompt action.
- Contact customer support promptly: Use their support form and clearly state your issue, mentioning any accidental charges or auto-renewals.
- Use polite but firm language: Clearly request a refund, emphasizing that you did not intend to renew or that the service was not as expected.
- Escalate if needed: If initial support requests are ignored, try sending multiple tickets or messages to increase visibility.
- Consider a chargeback through your bank or credit card company: Some users report success by claiming they did not receive any warning or that they thought they had canceled the subscription.
- Highlight any misleading or unclear subscription details: Mention if the renewal was not clearly communicated or the subscription terms were confusing.
- Cancel future payments: Make sure to disable auto-renew and consider deleting the account if withdrawals continue despite cancellation.
- Be aware of timing: Refunds are more likely if requested soon after the charge, especially within any stated trial or refund windows.
- Document all communications and responses: Keep records for potential disputes or chargebacks.
Why Do People Request Refunds from SoundCloud
- Accidental or unexpected auto-renewal charges causing users to seek refunds because they were unaware of the subscription renewal.
- Subscription dissatisfaction where users are unhappy with the service or features and want a refund.
- App issues or non-functionality, such as SoundCloud Go charges occurring despite the app not working or being deleted.
- Trial cancellations where users try to cancel within a trial period to get their money back.
- Billing errors or unauthorized charges that users want refunded.
SoundCloud Refund Script
Script
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Hello SoundCloud Support,
I hope this message finds you well. I am reaching out to address a billing issue I encountered with my account. I noticed an accidental charge that I believe was made in error. I am not satisfied with the transaction as it does not reflect my intentions or usage.
I kindly request a refund for this charge. Your attention to this matter is greatly appreciated, and I look forward to your prompt response.
Thank you for your assistance!
Best regards,
SoundCloud Refund Policy
SoundCloud does not provide refunds for any amount paid after a subscription is canceled. When users cancel a SoundCloud Go subscription, they retain access until the end of the current billing cycle, after which they will be downgraded to the free version.
The Easiest Way to Get a SoundCloud Refund
If you’re frustrated trying to get a refund from SoundCloud—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.