Many users often focus on enjoying the benefits of their services, only to be caught off-guard by unexpected charges, like sourcing fees. This guide is designed to clarify how sourcing fee refunds work, who qualifies for them, and the straightforward steps to request your money back swiftly. By following these guidelines, you can navigate the refund process with ease and confidence.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your account details and login credentials ready to access your profile on leasecar.uk.
Transaction ID: Locate the specific transaction ID associated with the sourcing fee to facilitate tracking and processing.
Proof of Payment: Gather screenshots or bank statements that confirm payment of the sourcing fee.
Communication Records: Collect any emails or chat logs regarding your sourcing fee payment or inquiries related to your refund.
Reason for Refund: Clearly outline the reason for requesting a refund, focusing on the specifics related to the sourcing service you received.
Documentation of Service Issues: If applicable, prepare any records demonstrating dissatisfaction with the service received, such as missed deadlines or unfulfilled agreements.
Refund Policy Reference: Familiarize yourself with leasecar.uk's refund policy to effectively cite the policy during your request.
Contact Information: Have your current phone number and email address ready in case further verification is needed during the refund process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Bank Transfer
2-4 working days
PayPal
1-3 working days
Debit Card (via PayPal)
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from sourcing fee
At LeaseCar.uk, understanding the rights related to the sourcing fee is essential for ensuring a smooth experience during your leasing journey. Users engage with our service to simplify the car leasing process, and we strive to maintain transparency regarding our fees, including the sourcing fee. Eligibility for refunds on the sourcing fee is context-specific, depending on certain scenarios that may arise during the leasing process.
Here are some situations where users may qualify for a refund of the sourcing fee:
Cancellation of Service Before Completion: If your sourcing request is canceled prior to the completion of service and no car has been sourced or ordered on your behalf, you may be eligible for a refund of the sourcing fee.
Failure to Source: In the rare event that we are unable to source a vehicle within the agreed timeframe after initiating the process, you might be eligible for a refund of the sourcing fee.
Service Level Agreements Not Met: Should we fail to meet the agreed terms and conditions specified at the onset of the sourcing service, a refund may be applicable.
Account Management Changes: If there are significant changes to your leasing needs communicated to us that occur before we proceed with sourcing, this may impact your eligibility for the sourcing fee refund.
It is essential to thoroughly review the specific terms and conditions associated with our sourcing service to fully understand your rights and the potential for a refund based on your unique situation.
Step-by-Step Process to Request Your sourcing fee Refund Like a Pro
If you purchased through leasecar.uk:
Visit the leasecar.uk website and log into your account.
Navigate to the 'Account Settings' or 'My Account' section.
Find and click on 'Billing' or 'Payments'.
Locate the recurring sourcing fee and select 'Manage Subscription'.
Click the option for 'Request a Refund'.
In the message box, mention that the subscription renewed without notice. Emphasize that you were unaware of the upcoming charge.
Submit your refund request and wait for a confirmation email regarding the status of your request.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select 'Subscriptions'.
Find the leasecar.uk subscription listed and tap on it.
Select 'Cancel Subscription' to prevent future charges.
Return to the main 'Subscriptions' page and tap on 'Report a Problem'.
Choose the subscription in question, then select 'Request a Refund'.
In the text field, emphasize that the account was unused and you were not aware that the subscription would renew.
Submit your request and check your email for a follow-up.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the profile icon in the top right corner.
Select 'Payments & Subscriptions'.
Tap 'Subscriptions' and find leasecar.uk in the list.
Select 'Cancel Subscription' to stop further billing.
Scroll down and tap on 'Report a Problem'.
Select 'Request a Refund' and choose the leasecar.uk subscription.
In your message, mention that you weren't notified of the renewal and you wish to receive a refund.
Submit the request and monitor your email for updates.
If you purchased through Roku:
Go to the Roku website and log into your account.
Navigate to 'My Account' from the top navigation menu.
Scroll down to the 'Subscriptions' section.
Locate the leasecar.uk subscription and select 'Manage Subscription'.
Click on 'Cancel Subscription'.
Go back to the 'My Account' page and select 'Contact Us'.
Choose the 'Billing and Subscriptions' category and request a refund through the support form.
In your message, stress that the subscription renewed unexpectedly and request a refund based on your lack of use.
Submit the form and check your email for the resolution.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Attached are the relevant documentation for your reference.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but not yet reviewed.
Please allow up to 3 business days for your request to be processed.
Processing
Your refund is currently being reviewed and processed.
Refunds typically take up to 5 business days to be finalized.
Refunded
Your refund has been successfully issued and processed.
The refunded amount should reflect in your account within 3-5 business days.
Partially Refunded
Only a portion of your refund request has been approved.
Check your refund breakdown for details on the remaining amount.
Completed
Your refund process is finished, and you will not receive any further updates.
Thank you for your patience. Your account is updated.
Canceled
Your refund request has been canceled, typically at your request.
If this was a mistake, you may submit a new refund request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At LeaseCar.uk, customers often encounter scenarios where they seek clarification about sourcing fees after using the service. Below are a few realistic situations where users successfully claimed refunds for various reasons.
Accidental Overlap in Subscription Plans: A user upgraded their subscription for enhanced vehicle sourcing and later realized they still had charges for their previous plan. After a quick inquiry with customer support, they were able to receive a refund for the overlap period.
Modification of Vehicle Options: A client mistakenly selected a higher sourcing fee due to miscommunication about available vehicle options. After discussing the situation with the support team, they clarified the fee structure and received a refund for the difference.
Temporary Account Hold: A customer placed their account on hold while traveling but noted a sourcing fee charge during that period. Upon reaching out for clarification, they were informed of a billing error and successfully obtained a refund for that timeframe.
Misunderstood Promotional Offer: A user assumed that a promotional offer covered their entire sourcing fee for the first month. Upon following up for clarification, the support team acknowledged the misunderstanding and processed a partial refund for the sourcing fee accordingly.
The Easiest Way to Get a sourcing fee Refund
If you're frustrated trying to get a refund from sourcing fee—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with LeaseCar.UK's sourcing fee can be straightforward if you know where to look and what to expect. Here are some efficient ways to keep tabs on your refund:
Email Notifications: LeaseCar.UK sends out timely email updates whenever there is a change in your refund status. Make sure to check your inbox and spam folder for any communications, especially those that might indicate the approval or processing stages of your refund.
In-App Notifications: If you have the LeaseCar.UK mobile app, ensure notifications are enabled. You will receive alerts directly on your phone regarding any updates to your refund, providing real-time information at your fingertips.
Account Dashboard: Log in to your LeaseCar.UK account and navigate to the Order History section. Here, you will find detailed information regarding your refund, including its current status and any relevant timestamps for processing.
Billing Section: Within your account settings, the Billing section provides comprehensive insights into transactions, including the sourcing fee. Look for specific entries indicating your refund requests and their statuses.
Customer Support: If you have questions or do not see updates, you can contact LeaseCar.UK’s customer support for clarification. They can provide specific information regarding your refund progress and address any concerns you may have.
FAQ
If you forgot to cancel on time, refunds for the sourcing fee are generally not possible, as per our policy. We recommend reviewing your account details and cancellation terms for specific information. If you have further questions, please reach out to our customer support team for assistance.
Refund processing times can vary based on the payment method used and the banks involved. Typically, refunds may take up to 5-10 business days to appear in your account after processing is completed. We appreciate your patience as we work to ensure your request is handled promptly.
If you see a charge for a sourcing fee but do not have an active subscription, please first check your account details to ensure there hasn't been an overlooked activation. If everything appears correct, contact our customer support team with your account information for assistance in resolving the issue.
If you're unable to obtain a refund directly from the sourcing fee, consider reaching out to customer service again for further clarification on your situation. You may also explore escalating your request within the support system to ensure it receives thorough attention. Additionally, reviewing your account details and transaction history might provide further insights into your eligibility for a refund.
If you encounter difficulties in obtaining a refund for the sourcing fee, it’s advisable to start by carefully reviewing the refund policy detailed on our website to understand the terms. You may also consider reaching out to our support team again for further clarification or assistance regarding your specific situation. Additionally, verifying your account details and any relevant transaction history can help ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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