How to Get a South Shore Psych Refund

• Account Information: Your account number or email used to register at South Shore Psych.
• Service Details: Specify the type of service you received (e.g., initial consultation, follow-up session) and the date it took place.
• Payment Information: Ensure you have the transaction ID or receipt from your payment method.
• Reason for Refund: Be prepared to clearly state your reason for requesting the refund, whether it was due to dissatisfaction with services or a scheduling issue.
• Communication Records: Gather any emails or messages exchanged with South Shore Psych regarding your appointment or refund request.
• Insurance Information: If applicable, provide details about your insurance coverage related to the services rendered.
• Refund Policy Review: Familiarize yourself with South Shore Psych's refund policy to ensure your request aligns with their guidelines.

*Working days are Monday to Friday, and don't include public holidays.

At South Shore Psych, we understand that there may be instances where users seek clarification regarding their eligibility for refunds related to our mental health services. Our service is centered around providing psychiatric evaluations, therapy sessions, and related mental health services, and as such, the following situations may qualify for a refund depending on specific circumstances.

• Cancellation of Appointments: If a scheduled appointment is canceled with adequate notice and payment was processed, users may qualify for a refund for that particular session.
• Service Not Rendered: In the event that a service was not provided as scheduled, users might be eligible for a refund for the session fee.
• Billing Discrepancies: Users who notice discrepancies in their billing statements may inquire into refund eligibility for any overcharges that may have occurred.
• Service Package Adjustments: If users purchased a package of sessions and decide to discontinue after a certain number of visits, they may be eligible for a refund for any remaining sessions that were not utilized.
• Insurance Claims: Users who have made payments that conflict with insurance reimbursements may also explore potential refund options based on their individual insurance claims and policy terms.

We encourage users to contact our billing department for detailed inquiries and guidance tailored to individual situations. Our team is dedicated to assisting users in understanding their eligibility and ensuring clarity throughout the process.

At South Shore Psych, our clients occasionally find themselves needing to adjust their services or clarify their billing situations. Here are a few scenarios where clients successfully claimed refunds:

• Change of Appointment: A client scheduled a therapy session but, due to unforeseen circumstances, needed to reschedule. Upon notifying South Shore Psych in advance, they were able to secure a refund for the original appointment that was no longer applicable.
• Subscription Adjustment: After realizing that a selected subscription plan did not meet their needs, a client reached out to South Shore Psych for guidance. They successfully transitioned to a more suitable plan and received a refund for the difference in pricing for the short period of overlap.
• Billing Question: A client noticed an unexpected charge on their statement related to a previous service. By contacting South Shore Psych’s billing department for clarification, they identified an entry error and were able to receive a refund promptly.
• Service Interruption: During a temporary service interruption, a client was informed about the situation and given the option to adjust their billing. After discussing alternatives with the team, they opted for a refund for the affected service periods.

Tracking your refund status with South Shore Psych is straightforward and efficient. Here’s how you can keep an eye on your refund progress:

• Email Updates: Check your email regularly for updates regarding your refund. South Shore Psych sends notifications to the email address associated with your account, detailing the status of your refund process.
• Account Dashboard: Log in to your account on the South Shore Psych website. Navigate to the Billing Section where you can find a detailed view of all transactions, including refunds.
• Order History: Within your account settings, visit the Order History tab. This section provides a comprehensive list of all services rendered and any pending or completed refunds.
• Mobile App Notifications: If you use the South Shore Psych mobile app, enable notifications to receive real-time updates on your refund status directly on your device.
• Progress Details: South Shore Psych provides information on the refund timeline, including when the request was initiated and any relevant processing updates. Look for these details in the email correspondence or your account dashboard.