How to Get a Southside Mortgage Refund

• Transaction ID for the mortgage loan application or payment that you wish to refund.
• Loan Documentation including your original loan agreement and any related documents.
• Proof of Payment such as bank statements or receipts indicating the payment made to Southside Mortgage.
• Contact Information including the email and phone number associated with your account for verification purposes.
• Refund Request Letter detailing the reason for the refund and including back-up documentation supporting your claim.
• Account Number for your mortgage, which may be required to process the refund swiftly.
• Any Relevant Correspondence such as emails or letters exchanged concerning the loan or previous refund requests.

*Working days are Monday to Friday, and don't include public holidays.

At Southside Mortgage, users have certain rights regarding the services offered, specifically in relation to mortgage applications, processing fees, and any other associated financial services. While Southside Mortgage is dedicated to providing transparent and supportive customer service, there are specific instances where users may seek a refund based on their individual circumstances.

The following scenarios may qualify for a refund or financial adjustment:

• Application Fees: If a customer submits a mortgage application and subsequently decides to withdraw their application before processing has begun, they may be eligible for a refund of the application fee.
• Processing Errors: In the rare case that there are significant delays in processing due to clerical errors or inconsistencies from the user’s provided information, customers could discuss the possibility of a refund of associated processing fees.
• Loan Denials: In instances where a loan is denied after the user has paid associated fees and the denial is due to circumstances beyond the user's control, eligibility for a refund of specific fees may be reviewed.
• Rate Lock Extensions: If a rate lock extension is requested and later deemed unnecessary due to changes in the loan approval status, users may explore options for refunding the extension fee.
• Service Withdrawal: If Southside Mortgage withdraws from providing the committed services for any reason, customers may evaluate eligibility for refunds on any associated fees for services not rendered.

Users are encouraged to directly consult with Southside Mortgage representatives to clarify their eligibility based on their specific situations and to understand any documentation or processes required for potential refunds.

Here are several realistic scenarios illustrating how customers successfully claimed refunds from Southside Mortgage, highlighting common situations in their account management and service interactions.

• Refinancing Process Delay: A customer, Emily, found that her refinancing application was delayed due to missing documentation. After discussing her situation with customer support, Southside Mortgage promptly refunded her application fee as a goodwill gesture while they adjudicated the delay.
• Incorrect Payment Amount: After reviewing her account, Maria noticed that her monthly mortgage payment was mistakenly set higher than what was agreed upon. Upon contacting customer service for clarification, Southside Mortgage issued a refund for the overpaid amount back to her account.
• Service Cancellation during Adjustment: John decided to change his mortgage plan after realizing a better option was available. When he contacted Southside Mortgage to adjust his service, they recognized his new plan's commencement date and offered a refund for the unused portion of his previous plan.
• Unanticipated Fee Waiver: Sara received a notification that a maintenance fee was charged unexpectedly due to a system update. She reached out to customer service, who verified her account details and refunded the fee as part of their customer satisfaction commitment.

Tracking your refund status with Southside Mortgage is straightforward when you know where to look. Below are some efficient methods to keep updated on your refund's progress.

• Check Your Email: Southside Mortgage sends email notifications to keep you informed about your refund status. Look for emails with subject lines like "Refund Update" or "Your Refund Status" for timely information.
• Utilize the Mobile App: If you have the Southside Mortgage mobile app, check the notifications section to receive instant updates on your refund status directly through the app.
• Visit Your Account Dashboard: Log in to your Southside Mortgage account and navigate to the "Account Dashboard." Here you can find detailed updates about your refund under the "Billing" or "Order History" sections.
• Review the Billing Section: In the billing section of your account, you can track the progress of your refund. Look for any status updates or transaction notes that indicate where your refund is in the processing cycle.
• Monitor In-App Notifications: Make sure to enable notifications in the Southside Mortgage app. You'll receive real-time alerts for any changes regarding your refund, helping you stay updated with minimal effort.