How to Get a SP SPIVO GMBH Refund

• Order Confirmation Email - Make sure to have the original order confirmation email from SP SPIVO GMBH which contains your order details.
• Transaction ID - Locate your transaction ID, which is typically included in your order confirmation email or payment receipt.
• Account Details - Have your account email and any associated user information ready to verify your identity.
• Reason for Refund - Prepare a clear explanation of the reason for your refund request, as SP SPIVO GMBH may require a specific justification.
• Product Condition - Assess the condition of the product to check if it meets their return policy criteria, if it’s a physical item.
• Tracking Information - If you are returning a product, ensure you have the return tracking number available.
• Photos of the Product - Take clear photos of the product (if applicable) to support your refund request, showing any defects or issues.
• Refund Policy Agreement - Review and prepare to refer to the company’s refund policy to ensure compliance with their terms.

*Working days are Monday to Friday, and don't include public holidays.

At SP SPIVO GMBH, customer satisfaction is a priority, and we understand that there may be circumstances in which customers seek a refund. Eligibility for refunds is primarily determined by the nature of the services or products you have purchased and your engagement with our offerings at spivotennis.com.

Refund eligibility at SP SPIVO GMBH may apply in the following specific scenarios:

• Subscription Misalignment: If a user finds that their subscription tier does not meet their needs or expectations, they may qualify for a refund if it is requested within a defined period.
• Service Interruption: In instances where users experience significant and prolonged service interruptions that affect the quality or access of the purchased service, they might be eligible for a refund.
• Product Quality Concerns: If a physical product purchased through our platform does not align with the quality standards outlined at the time of purchase, there may be eligibility for a refund based on our product return policy.
• Billing Discrepancies: In situations where users identify discrepancies in their billing related to the services used, they may inquire about potential refund eligibility based on a review of their account history.
• Cancellations within Grace Periods: If a user decides to cancel their subscription within any applicable grace periods, they might be eligible for a refund for any unused portions of their service.

It is important that customers refer to the specific terms and conditions provided by SP SPIVO GMBH for detailed information on how to proceed with refund inquiries, which may vary depending on the service or product type. For personalized assistance, customers are encouraged to reach out to our support team to explore their individual circumstances.

At SP SPIVO GMBH, customers engage with a range of tennis-related products and services. Below are real user scenarios where customers successfully claimed refunds:

• A customer purchased a premium tennis racket but received a different model due to a stock issue. After contacting customer support, they provided a photo of the item received and were promptly issued a refund to facilitate the correct purchase.
• After subscribing to the SPIVO video analysis service, a user realized they had intended to opt for a different tier. They reached out via their account settings to adjust their subscription and received a pro-rated refund for the difference in subscription fees.
• A group of players registered for a tournament but had to withdraw due to unforeseen circumstances. They submitted their withdrawal through the tournament portal and received a full refund for their entry fees within a few business days.
• A user experienced temporary issues accessing their account for the SPIVO training platform. Once the access was restored, they were granted a refund for the days they could not use the service as a gesture of goodwill for any inconvenience caused.

Tracking your refund status with SP SPIVO GMBH is straightforward and efficient, thanks to our dedicated communication channels and user-friendly system. Here’s how you can stay updated on your refund progress:

• Email Notifications: When your refund request is processed, you will receive an email confirmation. Look for updates in your inbox, which will detail the status of your refund and any necessary actions.
• In-App Notifications: If you use our mobile app, ensure notifications are enabled. You will receive real-time alerts about any changes in your refund status directly within the app.
• Account Dashboard: Log into your SP SPIVO account and navigate to the Order History section. Here, you can find a detailed view of your purchases and the current status of your refunds.
• Billing Section Updates: Within the Billing section of your account, you can see the status of all transactions, including pending refunds. This will give you a clear picture of when to expect your funds.
• Tracking Tools: Utilize our refund tracking tool available on the website. This feature allows you to enter your order details and get an instant update on your refund status.