Navigating billing can often be overlooked until an unexpected charge arises, such as an automatic subscription renewal. This guide is designed to clarify how refunds work at spa35.com, ensuring you understand who is eligible and the straightforward steps to request a refund efficiently. Our aim is to provide you with all the necessary information to help you feel confident and informed throughout the process.
What You Should Prepare Before Applying For Refund
Order Confirmation Email - Keep the email you received after booking your spa service, which contains your order details.
Transaction ID - Locate the unique transaction ID associated with your payment for reference when applying for a refund.
Date of Service - Make sure to specify the date when the service was scheduled or completed.
Reason for Refund - Prepare a clear and concise explanation for requesting a refund, such as service dissatisfaction or cancellation.
Account Information - Have your account details ready, including your registered email or phone number used during booking.
Communication Records - Include any previous correspondence with spa35.com regarding your service or refund inquiries.
Payment Method - Be ready to specify how you paid for the service (credit card, PayPal, etc.) to expedite the refund process.
Cancellation Policy Reference - Familiarize yourself with spa35.com’s cancellation and refund policies, and reference them in your request if applicable.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Gift Certificates
2-3 working days
Gift Cards
3-5 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from spa35.com spa
At spa35.com, we prioritize our customers' satisfaction and strive to ensure clarity regarding eligibility for refunds. Eligibility for a refund can depend on the specific circumstances surrounding the services rendered or the products purchased. Here are some situations that may qualify for a refund:
Service Cancellation: If a customer cancels their appointment within the required notice period and has pre-paid for their services, they may qualify for a full refund.
Service Disruptions: In cases where a service cannot be delivered as scheduled, customers may be eligible for a refund if alternative arrangements cannot be made.
Purchase of Products: Customers who purchase retail products and find them to be defective upon opening may be eligible for a refund, provided they notify spa35.com within the designated return period.
Memberships or Packages: If a membership or package is purchased and the customer does not utilize the services offered within a specified timeframe, they may be eligible for a partial refund depending on the terms of their membership agreement.
We encourage customers to review our specific policies related to cancellations and product returns for detailed eligibility requirements. For any inquiries regarding refunds or account status, please contact our support team for personalized assistance.
Step-by-Step Process to Request Your spa35.com spa Refund Like a Pro
If you purchased through spa35.com:
Visit the spa35.com website.
Log in to your account using your credentials.
Navigate to the Account section.
Select Subscription or Billing History.
Locate the transaction you wish to refund.
Click on Request Refund next to the transaction.
Fill out the form, mentioning that the service was unused or redacted.
Submit the refund request.
Check your email for confirmation of the refund request status.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the spa35.com subscription.
Choose Report a Problem located at the bottom of the page.
Select the issue that best describes your request, such as Item didn't work as expected.
In the comments section, mention if the subscription renewed without notice.
Submit the request for further processing.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Profile icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Find and select the spa35.com subscription.
Tap on Cancel subscription.
After cancellation, go back to the previous menu and select Subscriptions again.
Once you find the spa35.com listing, tap Report a problem.
Choose the option relevant to your case, for example, Didn’t authorize this purchase.
In the messaging area, emphasize that the account was unused or bring up any technical issues experienced.
Submit your message for their review.
If you purchased through Roku:
Visit the Roku website and log into your account.
Navigate to My Account, then scroll down to Manage your subscriptions.
Locate the spa35.com subscription.
Click on Unsubscribe.
Then return to the main account page and select Contact Us.
Choose Billing & Refunds from the options provided.
Use the messaging options to request a refund, pointing out any lack of notice you received regarding renewal.
Follow any prompts to submit your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to you regarding a billing situation related to my account. [describe reason]
I would like to request a refund for the amount of [Amount].
Attached to this email, you will find the necessary documentation for your reference.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is under review.
Expect a response within 2-3 business days regarding the status of your request.
Processing
Your refund is being processed and funds are being prepared for return.
This stage typically takes 3-5 business days, and you will be notified once it is completed.
Refunded
The refund has been successfully issued back to your original payment method.
You should see the funds back in your account within 5-10 business days.
Partially Refunded
A portion of your refund has been completed, but not the full amount.
Review your account for the refunded amount; the remaining balance may require further processing.
Completed
The refund process is fully completed, and all associated funds have been returned.
You have received your refund in full and can check your account for confirmation.
Canceled
Your refund request has been canceled, either at your request or due to policy reasons.
If you believe this is incorrect, please contact our customer service team.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Spa35.com, our users often find themselves navigating unique situations regarding refunds. Here are a few examples of real user scenarios where refunds were successfully claimed:
Service Rescheduling: A customer had booked a couples massage package but needed to reschedule due to a family emergency. After contacting customer service ahead of the appointment, they were able to receive a full refund for the unused session and rebooked for a later date without any issues.
Product Return: After purchasing a skincare product from Spa35, a user noticed an allergic reaction. They reached out through the website and followed the simple product return process. Once the product was returned according to the guidelines, a prompt refund was processed, showcasing the spa’s commitment to customer satisfaction.
Membership Inquiry: A long-time member of Spa35 had questions regarding their recent membership renewal. Upon review, they realized it was an accidental renewal. The customer service team facilitated a refund for the subscription charge and updated the membership status as per the user’s preferences.
Gift Card Issues: A client received a gift card that did not reflect the correct balance. After reaching out to support with the gift card details, the team verified the issue and issued a refund for the discrepancy, along with a new gift card with the appropriate amount. This ensured that the user could enjoy their spa services without frustration.
The Easiest Way to Get a spa35.com spa Refund
If you're frustrated trying to get a refund from spa35.com spa—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at spa35.com is straightforward and designed with your convenience in mind. Here are some efficient ways to keep an eye on your refund process:
Check Your Email: spa35.com spa sends regular email notifications regarding your refund status. Keep an eye on your inbox for updates, including confirmation emails when your refund is initiated and additional messages detailing its progress.
Use the Spa35 Mobile App: If you have the spa35 mobile app, you can easily track your refund status directly within the app. Navigate to the Orders section to see the current status of your refund.
Account Dashboard: Log into your account on spa35.com and visit the Order History section. Here, you will find a detailed breakdown of your purchases along with the status of any pending refunds.
Billing Section: For a comprehensive view, check the Billing section in your account settings. This area provides information on all transactions, including any refunds initiated and their estimated timelines.
Refund Details: Typically, you will receive updates on whether your refund is approved, processed, or if there are any issues. Pay attention to these updates to stay informed about your refund's progress.
FAQ
Refunds for missed cancellations at spa35.com are generally not available, as we enforce a strict cancellation policy to ensure fair scheduling for all clients. We recommend reviewing the cancellation terms at the time of booking to avoid any charges. If you have further questions or need assistance, please feel free to reach out to our customer service team.
Refund processing times can vary based on your bank or payment provider, typically taking between 5 to 10 business days to reflect in your account. Once the refund is initiated on our end, you will receive a confirmation email with further details.
If you see a charge but don't have an active subscription, please verify your account details and any past purchases on spa35.com. If the charge still seems incorrect, contact our customer support team with the transaction details for further assistance.
If you're unable to secure a refund directly from spa35.com, consider reaching out to their customer service once more for further assistance. Additionally, you might explore escalating your request within their support system for a more comprehensive review. Reviewing your account details and order history may also help in clarifying any outstanding issues.
If spa35.com refuses to issue a refund, it's a good idea to thoroughly review their refund policy to ensure you understand the specific terms. You can also try reaching out to their customer support again for further clarification or assistance. Additionally, check your account details to verify any related transactions or confirmations that might assist in your inquiry.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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