Many users only consider billing when an unexpected charge appears, perhaps from an automatic subscription renewal. This guide is designed to clarify how refunds work at Space at Hand, helping you understand who qualifies for a refund and outlining the simple steps to request your money back efficiently. By following this guide, you'll be empowered to navigate the refund process with confidence and ease.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and password for your Space at Hand account.
Transaction ID: The unique ID associated with your transaction, which you can find in your purchase confirmation email.
Order Details: Information about the service/product you are requesting a refund for, including the date of purchase and the specific item or service name.
Reason for Refund: A clear explanation of why you are requesting the refund, including any issues experienced with the service or product.
Supporting Documentation: Any relevant documentation that supports your refund request, such as screenshots of any errors, or communication with customer service.
Payment Method: The payment method used for purchase (e.g., credit card, PayPal), including the last four digits of the card used if applicable.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Space at Hand
At Space at Hand, we strive to provide our users with a seamless experience when it comes to utilizing our services for space management and organization. We understand that various circumstances can arise, and users may have questions regarding their eligibility for a refund. This section outlines specific situations in which users may qualify for a refund based on our policies.
Subscription Overlap: If you believe there has been a misunderstanding regarding the timing of your subscription renewal, this situation might be eligible for a review of your account, particularly if you were charged for overlapping service periods.
Service Downtime: In the event that you experience significant downtime that affects your ability to utilize the services you subscribed to, you may be eligible to inquire about a refund for that affected period.
Account Downgrade Request: If you've requested to downgrade your subscription level before the next billing cycle and were charged at the higher rate, this scenario may qualify for a refund based on the timing of your request.
Service Modifications: If you've made changes to your subscription plan that were not reflected before the next billing cycle and this affects your expected charges, you could discuss the eligibility for adjustments or refunds based on those modifications.
Inability to Access Services: If you are unable to access the services due to technical issues that were not resolved in a timely manner, this may warrant a discussion about your eligibility for a refund for the affected time frame.
Step-by-Step Process to Request Your Space at Hand Refund Like a Pro
If you purchased through Space at Hand:
Visit spaceathand.com and log into your account.
Navigate to the Account Settings section.
Select Billing or Subscriptions.
Look for the Recent Transactions or Payment History tab.
Identify the recent charge you wish to refund and click on it.
Choose the option for Request a Refund.
In the message box, you might say, "I didn’t receive a notification about the recent renewal and would like to request a refund."
Submit the request.
Monitor your email for a confirmation or approval response.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the Space at Hand subscription.
Scroll down and tap on Report a Problem.
Select the reason for your refund request, such as "I didn’t authorize this charge".
In the details box, you could say, "The subscription renewed automatically, and I was not notified."
Submit your report.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on the Menu icon (three lines in the top-left corner).
Select Account and then Purchase History.
Look for the Space at Hand transaction you wish to refund.
Tap on the transaction and select Refund.
In the feedback section, consider saying, "I wasn’t aware my subscription would renew automatically."
Complete the submission process.
If you purchased through Roku:
Go to roku.com and sign in to your account.
Select My Account from the menu.
Scroll down to Manage Your Subscriptions.
Find the Space at Hand subscription in your list.
Click on Cancel Subscription. Completing cancellation is necessary for the refund process.
After cancellation, navigate to the Help section and select Contact Us.
Choose Manage Subscriptions and select a contact method.
When communicating, mention, "The subscription renewed without prior notice, leading to an unexpected charge."
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Space at Hand for Refund
Script
Copy
Subject: Refund Request – Space at Hand Account [Your Email]
Dear Space at Hand Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund of [Amount].
If applicable, I have attached documentation to support my request.
Could you please confirm receipt of this request within 3-5 business days?
Thank you for your prompt attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
This is the initial stage; you will receive an update when it is reviewed.
Processing
Your refund request has been approved and is being processed.
The refund amount will be credited back to your payment method shortly, typically within 3-5 business days.
Refunded
Your refund has been successfully processed.
The funds should be reflected in your account soon, depending on your bank's processing times.
Partially Refunded
A portion of your original payment has been refunded.
This may occur if only a part of your order was returned or eligible for a refund. Check your account for details.
Completed
The refund process has been finalized.
Your request has been closed, and no further action is required on your part.
Canceled
Your refund request has been canceled.
This usually happens if the request was withdrawn or if the item was found to be non-refundable.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Space at Hand, our customers might occasionally need assistance with refunds due to various account management situations. Here are some realistic scenarios illustrating when and how refunds were successfully claimed by users:
Subscription Plan Downgrade: A user decided to downgrade their monthly subscription from a premium plan to a standard one after realizing they didn't need all the features. After contacting customer service for clarification on the billing, they were able to receive a prorated refund for the amount overcharged during the current billing period.
Unintentional Service Overlap: A user mistakenly activated a new subscription while still using their existing one, resulting in dual charges for the month. They reached out to Space at Hand to explain the situation, and the support team promptly issued a refund for the extra charge once they confirmed the overlap.
Failed Service Activation: A customer attempted to activate a specific storage service but encountered a technical issue that prevented the activation from completing. After reporting the issue and requesting clarification, a refund was issued for the initial charge when it was confirmed that the service could not be provided as expected.
Billing Inquiry Due to Misunderstanding: A user believed they were being billed for a different service than they intended to purchase. After discussing their account with customer support, they discovered they had selected a higher-tier plan by mistake. The team guided them through the process of adjusting their subscription and credited back the difference for the month, ensuring they returned to the correct plan.
The Easiest Way to Get a Space at Hand Refund
If you're frustrated trying to get a refund from Space at Hand—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Space at Hand is straightforward and efficient. Here are some tips to ensure you can easily monitor your refund process:
Check Your Email: After initiating a refund, keep an eye on your email for updates from Space at Hand. Look for emails that confirm your refund request and provide updates on its status.
Utilize the Mobile App: If you have the Space at Hand mobile app, you can receive push notifications regarding your refund. Ensure your notifications are enabled to get real-time updates.
Visit Your Account Dashboard: Log in to your Space at Hand account and navigate to your Order History. Here, you can see the status of your refunds alongside your orders.
Billing Section Insights: In the Billing Section of your account settings, you can find detailed information about the refund process, including estimated timelines and any potential issues that may arise.
Monitor Refund Progress Updates: Space at Hand provides detailed updates during the refund process, including when the refund is approved, processed, and issued. This ensures you’re aware of each step.
Contact Customer Support: If you have any questions or need further clarification about your refund, you can reach out to Space at Hand's customer support directly through your account dashboard or via the app.
FAQ
Unfortunately, if you forget to cancel your subscription before the billing cycle ends, we're unable to process a refund for that period. However, we recommend reaching out to our support team, as they may be able to offer assistance or suggest alternatives for your situation.
Refund processing times can vary, but typically it takes 5 to 10 business days for the amount to reflect in your account after the refund has been processed. Please keep in mind that your bank's policies may also affect how quickly the funds become available to you.
If you see a charge but do not have an active subscription, please check your account details on our website to confirm your subscription status. If the issue persists, reach out to our customer support team with your transaction details, and they will assist you in resolving the matter.
If you are unable to obtain a refund directly from Space at Hand, consider reaching out to their customer service team again for further assistance. You can also explore escalating your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your account details and any applicable policies may provide clarity on your options.
If Space at Hand refuses to issue a refund, you may want to carefully review their refund policy to ensure you understand the terms and conditions. Additionally, consider reaching out to their customer support team again for further clarification or to discuss your concerns. Checking your account details and transaction history may also provide additional context for your situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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