Unexpected charges can often catch users off guard, especially when it comes to subscriptions that renew automatically. This guide is designed to help you understand how Refunds at Spare Time work, outlining who is eligible and providing clear steps for requesting your money back quickly. With this information at your fingertips, you can navigate the refund process with ease and confidence.
What You Should Prepare Before Applying For Refund
Transaction ID: Gather your specific transaction ID from your booking confirmation email or receipt to expedite the refund process.
Account Information: Ensure you have your account details ready, including the email associated with your Spare Time account.
Event Details: If applicable, note the date and time of your reservation or event you are seeking a refund for.
Original Payment Method: Prepare details of the payment method used for the transaction, such as credit card info or payment confirmation, to verify your purchase.
Reason for Refund: Clearly articulate your reason for the refund request, whether it’s due to cancellation, service dissatisfaction, or scheduling conflicts.
Attachments: Include any relevant documentation, such as screenshots of your booking, email confirmations, or communication with staff related to the issue.
Follow-Up Information: Be ready to provide additional contact information in case Spare Time needs to reach you for further clarification.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Cash
1-2 working days
Gift Cards
1-3 working days
Online Payments
3-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Spare Time
At Spare Time, we strive to ensure that our guests have enjoyable and memorable experiences. While we understand that sometimes situations arise that may lead to questions regarding billing and refunds, our policies are designed to clarify what users may qualify for in terms of refunds.
The following circumstances may be relevant for determining eligibility for refunds at Spare Time:
Event or Party Cancellations: Guests who have booked private events or parties may be eligible for a refund if notified well in advance according to our cancellation policy. Specific timelines for cancellations can impact the ability to receive a refund.
Merchandise Returns: If users purchase items from our on-site store, refunds may be applicable within a certain timeframe if the merchandise is returned in its original condition, adhering to the return policy.
Service Interruptions: In the event of an unexpected disruption to services provided at Spare Time, such as bowling lanes or gaming areas being unavailable, refunds or credits may be discussed based on the circumstances surrounding the service interruption.
Membership Inquiries: For guests who hold a membership and are questioning their billing or have not utilized benefits as expected, we encourage reaching out to discuss options that may be available based on individual circumstances.
For any questions or for further clarifications on your specific situation, please don't hesitate to contact our customer service team to assist you.
Step-by-Step Process to Request Your Spare Time Refund Like a Pro
If you purchased through SpareTimeLansing.com:
Visit the Spare Time website and log into your account.
Navigate to the Account Settings section.
Select Billing History to view past transactions.
Identify the recent charge you wish to request a refund for.
Click on the Request Refund link next to the charge.
Fill out the refund request form, including:
A clear subject like "Refund Request for Membership".
A brief explanation emphasizing that the subscription renewed without notice.
A note that the account was unused during the billed period.
Submit the form and keep an eye on your email for a response.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Locate your Spare Time subscription and select it.
Tap on Cancel Subscription (if required). Then, look for the Report a Problem link.
Choose Request Refund and provide details, including:
Highlight that the charge occurred without proper notification.
State that service was not utilized during the period.
Submit your request and await Apple's response via email.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap the profile icon in the top right corner.
Select Payments & Subscriptions.
Tap Subscriptions and find your Spare Time subscription.
Tap Manage and then select Cancel Subscription if necessary.
Return to Payments, and scroll to Order History.
Find the charge and click on Report a Problem, specifying:
Note that the charge occurred without prior warning.
Emphasize that you did not use the service during this charge.
Follow the prompts to submit your refund request.
If you purchased through Roku:
Access the Roku Channel Store on your device.
Navigate to My Account or open the Settings app.
Look for Subscriptions and click on your Spare Time subscription.
Select Manage Subscription, and then click Cancel if needed.
Go to the Roku website and log into your account.
Locate the Order History section and find the charge.
Click on the Support tab and request a refund, mentioning:
That the subscription renewed unexpectedly.
That the account remains unutilized during this billing cycle.
Submit your request and check your email for follow-up.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Spare Time for Refund
Script
Copy
Subject: Refund Request – Spare Time Account [Your Email]
Dear Spare Time Team,
I hope this message finds you well.
I am writing to address a billing situation related to my account. [describe reason]
As a result, I would like to request a refund in the amount of [Amount].
Additionally, I have attached relevant documentation for your review.
I kindly request confirmation of my refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but not yet reviewed.
Your request is being processed, and you'll be updated once it is reviewed.
Processing
The refund is currently under review with our team.
This status indicates we are considering your request, and it may take a few days to finalize.
Refunded
The refund has been successfully processed and the funds returned to your account.
You should see the amount credited to your account within 5-7 business days.
Partially Refunded
A portion of the refund request has been processed.
You will receive a part of your funds back, with details on the remaining balance provided.
Canceled
The refund request has been canceled either by you or by Spare Time.
No changes will be made, and you will retain your original purchase.
Completed
All actions regarding the refund have been finalized.
Your refund process is fully completed, and you can enjoy your remaining balance or rebook experiences.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Spare Time, we strive to provide exceptional experiences for our guests, and how we handle refunds is an important part of that commitment. Here are some real user scenarios where refunds were successfully claimed:
Accidental Activity Fee: A user booked a bowling lane for two hours through the Spare Time website but mistakenly selected the wrong time slot. Upon contacting customer service, they were able to explain the situation, and Spare Time issued a quick refund for the activity fee, allowing them to rebook for the correct time.
Cancelled Event: After purchasing tickets for a special event at Spare Time that was later cancelled due to unforeseen circumstances, a customer reached out for a refund. The customer service team verified the cancellation and promptly issued a full refund for the ticket price, ensuring the user’s satisfaction.
Membership Change: A member decided to upgrade their bowling membership but realized shortly after the transaction that they had selected the wrong package. By contacting Spare Time’s support team, they explained their situation and successfully received a refund for the initial purchase, allowing them to enroll in the correct membership plan.
Lost Gift Card: A parent purchased a gift card for their child’s birthday party at Spare Time, but the card was lost in transit. After reaching out to Spare Time’s customer support and providing necessary details, they were assisted with a refund, which they used to purchase a new gift card for the party.
The Easiest Way to Get a Spare Time Refund
If you're frustrated trying to get a refund from Spare Time—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at Spare Time is a straightforward process designed to keep you informed every step of the way. Here are the best ways to effectively track your refund:
Check Your Email: Spare Time sends email notifications when a refund is initiated and updates on its status. Look for emails from support@sparetimelansing.com with subject lines like "Refund Update" for timely information.
Use the Spare Time Mobile App: Open your Spare Time app and navigate to the 'Order History' section. Here, you can see all your past transactions and their corresponding refund statuses.
Log Into Your Account Dashboard: Visit the Spare Time website and log into your account. In the 'Billing' section, you can view detailed information about your refunds, including the refund amount and the date it was processed.
Track Progress in Order History: Under your account settings, check the 'Order History' tab to find all past orders and their current refund status. Each order will provide updates as they become available.
Contact Customer Support: If you haven't received updates or need specific information about your refund, reach out to Spare Time's customer support through the contact form available on the website or via email.
Notifications within the App: Ensure your app notifications are enabled. Spare Time may provide in-app notifications to alert you about changes in your refund status.
FAQ
Refunds for missed cancellations are generally not provided, as it’s important to adhere to the established cancellation policy. If you find yourself in this situation, we recommend reaching out to our customer service team to discuss your options, as they may be able to assist you in some capacity.
Refund processing times can vary depending on your financial institution and the original payment method used. Typically, you can expect to see a refund reflected in your account within 3 to 5 business days after it has been processed. However, some banks may take longer, so it's always advisable to check with your bank for specific timelines.
If you see a charge but do not have an active subscription with Spare Time, please first check your account details for any missed subscriptions. If everything appears correct, contact our customer service team for assistance in resolving the matter.
If you're unable to obtain a refund directly from Spare Time, consider reaching out to their customer service once more for further assistance. You can also escalate your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your account details may provide further clarity on your situation.
If Spare Time is unable to issue a refund, it’s a good idea to review their refund policy for specific guidelines. You may also consider contacting their support team again for further clarification or assistance. Additionally, double-checking your account details can provide insight into any relevant transaction information.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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