Many users often overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to help you navigate the refund process for Speedtest Service, clarifying who is eligible for a refund and providing step-by-step instructions to request your money back swiftly and efficiently. Our goal is to ensure you feel empowered and informed as you manage your subscriptions.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your Speedtest account username and the email address associated with the account ready.
Transaction ID: Locate your transaction ID or order number from the purchase confirmation email.
Subscription Details: Verify your subscription plan type (e.g., monthly, yearly) and the date of your last payment.
Refund Reason: Clearly articulate the reason for your refund request, such as incorrect charge, service issues, or dissatisfaction.
Usage Evidence: Gather any pertinent evidence such as screenshots showing issues with connectivity or discrepancies in service.
Communication Records: Compile any previous correspondence with Speedtest Service regarding the issue, including tickets or support emails.
Payment Method: Prepare details of the payment method used for the transaction, such as credit card details, PayPal account information, or other payment methods used.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Cryptocurrency
1-3 working days
Apple Pay
5-10 working days
Google Pay
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Speedtest Service
The Speedtest Service, provided by trilium-fansubs.net, offers users insights into their internet connection speeds through a subscription-based model. Understanding the eligibility for refunds is crucial for users who may encounter specific service-related situations. Below are scenarios in which users may qualify for a refund based on their account management needs:
Service Disruptions: If users experience significant and persistent issues with the performance of the service that remain unresolved despite reaching out for assistance, they may be eligible for a refund.
Subscription Downgrades: Users who downgrade their subscription plan may qualify for a refund on the unused portion of the previous plan, depending on the service policy regarding changes in subscription level.
Account Duplication: If an account was inadvertently created multiple times and the user has been billed for each, they may be eligible for a refund for the additional accounts.
Billing Errors: In the case of any discrepancies in the billed amount that do not align with the agreed-upon subscription rate, users may inquire about a possible refund for the difference.
Subscription Cancellation: Users who cancel their subscription within the allowed time frame may be eligible for a partial refund for any unused service days, subject to the service's cancellation policy.
It is important for users to read the specific terms and conditions related to refunds as established by Speedtest Service. Users should also maintain open communication with the customer support team to clarify any questions regarding their accounts or specific situations that may arise.
Step-by-Step Process to Request Your Speedtest Service Refund Like a Pro
If you purchased through Speedtest Service.com:
Visit trilium-fansubs.net.
Log into your account using your credentials.
Navigate to Account Settings.
Select Billing or Subscriptions.
Locate the most recent billing statement.
Look for an option to request a refund or dispute charge.
Fill out the refund form, ensuring to mention:
the subscription renewed without notice
the account was unused during the billing period
Submit the form and keep a record of your request.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top.
Select Subscriptions.
Find your Speedtest Service subscription and tap on it.
Tap Cancel Subscription (if applicable) and then select Report a Problem.
Choose the reason for your refund request and include:
the renewal happened unexpectedly
the service was never used
Submit your request for a refund.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three lines) in the upper left corner.
Select Subscriptions.
Find your Speedtest Service subscription.
Tap on Cancel Subscription (if applicable), then select Request a Refund.
Provide details for your refund request with phrases like:
the subscription renewed without prior notice
the account was not in use during this billing period
Finish submitting your refund request.
If you purchased through Roku:
Go to my.roku.com and sign in with your Roku account.
Select Manage account.
Go to Subscriptions.
Find your Speedtest Service subscription.
Click on Cancel Subscription (if applicable) and locate the option to contact support.
Send an email to support detailing your request and include:
that the subscription renewed without any alerts
that the service was not utilized
Wait for their response regarding your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Speedtest Service for Refund
Script
Copy
Subject: Refund Request – Speedtest Service Account [Your Email]
Dear Speedtest Service Team,
I hope this message finds you well.
I am writing to address a billing situation concerning my account. [describe reason]
I would like to request a refund in the amount of [Amount].
Please find attached any relevant documentation for your review.
I would appreciate your confirmation regarding this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is awaiting approval.
This means we are reviewing your request, and you will be notified once it is processed.
Processing
Your refund is being processed after approval.
Expect your refund to be completed within 5-7 business days.
Refunded
The refund has been successfully issued to your original payment method.
You should see the funds returned to your account shortly; check your transaction history.
Partially Refunded
Only a portion of your request has been refunded.
Review the details of your refund to understand what portion was processed.
Completed
Your refund process has been fully completed.
You will have received the full refunded amount on your payment method.
Canceled
Your refund request has been canceled.
This could happen due to various reasons; please contact support for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In this section, we explore how users of Speedtest Service successfully claimed refunds under various circumstances related to their subscription plans and account management. Here are some real user scenarios:
Routine Subscription Review: A user decided to review their monthly subscription and realized they were subscribed to a higher-tier plan that included features they weren't utilizing. After contacting customer support to express their interest in downgrading, they successfully secured a refund for the unused portion of their previous month's payment.
Service Downtime: A user experienced an unexpected service interruption during a critical time for testing internet speeds. Upon noticing the downtime was longer than anticipated, they reached out to Speedtest Service. Following a review of their account, they received a credit towards their next billing cycle as a gesture of goodwill due to the inconvenience.
Plan Changes: A customer mistakenly upgraded to a premium plan while trying to access a trial feature. After realizing the error, they promptly contacted customer support. Speedtest Service processed the refund for the premium plan, allowing the user to revert to their previous plan without any additional charges.
Account Management Issue: A user faced difficulties accessing their account due to a login issue, which prevented them from using the service effectively. Once the support team resolved the issue, they also offered a refund for the service downtime that resulted from the account management error, ensuring the user felt valued and heard.
The Easiest Way to Get a Speedtest Service Refund
If you're frustrated trying to get a refund from Speedtest Service—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Speedtest Service is straightforward when you know where to look. Follow these tips to stay updated on your refund process:
Check Your Email: Speedtest Service communicates refund updates primarily via email. Look for messages from support@speedtestservice.com, and check your spam folder if you don’t see them in your inbox.
Account Dashboard: Log into your account on the Speedtest Service website. Navigate to the Account Settings where you can view detailed information about your refund status and any relevant notes that may have been added.
Order History: In your account, go to the Order History section. Here, you will find a list of recent transactions along with their refund status, including whether it's pending, processed, or completed.
In-App Notifications: If you use the Speedtest app, ensure notifications are enabled. Updates regarding your refund status may appear as in-app alerts, keeping you informed in real-time.
Billing Section Insights: Visit the Billing section of your account. This part of the platform provides a comprehensive breakdown of all charges and refunds, letting you track the exact progress of your refund.
Support Tickets: If you have initiated a refund, you may have created a support ticket. Check back on the Support section to see any updates or resolutions related to your refund query.
Refund Progress Indicators: Speedtest Service offers progress indicators, showing whether your refund request is under review, approved, or processed. Monitor these indicators to understand when to expect your funds back.
FAQ
If a user forgets to cancel their subscription on time, unfortunately, we cannot issue a refund for the billing cycle that has occurred. We encourage users to review our cancellation policy and set reminders to manage their subscriptions effectively. For any further assistance, feel free to reach out to our support team.
Refunds from Speedtest Service typically take 5 to 10 business days to process after your request has been approved. The exact timeframe may vary depending on your bank or payment provider, so please allow some time for the funds to appear in your account.
If you see a charge for Speedtest Service but do not have an active subscription, please first check your account for any past subscriptions or trial periods. If everything appears in order, reach out to our customer support team with details of the transaction, and they will assist you in resolving the issue.
If you are unable to obtain a refund directly from Speedtest Service, consider reaching out to their customer service again for further assistance. Additionally, you may want to escalate your inquiry within their support system to ensure your request is thoroughly reviewed. Reviewing your account details and documentation related to the transaction can also be helpful in providing clarity.
If Speedtest Service refuses to issue a refund, you may want to review their refund policy to ensure you meet the criteria. Additionally, consider reaching out to their customer support team again for further clarification or assistance. It can also be helpful to double-check your account details and usage to ensure everything aligns with their guidelines.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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