Many Spotify Premium users focus on enjoying their music rather than monitoring their billing until an unexpected charge catches their attention—often following an automatic renewal. This guide is designed to clarify how refunds for Spotify Premium work, identify eligibility criteria, and provide a straightforward process for requesting a refund. Whether you're looking for a quick resolution or simply want to understand your options better, this resource will help ensure you get your money back swiftly and efficiently.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your Spotify account login credentials, including your email address and password.
Subscription Details: Check the subscription type (e.g., Spotify Premium or Duo) along with the billing cycle dates.
Transaction ID: Locate the transaction ID associated with the payment for which you are requesting a refund, accessible in your payment history.
Payment Method: Have details of the payment method used (credit card, PayPal, etc.), including the last four digits of the credit card if applicable.
Cancellation Confirmation: If applicable, keep a confirmation email or notification of cancellation to validate your request.
Reason for Refund: Prepare a clear explanation of why you are requesting the refund, specifying any issues experienced with the service.
Device Information: Note the devices used to access Spotify, as this information may be relevant to your case.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-10 working days
PayPal
5-7 working days
Spotify Gift Card
Refunds usually not available
Mobile Carrier Billing
Up to 30 days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Spotify Premium
Spotify Premium users have specific rights regarding their subscriptions, particularly when it comes to managing their account and understanding billing practices. As a subscription-based service, Spotify Premium offers listeners an ad-free experience along with additional features such as offline listening and high-quality audio. However, users may face situations that prompt inquiries about eligibility for refunds.
Here are some scenarios relevant to Spotify Premium that may qualify for refunds or account adjustments:
Subscription Downgrade or Cancellation: If a user decides to downgrade their subscription or cancel their account, they might be eligible for a refund if they have been billed for a period in advance but choose to discontinue service.
Promotional Trial Periods: Users who sign up for promotional trial periods may inquire about refunds if they experience difficulties accessing the service during the trial and do not receive the full benefit.
Service Inaccessibility: If a user is unable to access their Spotify Premium account due to technical issues for an extended period, there may be circumstances where users can request a review of their subscription and inquire about adjustments.
Inactive Accounts: If an account has not been used for a prolonged period and the user wishes to inquire about the accumulated charges, they may seek clarification or a potential refund for those months of inactivity.
It is advisable for users to review Spotify's subscription policies and reach out through official customer support channels for personalized assistance regarding their specific situation.
Step-by-Step Process to Request Your Spotify Premium Refund Like a Pro
Choose Billing Issues and then click on Contact us.
In the message box, mention that the subscription renewed without notice and add details about your account being unused.
Submit your request and keep an eye on your email for their response.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on Spotify to view subscription details.
Select Cancel Subscription to stop future charges.
Visit the Apple Support page and navigate to Report a Problem.
Select Report a Problem next to your Spotify transaction.
In your message, state that the subscription renewed unexpectedly and you weren't using it.
Complete the report and await a response from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on your Profile Icon in the top right corner.
Select Payments & Subscriptions.
Choose Subscriptions and find your Spotify subscription.
Tap Cancel Subscription to stop further charges.
Visit the Google Play Help Center.
Navigate to Request a Refund and select your Spotify purchase.
In the message area, mention the subscription renewed without prior notice and emphasize that the account was not in use.
Follow the prompts to submit your refund request.
If you purchased through Roku:
Go to your Roku Device and press the Home button on the remote.
Scroll to and select Streaming Channels.
Go to My Channels and find Spotify.
Highlight Spotify and press the Options button on your remote.
Select Manage Subscription.
Follow the prompts to cancel the subscription.
Visit the Roku Support page and navigate to Account and Billing.
Select Contact Us and choose email or live chat.
In your communication, mention that the subscription renewed without notice and that you have not been using the service.
Submit the support request and check for a follow-up response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
I have attached any relevant documentation for your reference.
Could you please confirm the receipt of this request within the next 3-5 business days?
Thank you for your attention to this matter.
Best regards, [Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated and is awaiting approval.
Your refund is being processed. It may take a few days to approve.
Processing
The refund is currently being processed.
Your request is active. You can expect the funds to be returned shortly.
Completed
The refund has been successfully completed.
The amount has been successfully credited to your account.
Refunded
The refund issued has been fully processed.
The full amount has been returned to your payment method.
Partially Refunded
A partial refund has been issued for your request.
Only a portion of the original amount has been refunded to your account.
Canceled
The refund request has been canceled.
Your refund will not be processed, and you may need to resubmit your request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
When managing a Spotify Premium subscription, users may encounter scenarios that lead to successful refund claims. Here are a few specific instances where users navigated their account situations effectively.
Unexpected Subscription Renewal: A user originally subscribed to Spotify Premium for a trial period but forgot to cancel before the renewal date. Upon realizing this, they contacted Spotify support explaining their situation. After confirming they did not intend to continue, the user received a refund for the renewal fee.
Plan Change Misunderstanding: After changing their subscription plan from Individual to Family, a user mistakenly believed they would not be charged again until the next billing cycle. They reached out to Spotify Customer Service to clarify the billing cycle and received a refund for the extra charge that was billed right after the plan change.
Account Compromise Potential: A user became concerned after receiving an email about new activity on their account that they did not recognize. After checking their account settings and securing their login, they reported the situation to Spotify. Upon review, the support team refunded them the most recent charge as a precautionary measure.
Loyalty Discount Application: A longtime Spotify user missed the notification about an eligible loyalty discount on their subscription and was charged the full price. After reaching out to customer support and showing proof of their account history, they successfully applied the discount retroactively and received a refund for the difference.
The Easiest Way to Get a Spotify Premium Refund
If you're frustrated trying to get a refund from Spotify Premium—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking the status of your refund from Spotify Premium can be a straightforward process if you know where to look. Here are some efficient tips to stay updated on your refund:
Check Your Email: Spotify provides refund updates via email. Look for an email from Spotify confirming your refund request and any subsequent updates regarding the status of your refund. Make sure to check your spam folder if you don’t see them in your inbox.
Use the Spotify Mobile App: Open the Spotify app on your mobile device and navigate to your account settings. In the settings menu, go to Account and then Billing to view your payments and any refund requests.
Visit Your Account Dashboard: Log into your Spotify account on their website. Head to the Account Overview section where you can review your order history to find details on your refund status.
Monitor Order History: In the Order History section of your account dashboard, you can see all transactions including pending refunds. Check here for any updates on the processing time or status of your refund.
Follow-Up Support Requests: If you haven't received updates, consider reaching out to Spotify support. When submitting a support request, make sure to include details of your refund to help expedite the response.
Look for In-App Notifications: Occasionally, Spotify may alert you through in-app notifications regarding changes to your account status, including refunds. Keep an eye out for any messages while using the app.
FAQ
Spotify's refund policy generally does not allow for refunds if a user forgets to cancel their Premium subscription before the billing cycle begins. However, you can reach out to Spotify's customer support for assistance, as they may provide options or alternatives depending on the circumstances.
Refunds from Spotify Premium typically take 5 to 10 business days to appear in your account, depending on your bank or payment method. While Spotify processes the refund promptly, the exact timing can vary based on your financial institution's policies.
If you see a charge from Spotify Premium but do not have an active subscription, first check your account to confirm your subscription status. If you still have concerns, visit the Spotify support page for assistance or reach out to their customer service for clarification on the charge.
If you are unable to obtain a refund directly from Spotify Premium, consider reaching out to their customer service for further assistance or clarification on your situation. You may also want to explore escalating your inquiry within Spotify's support system for additional review. Additionally, reviewing your account details and usage history may provide helpful context for your request.
If you find that your refund request for Spotify Premium has been refused, consider reviewing Spotify's refund policy to ensure that your request aligns with their guidelines. You may also want to contact Spotify support again for further clarification or assistance. Additionally, double-checking your account details could provide insights that may help in resolving your issue.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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