Many Spotify Premium users often overlook billing details until an unexpected charge appears, such as an automatic subscription renewal. This guide provides a clear overview of how Spotify Premium refunds work, helping you understand who is eligible for a refund and the straightforward steps to request your money back efficiently. Our aim is to assist you in navigating the refund process so you can resolve any billing concerns with ease.
What You Should Prepare Before Applying For Refund
Spotify Account Information: Ensure you have your Spotify account username and registered email address ready.
Subscription Details: Verify your subscription type (Individual, Family, Student) and the plan you are currently enrolled in.
Transaction ID: Locate the unique transaction ID from your last payment, which can be found in your payment confirmation email.
Payment Method: Have details of the payment method used (credit card, PayPal, etc.), including the last four digits of your card or PayPal account.
Reason for Refund: Clearly articulate your reason for requesting a refund, whether it be billing errors, service dissatisfaction, or accidental charges.
Proof of Charges: Gather any relevant transaction receipts or screenshots that display the charges in question.
Duration of Subscription: Note when your subscription started and if applicable, any changes made during the subscription period.
Correspondence Records: Compile any emails or messages exchanged with Spotify support regarding the issue.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
3-10 working days
Mobile Payment (Carrier Billing)
5-10 working days
Gift Card
Up to 30 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Spotify Premium
When subscribing to Spotify Premium, users enter into an agreement that provides access to a wide range of music and podcasts without advertisements, along with other features designed to enhance their listening experience. Understanding the eligibility for refunds can be important for users who may face specific situations regarding their subscription.
Subscription Cancellation: Users who have canceled their subscription may inquire about eligibility for a refund for the remaining balance of their billing cycle, particularly if the cancellation occurred shortly after a payment was processed.
Service Quality Issues: If a user experiences ongoing technical difficulties that significantly impact usage, they might explore options concerning eligibility for a refund based on the inability to enjoy the paid services effectively.
Account Management Queries: Users inquiring about their account status or subscription type may have questions about how changes to their account could affect their current billing cycle and any potential for adjustments or refunds.
Promotional Periods: If a user enrolled in a promotional offer for Spotify Premium and did not receive the benefits as advertised during the specific promotional period, they may check their eligibility for a refund based on the terms of the promotional offer.
In each of these scenarios, users should consult their account settings and the relevant policies on Spotify's official site to determine their specific eligibility for refunds, keeping in mind that the terms may vary based on individual circumstances and the service agreement in place.
Step-by-Step Process to Request Your Spotify Premium Refund Like a Pro
Choose the appropriate option that relates to your recent charge.
On the contact form, neatly fill out your information and mention that the subscription renewed without notice.
Submit the request and keep an eye out for an email response.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select 'Subscriptions.'
Find your Spotify subscription and tap on it.
Choose 'Report a Problem' and select the relevant issue.
In the message, emphasize that the account was unused or that the subscription renewed unexpectedly.
Submit the report for review.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the menu icon (three horizontal lines) in the top-left corner.
Select 'Subscriptions.'
Find and tap on your Spotify subscription.
Scroll down and tap on 'Report a problem.'
In the message box, note that the subscription renewed without notice or mention lack of usage.
Submit the issue to Google for review.
If you purchased through Roku:
Go to the Roku website and log into your account.
Navigate to 'My Account' and click on 'Manage your subscriptions.'
Find your Spotify subscription and select it.
Click on 'Cancel subscription.'
After cancellation, go back to the management page and click on 'Contact Us'.
Fill out the contact form, specifically stating that you need assistance with a recent charge, and highlight that the subscription renewed unexpectedly.
Submit your request for support.
If you purchased through another third-party vendor:
Visit the vendor’s website and navigate to their customer support section.
Select 'Contact Us' or similar options available.
Provide your details along with the context of your request.
Mention clearly that the subscription renewed without notice or that you were unable to use the account.
Follow the instructions given to complete your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to bring to your attention the following matter: [describe reason].
In light of this situation, I would like to request a refund of [Amount].
I have attached relevant documentation for your reference.
Could you please confirm receipt of this request within 3-5 business days? I appreciate your attention to this matter.
Thank you for your assistance.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting review.
You will be notified when the review is complete; generally takes up to 5 business days.
Processing
The refund is being processed by Spotify's payment system.
Your refund should appear in your account within 7-10 business days.
Refunded
The refund has been successfully issued to your payment method.
You should see the funds returned to your account shortly, depending on your bank's processing time.
Partially Refunded
A portion of the transaction amount has been refunded.
You will receive the partial amount back, and your subscription will remain active until the next billing cycle.
Completed
The refund process has been fully completed.
Your account balances should be updated, and you will receive a confirmation email.
Canceled
Your refund request has been canceled.
You will need to submit a new request if you still want a refund.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In the world of music streaming, there are various scenarios where Spotify Premium users may seek refunds. Here are some realistic situations where users successfully claimed refunds from Spotify Premium:
Subscription Upgrade Confusion: A user intended to upgrade from a Family Plan to a Student Plan but mistakenly selected a different Family Plan option during the change process. Upon realizing the error, they contacted Spotify’s support, explained the situation, and successfully received a refund for the difference in charges.
Plan Change Misunderstanding: After switching from monthly to annual billing, a user didn’t realize that the annual charge would occur immediately. When they reached out to customer support, they clarified that the user expected the change to take effect after their current monthly cycle. The support team facilitated a refund for the charged amount.
Account Management Queries: A subscriber noticed they were billed on the same day despite downgrading their plan a few days before. After verifying their subscription status through customer support, they explained their expectation based on their account management decisions, resulting in a successful refund for that month’s charge.
Gift Subscription Issue: A customer purchased a gift subscription for a friend who already had an active Premium account. After contacting Spotify, they discussed how the gift couldn't be applied and they were able to initiate a refund for the unused subscription cost.
The Easiest Way to Get a Spotify Premium Refund
If you're frustrated trying to get a refund from Spotify Premium—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Spotify Premium is straightforward when you know where to look. Here are some efficient tips to ensure you stay updated on your refund progress:
Check Your Email: Spotify Premium sends updates regarding your refund to the email associated with your account. Look for messages titled "Refund Confirmation" or "Refund Process Update" to find detailed information on your refund status.
Access the Account Dashboard: Log in to your Spotify Premium account on the official website. Navigate to the Account Overview section. Under the Billing section, you can find your transaction history, including any pending refunds.
Use the Spotify Mobile App: If you prefer using your phone, open the Spotify app and go to Your Library. Tap on the settings gear, select Account, and then check your Order History for any details on your refund status.
Monitor the Billing Section: In the billing section of your account settings, you’ll see the status of your latest subscription payments. Refund statuses may be indicated here, showing whether your request has been processed.
Contact Spotify Support: If you haven't received any updates, or the status is unclear, reach out to Spotify Support directly via the help center. Provide your transaction details for faster assistance regarding your refund.
FAQ
Spotify Premium subscriptions are typically non-refundable once the payment is processed. If you forgot to cancel on time, the best course of action is to check their cancellation policy and consider reaching out to customer support for assistance with your specific situation.
Refunds from Spotify Premium typically take 5 to 10 business days to process, depending on your bank or payment method. Once the refund is processed on Spotify's end, it may take additional time for the funds to reflect in your account.
If you see a charge but do not have an active Spotify Premium subscription, first check your account details to confirm your subscription status. If you believe there has been a mistake, please reach out to Spotify's customer support for assistance in resolving the issue and understanding the charge.
If you're unable to obtain a refund directly from Spotify Premium, you may consider reaching out to their customer service again for further assistance. Additionally, you can explore the possibility of escalating your query within their support system. Reviewing your account details and subscription history may also provide useful insights to aid in your request.
If Spotify Premium refuses to issue a refund, consider reviewing their refund policy for clarity on their terms. You may also reach out to their customer support team again for further assistance or to explore any potential options. Additionally, checking your account details to ensure everything is correct may help clarify the situation.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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