Many Spotify users only focus on their music and playlists, often overlooking billing until an unexpected charge appears, perhaps due to an automatic subscription renewal. This guide is designed to help you understand how Spotify refunds work, determine eligibility, and navigate the process of requesting your money back swiftly. With clear steps and information, we aim to make this experience as smooth as possible for you.
What You Should Prepare Before Applying For Refund
Spotify Account Information: Ensure you have your Spotify username and email address associated with the account.
Subscription Type: Identify your subscription plan (e.g., Individual, Family, Student) and be prepared to mention it in your request.
Transaction ID: Locate the transaction ID for the payment you'd like refunded. This can be found in your payment confirmation email or in your account's payment history.
Payment Method: Have details of the payment method used (credit/debit card, PayPal, etc.) ready to verify ownership.
Reason for Refund: Prepare a clear and concise explanation of why you are requesting the refund, including any specific issues you experienced.
Proof of Charge: Access your bank statement or a receipt from the transaction, highlighting the Spotify charge for reference.
Device Information: Keep track of the device you used to access Spotify, as it may be relevant to your refund request.
Any Previous Correspondence: Gather any previous communication you’ve had with Spotify regarding this transaction, if applicable.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-10 working days
PayPal
3-5 working days
Gift Cards
Up to 15 working days
Mobile Payment (Carrier Billing)
Up to 30 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Spotify
When it comes to accessing music and podcasts, Spotify offers various subscription plans that enhance the listening experience. However, users may occasionally find themselves in situations where they are seeking clarification regarding their eligibility for a refund. The following outlines specific scenarios related to Spotify’s subscription services where users might be eligible to request a refund.
Subscription Downgrades: If a user downgrades their subscription from a Premium plan to a free version, they may not receive a refund for the remaining subscription period, as access continues until the billing cycle ends.
Service Interruptions: In instances where there are significant service outages that impact user experience, customers might inquire about compensation or refunds related to the downtime.
No Longer Needed Service: Should a user decide they no longer require Spotify's services due to a change in circumstances, they can check eligibility for refunds based on the terms of their subscription plan.
Promotional Offers: Users who activated a limited-time offer or promotional plan may have specific refund eligibility criteria if they cancel before the promotional period concludes.
Billing Errors: If a user identifies an issue with their billing statement that doesn't align with their chosen subscription plan, they could reach out for clarification on potential refunds.
Each case may differ based on Spotify's policies and the specific subscription terms agreed upon during sign-up. Users are encouraged to review their account settings for detailed information regarding subscription status and billing inquiries.
Step-by-Step Process to Request Your Spotify Refund Like a Pro
If you purchased through Spotify.com:
Log in to your Spotify account on the website.
Navigate to the Account Overview section.
Click on Billing in the sidebar.
Locate the "Your Payment History" section and find the recent charge.
Click on the appropriate link for the charge you wish to refund.
Follow the prompts to request a refund, mentioning that the subscription renewed unexpectedly.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your Spotify subscription in the list.
Tap on it and then select Report a Problem.
Choose the reason for the refund, emphasizing that the account was not used for the billing period.
If you purchased through Google Play:
Open the Google Play Store app.
Select the Menu icon (three horizontal lines) in the top-left corner.
Tap on Account and then Purchase History.
Locate your Spotify subscription and tap on it.
Click on Refund and choose your reason, mentioning any dissatisfaction with the service.
If you purchased through Roku:
Press the Home button on your Roku remote.
Navigate to Streaming Channels.
Select My Channels and find the Spotify channel.
Click on Options and select Manage Subscription.
Choose Cancel Subscription to proceed.
After cancellation, go to the Roku website to reach out to customer service, mentioning that your subscription was cancelled and requesting further assistance.
If you purchased through Amazon:
Log into your Amazon account.
Navigate to Account & Lists and click on Your Account.
Select Memberships & Subscriptions.
Find your Spotify subscription and select Manage Subscription.
Click on Cancel Subscription, and then go to Customer Service from the bottom of the page.
Select Chat or Phone to request your refund, stating that the subscription was not used this month.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Regarding my account, I would like to request a refund for the amount of [Amount] due to [describe reason].
If applicable, I have attached documentation to support my request.
Could you please confirm receipt of this request and provide an update within 3-5 business days?
Thank you for your attention to this matter.
Best regards, [Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request is under review.
You will be notified once the review is complete. This might take a few days.
Processing
Your refund is being processed by Spotify.
Expect the refund to be completed within 5-7 business days.
Refunded
Your refund has been successfully issued.
The amount will appear in your account soon, usually within 3-5 business days.
Partially Refunded
A portion of your refund has been processed.
You will receive the refunded amount in your account shortly, with details on what was refunded.
Completed
The refund process is fully completed.
You should see the full refund in your account, and your Spotify subscription is updated accordingly.
Canceled
Your refund request has been canceled.
You may need to submit a new request if you still wish to receive a refund.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In this section, we explore real user scenarios where Spotify subscribers successfully claimed refunds for various account and subscription-related issues.
A user decided to downgrade their Spotify Premium plan due to budget constraints. After verifying their new plan was active, they noticed they were still charged the Premium rate for the following month. Upon contacting Spotify support, they clarified their subscription changes and received a refund for the charge, aligning their payment with the new plan.
A college student signed up for a Spotify Premium account to enjoy ad-free music during a study session. However, after a month, they realized they wouldn’t be using the service over the summer and wanted to cancel. They contacted customer support and explained their situation, and they successfully received a refund for the unused month as they were still within the cancellation window.
A user experiencing intermittent service disruptions while trying to stream during a concert noticed a charge on their account for a month of Premium service. After reaching out to Spotify to discuss the disruptions and their overall experience, the support team acknowledged the issue and processed a refund as a gesture of goodwill for the inconvenience.
A family sharing a Spotify account decided to manage their subscriptions better and noticed a charge they did not expect for an additional family member. They reached out to customer service, clarified their account configuration, and received a refund for the extra charge after adjusting their family plan settings.
The Easiest Way to Get a Spotify Refund
If you're frustrated trying to get a refund from Spotify—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Spotify is straightforward and designed to keep you informed throughout the process. Here are specific ways you can efficiently monitor your refund request:
Check Your Email: Spotify will send you an email confirmation once your refund is initiated. This email will contain essential details about your refund status, so keep an eye on your inbox, including your spam or promotions folders.
Use the Spotify App: If you use the Spotify mobile app, navigate to the Account section. Here, you can find any notifications related to your refund status directly within the app.
Visit the Spotify Website: Log in to your account on the Spotify website. Go to the Your Account page, then click on Order History. Here, you'll find a detailed history of your transactions, including the status of your refund.
Billing Section: In the billing section of your account, you may also see updates or notes concerning your refund progress. Ensure you regularly check this part of your account for any new information.
Refund Processing Time: Spotify typically provides estimated timelines for processing refunds in their communications. Be mindful of these timelines as they can vary based on payment method.
Customer Support: If you're concerned about your refund status, Spotify's customer support is available to assist. Be ready with your account information and any transaction details to help expedite the process.
FAQ
Spotify's policy generally does not allow refunds for subscriptions that have not been canceled before the renewal date. If you forgot to cancel on time, you may still reach out to their customer support for assistance, but decisions regarding refunds are made on a case-by-case basis.
Refunds from Spotify typically take 5 to 10 business days to process, depending on your bank or payment method. Although the refund may be approved quickly, it can take some time for the amount to reflect in your account. If you don't see the refund after this period, you may want to contact your payment provider for further assistance.
If you see a charge from Spotify but do not have an active subscription, first log into your Spotify account to check your subscription status. If the account appears inactive and you still see the charge, contact Spotify's customer support for assistance, providing them with the charge details for further investigation.
If you're unable to obtain a refund directly from Spotify, consider reaching out to their customer service once more for further assistance. Additionally, you may want to explore escalating your inquiry within Spotify's support system to ensure your concerns are addressed. Reviewing your account details on Spotify may also provide insight into your subscription and payment history.
If Spotify refuses to issue a refund, you might want to review their refund policy to understand the specific criteria that apply. Additionally, consider reaching out to customer support again for further clarification on your case, or double-check your account details to ensure everything is accurate. This can provide more context for your request.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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