Many Spotify users find themselves surprised by unexpected charges, often linked to automatic subscription renewals. This guide is designed to help you understand how Spotify’s refund process works, who is eligible for refunds, and the straightforward steps to request your money back efficiently. With clear instructions and helpful insights, you’ll be well-equipped to navigate the refund landscape with ease.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your Spotify account email and password ready to verify your identity.
Subscription Details: Know your subscription type (e.g., Premium monthly, Family plan) and the payment cycle you're on.
Transaction ID: Locate the transaction ID for the payment you are seeking a refund for, which can be found in your payment confirmation email.
Payment Method: Be ready to provide details of the payment method used (credit card, PayPal, etc.) for identification in the refund process.
Reason for Refund: Prepare a clear explanation of why you are requesting a refund, such as an accidental charge or dissatisfaction with the service.
Transaction Date: Identify the date of the transaction for which you're requesting a refund to aid in quicker resolution.
Supporting Documentation: Collect any relevant emails or messages that support your case, like initial payment confirmation or error messages.
Previous Communication: Keep records of any prior communications with Spotify support regarding the issue, if applicable.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-10 working days
PayPal
5-10 working days
Mobile Payment (e.g., Apple Pay, Google Pay)
5-10 working days
Gift Card
Refunds not available
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Spotify
Spotify offers a subscription-based music streaming service, providing users with access to a vast library of songs, podcasts, and playlists. As a digital service, Spotify’s refund eligibility is centered on specific account management situations and subscription inquiries. Users may have questions about their subscription status or billing, and in certain scenarios, they may qualify for a refund.
Below are some specific situations that could apply to Spotify users regarding eligibility for refunds:
Subscription Changes: If a user modifies their subscription plan and feels the new plan does not meet their needs as expected, they may inquire about a potential refund.
Trial Periods: Users who sign up for a trial period may be eligible for a refund if they decide to cancel before the trial ends, depending on their subscription status at that time.
Account Deactivation: If a user deactivates their account and has not used their subscription during the billing cycle, they might be eligible to discuss a refund for that cycle.
Billing Cycle Issues: In circumstances where there are questions regarding the billing cycle or service renewal date, users can seek clarification that might lead to a refund if applicable.
Service Disruptions: If a user experiences significant service disruptions or issues that hinder their use of the service, potential eligibility for a refund might be discussed based on the extent of the disruption.
It is important for users to review Spotify's specific policies and assist them in understanding their rights regarding refunds. Each case may be evaluated based on the individual circumstances surrounding the account.
Step-by-Step Process to Request Your Spotify Refund Like a Pro
If you purchased through Spotify.com:
Visit the Spotify website and log into your account.
Navigate to the Account overview section.
Scroll down to the Your plan section.
Click on Manage your subscription.
Look for the option to Cancel your subscription on the next page.
After cancellation, go to Spotify’s Contact form.
Select Account as the type of issue.
Under Problem Type, choose Billing.
In the message box, mention that the subscription renewed without notice to emphasize your reason for refund.
Submit the form and wait for a response from customer support.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on Spotify in your subscriptions list.
Tap Cancel Subscription to stop the recurring charge.
Open the App Store and scroll down to the bottom of the page.
Tap your Apple ID and select View Apple ID.
Go to Purchase History and locate the Spotify charge.
Select Report a Problem next to the transaction.
Choose Item didn't work as expected and mention that the account was unused.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines).
Select Subscriptions.
Find and tap on Spotify.
Choose Cancel Subscription for future billing cessation.
Return to the main menu in the Play Store and go to Account.
Select Order History and find your Spotify purchase.
Tap on the transaction and choose Report a Problem.
Pull down and select Request a refund, then state that the account has remained unused.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Navigate to the Manage account section.
Scroll to find Subscriptions and locate Spotify.
Click on Cancel Subscription to discontinue any future charges.
Next, visit the Contact Roku Support page.
Choose Billing Issues as your reason for reaching out.
In your message, mention that the subscription renewed without notice.
Submit your request for further assistance.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund of [Amount]. I have attached relevant documentation for your review.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received, but it is still under review.
You will be notified once the review process is complete. This may take up to 7 business days.
Processing
Your refund is being processed by our financial team.
Funds will be returned to your original payment method shortly. Please allow 5-10 business days for the transaction to complete.
Refunded
Your refund has been successfully issued.
The amount will appear in your account within a few business days, depending on your bank's processing times.
Partially Refunded
A partial refund has been issued for your request.
You will receive a portion of the fees back. The rest is non-refundable according to Spotify's policy.
Completed
The refund process has been completed successfully.
Your account has been credited, and you can check your balance now.
Canceled
Your refund request has been canceled.
If you still wish to request a refund, please initiate the process again through your account settings.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In the dynamic world of music streaming, users occasionally find themselves needing assistance with their subscriptions and billing. Here are some scenarios where users have successfully claimed refunds from Spotify:
Accidental Subscription Upgrade: A user intended to subscribe to the Spotify Premium student plan but mistakenly upgraded to the full Premium plan. After realizing the error, they contacted Spotify support and provided the necessary details, resulting in a refund for the difference in charges.
Temporary Service Disruption: A user experienced intermittent issues with streaming music due to a regional outage that affected their access for several days. After reaching out to Spotify and confirming the disruption, they were issued a refund for that billing period as a courtesy for the inconvenience.
Change in Payment Method: A user updated their payment information but accidentally submitted an invalid card, leading to a charge failure and subsequent renewal issue. Upon contacting customer support to clarify the situation, they successfully received a refund and were able to correct their payment details.
Family Plan Adjustments: A user on a Spotify Family plan decided to remove a member who was no longer using the service. After realizing the next billing cycle included charges for the additional member, they communicated with Spotify support and were granted a refund for that portion of the subscription.
The Easiest Way to Get a Spotify Refund
If you're frustrated trying to get a refund from Spotify—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Spotify can help ensure you stay informed about your financial transactions. Here's how to efficiently monitor your refund progress:
Check Your Email: Spotify sends out email notifications to update you on the status of your refund. Look for emails from Spotify that indicate whether your refund has been processed or is still in progress.
Use the Spotify App: Open the Spotify mobile app and navigate to the 'Your Library' section. Tap on the gear icon to access settings and check under 'Account' for any notifications related to your refunds.
Visit Your Account Dashboard: Log in to your Spotify account on a web browser. Go to the 'Account Overview' section, where you can view your billing history. Any processed refunds will be noted here along with their corresponding timestamps.
Order History: In the 'Order History' section of your account settings, you can track all subscriptions and payments made to Spotify. This will give you a clear view of any refunds that have been approved or are pending.
Review Billing Section: The 'Billing' section of your Spotify account will showcase any changes to your billing, including refunds. Be sure to check back regularly for updates that may not come via email.
Refund Processing Time: Keep in mind that refunds can take a few business days to process, depending on your payment method. Spotify will typically inform you via email about the expected timeline.
FAQ
Spotify generally does not offer refunds for subscription charges, including cases where users forgot to cancel their subscription before the renewal date. However, you may consider reaching out to their customer support for assistance, as they might provide options depending on your situation.
Refunds from Spotify typically take 5 to 10 business days to process, depending on your payment method and bank. Once initiated, the refund will be reflected in your account balance according to your bank's processing times.
If you see a charge from Spotify but don't have an active subscription, first check to see if you might have used a different account that could be linked to the charge. If not, contact Spotify's customer support directly for assistance in resolving the issue and inquire about the charge.
If you are unable to obtain a refund directly from Spotify, consider reaching out to their customer service again for further assistance. You can also escalate your request within Spotify's support system to ensure it receives additional attention. Additionally, reviewing your account details for any potential errors or miscommunications can be helpful.
If Spotify refuses to issue a refund, the first step is to carefully review their refund policy to understand the criteria for eligibility. You may also consider reaching out to Spotify's customer support again for further clarification or assistance. Additionally, verifying your account details and transaction history could help to ensure everything is in order.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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