Many users of the Spotted by Locals travel guide find themselves surprised by unexpected charges, often stemming from automatic subscription renewals. Understanding the refund process can be invaluable if you ever need to request your money back. This guide is here to clarify how Spotted by Locals handles refunds, who is eligible, and the straightforward steps to initiate your request quickly. We aim to provide the support you need in navigating this process with ease.
What You Should Prepare Before Applying For Refund
Account Details: Your registered email address and password for the Spotted by Locals account.
Purchase Confirmation: The original order confirmation email or receipt, which includes your purchase details.
Transaction ID: Any unique transaction IDs related to your purchase that can help identify your order.
Reason for Refund: A clear explanation of why you are requesting a refund, including any relevant details about the product or service.
Proof of Issue: If applicable, any screenshots or documentation that supports your refund request, such as issues with the travel guide content or download problems.
Payment Method Information: Details of the payment method used, including the last four digits of the card or payment service used.
Refund Policy Reference: Familiarize yourself with Spotted by Locals' refund policy to ensure your request adheres to their guidelines.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Spotted by Locals travel guide
At Spotted by Locals, users engage with a platform that provides local insights and tips about various travel destinations through a subscription model. Understanding your rights regarding refunds is essential in managing your subscription effectively. Refund possibilities may arise in certain scenarios related to your subscription status or access to the content offered by Spotted by Locals. Here are specific circumstances that may qualify for refunds:
Subscription Cancellation: If you have recently canceled your subscription and find that you are still being billed for a subsequent period, you may inquire about eligibility for a refund for that period of access.
Access Issues: Should you encounter issues accessing the content for which you have subscribed, this may open a discussion regarding a potential refund for the period in which access was unavailable.
Content Availability: If certain promised content or destination information was not available, users may assess if this impacts their experience enough to qualify for a refund.
Subscription Plan Changes: If you initiated a change to your subscription plan and experienced billing discrepancies or were charged for both plans simultaneously, this may be reviewed for potential refund eligibility.
It’s advisable to keep records of your subscription details and any communications regarding billing or access to streamline any inquiries related to refunds. Understanding these specific situations can help you navigate your experience with Spotted by Locals effectively.
Step-by-Step Process to Request Your Spotted by Locals travel guide Refund Like a Pro
If you purchased through Spotted by Locals website:
Visit the Spotted by Locals website and scroll to the bottom of the page.
Click on Contact Us to access the contact form.
In the subject line, write Refund Request.
In the message, specify that you’d like a refund for your membership.
Mention that the account was unused.
State that you were unaware of the automatic renewal.
Request clarity on any charges that appeared on your bill.
Submit the form and monitor your email for a response.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your subscription to Spotted by Locals and tap it.
Scroll down and select Report a Problem.
Choose a problem from the list, such as Item didn't work as expected.
In the comment, reference that the subscription renewed without notice.
Submit the report and await a confirmation email.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on your profile icon in the top right corner.
Select Payments & subscriptions.
Choose Subscriptions and find Spotted by Locals.
Tap Cancel Subscription to stop further charges.
After cancelling, tap on the subscription again and select Report a Problem.
Choose Request a refund and mention that the subscription was unanticipated.
Submit your request and keep an eye on your email for updates.
If you purchased through Roku:
Go to the Roku home screen and select Streaming Channels.
Scroll down to Your Channels and find Spotted by Locals.
Press the * button on your remote to open the options menu.
Select Manage Subscription.
Choose Cancel Subscription and confirm.
Next, go to Support on the Roku website.
Look for the option to Contact Us or Submit a Support Request.
Explain that you’d like a refund for the subscription, emphasizing it was not used.
Submit and await a reply regarding your refund status.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to Spotted by Locals travel guide for Refund
I am writing to request a refund related to my Spotted by Locals travel guide account. The details of the billing situation are as follows: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation to support my request.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is under review.
You will receive updates once your request is processed, typically within 3-5 business days.
Processing
Your refund is currently being processed by our team.
This usually takes 1-3 business days, and you'll be notified when it is complete.
Refunded
The refund has been completed, and funds have been returned to your original payment method.
You should see the funds reflect in your account within 5-10 business days.
Partially Refunded
A portion of your original amount has been refunded.
Check your account for the refund amount and contact support for any questions.
Canceled
Your refund request has been canceled.
If you believe this is a mistake, please reach out to our support team for assistance.
Completed
The refund process is fully complete, and no further action is needed.
You can enjoy peace of mind knowing that your funds are back in your account.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Spotted by Locals, travelers can explore authentic local experiences through curated city guides. While enjoying the offerings, users occasionally find themselves in situations where they need to request a refund. Here are some realistic scenarios:
Subscription Cancellation: A user decided to cancel their Spotted by Locals subscription before the renewal date but later realized they still wanted access to the travel guides. After reaching out to customer support, they were able to receive a refund for the recent renewal charge and re-subscribed at a later time.
Accidental Double Purchase: An enthusiastic traveler mistakenly purchased the same city's guide twice. Upon notifying customer service about the duplicate purchase, they received a prompt refund for one of the charges, ensuring a seamless experience with their local recommendations.
Content Access Issues: A user encountered problems accessing their purchased digital city guide while traveling. After reporting the issue, Spotted by Locals verified the situation and issued a refund for the guide. The user appreciated the quick resolution and continued to explore other cities' guides.
Subscription Downgrade: A customer decided they no longer needed the premium features of their Spotted by Locals subscription and opted to downgrade to a basic plan. They contacted support to confirm the changes and were refunded the difference between the two plans for that billing cycle.
The Easiest Way to Get a Spotted by Locals travel guide Refund
If you're frustrated trying to get a refund from Spotted by Locals travel guide—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Spotted by Locals can help you stay informed and ensure you receive your money back smoothly. Here’s how to efficiently keep tabs on your refund progress:
Check Your Email: Spotted by Locals sends email notifications regarding your refund status. Look for emails with subject lines that include "Refund Update" to stay current on any changes or confirmations.
Utilize the Account Dashboard: Log into your Spotted by Locals account and navigate to the Order History section. Here, you can find detailed updates about your refund status alongside any past transactions.
Mobile App Notifications: If you’re using the Spotted by Locals mobile app, ensure that your notifications are turned on. The app will provide alerts on your refund status, making it easy to get real-time updates on the go.
Billing Section Insights: Access the Billing Section in your account settings to view specific refund timelines or any pending transactions related to your refund. This section often contains additional details that can clarify when you can expect your funds.
Direct Customer Support: If your refund hasn’t processed within the expected timeframe, don’t hesitate to reach out to Spotted by Locals’ customer support via the contact form. They can provide personalized assistance and updates regarding your refund request.
FAQ
Unfortunately, if you forget to cancel your subscription on time, we are unable to issue a refund for that billing cycle. We recommend reviewing your account settings to keep track of your renewal dates and cancellation options for future reference.
Refund processing times can vary depending on the payment method used. Generally, you can expect the refund to appear on your account within 5 to 10 business days. However, it may take longer for certain banks or payment services to process the transaction.
If you see a charge but do not have an active subscription, please check your email for any account-related communications or subscription confirmations. You can also reach out to Spotted by Locals' customer support team with your details for assistance in resolving the issue.
If you're unable to obtain a refund directly from Spotted by Locals, consider reaching out to their customer service team for further assistance. You can also check if there's an option to escalate your concern within their support system. Reviewing your account details and past communications might help clarify any outstanding issues.
If Spotted by Locals travel guide declines your refund request, you may want to review their refund policy to ensure you've met all requirements. Additionally, consider reaching out to their customer support team again for further clarification or assistance regarding your request. It can also be helpful to check your account details to ensure everything is in order.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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