Many users often overlook billing details until an unexpected charge catches their attention—perhaps a subscription renewal that was missed. This guide is designed to clarify how SQ *COMB & COLLAR refunds work, who qualifies for them, and the straightforward steps to request your money back efficiently. Whether you're seeking clarification or assistance, we're here to help you navigate the process with ease.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Locate the confirmation email received after your purchase, which contains important details about your transaction.
Order Number: Note down your unique order number found in the confirmation email or account history.
Payment Method Details: Have the information regarding the payment method used, such as the last four digits of your credit/debit card or PayPal account.
Product Condition Photographs: If applicable, take clear photos of the product showing its condition to support your refund request.
Reason for Refund: Prepare a concise explanation for requesting the refund, as it may need to be included in your application.
Account Information: If logged into your account, ensure that your username or registered email address is ready for any verification required.
Return Shipping Label: If the product requires returning, check if you need to prepare a shipping label or if one will be provided by SQ *COMB & COLLAR.
Timeframe Compliance: Be aware of the refund request timeframe outlined in the user policy to ensure you are within the limits.
Additional Documentation: Gather any other relevant documents that may be requested, such as previous communication regarding the order.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
2-4 working days
Google Pay
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from SQ *COMB & COLLAR
At SQ *COMB & COLLAR, we prioritize customer satisfaction and aim to provide clear guidelines regarding eligibility for refunds. Our products are specifically designed for pet owners seeking quality grooming tools and accessories. Refund eligibility is determined by various factors related to the type of product ordered and specific circumstances surrounding the purchase.
Refund eligibility may apply in the following situations:
Defective Products: If an item you received is defective or damaged upon arrival, you may qualify for a refund. Please ensure that you report the issue within the specified return period outlined in our policy.
Incorrect Items Received: In the event that you receive an item that differs from what you ordered, documentation may support your eligibility for a refund. We recommend checking your order confirmation against the received items.
Product Not as Described: If the item does not match the description provided on our website, you might be eligible for a refund after verifying the discrepancies with our customer service team.
Return Period Compliance: Refund requests must generally adhere to our return period. Please verify the time frame within which you must submit a request after receiving your order.
Return Shipping: In cases where the return is necessary due to an error on our part (e.g., defective or incorrect items), we cover return shipping costs. Be sure to check our guidelines related to shipping charges.
For more detailed information on the specific circumstances relevant to your account or to inquire about a potential refund, please refer to our customer service or return policy sections on the SQ *COMB & COLLAR website.
Step-by-Step Process to Request Your SQ *COMB & COLLAR Refund Like a Pro
If you purchased through SQ *COMB & COLLAR.com:
Visit the SQ *COMB & COLLAR website and log into your account.
Navigate to the Account Settings section.
Click on Billing Information.
Locate the Transaction History option.
Find the charge you want a refund for and select Request Refund.
In the message, mention that you were unaware of the subscription renewal date.
Submit your request and wait for a confirmation email regarding your refund.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find SQ *COMB & COLLAR and tap on it.
Scroll down and select Report a Problem.
Choose the option for Request Refund.
In your description, mention that the service was not used after the payment was processed.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines) on the top left.
Select Account and then Purchase history.
Locate the SQ *COMB & COLLAR charge.
Tap on it and select Refund.
In the comments section, state that you did not authorize the renewal.
If you purchased through Roku:
Navigate to your Roku home screen.
Select Settings.
Go to Account and then select Manage subscriptions.
Find SQ *COMB & COLLAR in the list and select it.
Choose Unsubscribe to end the subscription.
Visit the Roku website and log in to your account.
Locate Contact Support and fill out a request for refund.
In your message, indicate that you were not aware of the automatic renewal.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Regarding my account, I would like to request a refund for the amount of [Amount] due to [describe reason].
If applicable, I have attached relevant documentation to support my request.
I kindly request confirmation of this refund within 3-5 business days.
Thank you for your assistance.
Sincerely, [Your Name]
Phone: [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received and is under review.
Your refund request is being processed. Please allow up to 5 business days for updates.
Processing
The refund is currently being processed by our team.
Your refund is on its way! Please allow 3-7 business days for it to reflect in your account.
Refunded
The refund has been successfully issued.
The funds have been returned to your original payment method. Check your account for confirmation.
Partially Refunded
A portion of your refund request has been approved.
You will receive a partial refund. Check your account for the amount refunded.
Completed
The refund process is fully completed.
Your current refund status is complete. No further action is required.
Canceled
The refund request has been canceled.
Unfortunately, your refund request has been canceled. Please contact support for further details.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At SQ *COMB & COLLAR, users may occasionally encounter situations that lead them to request a refund. Here are some realistic scenarios where customers successfully claimed refunds due to specific circumstances:
Subscription Cancellation Confusion: A customer decided to cancel their monthly grooming subscription after realizing they had chosen a plan that didn't match their pet's needs. After reaching out to customer service to clarify the cancellation process, they successfully received a refund for the unused portion of their subscription.
Order Shipping Delay: A user ordered a custom collar for an upcoming pet event but encountered a shipping delay that would prevent it from arriving on time. Once they contacted SQ *COMB & COLLAR to explain the situation, they were granted a refund for the expedited shipping fee they had paid.
Product Satisfaction Assurance: A customer purchased a grooming tool that didn’t meet their expectations due to compatibility issues with their pet. They contacted support to inquire about return options and were offered a full refund after providing feedback on the product’s suitability.
Gift Card Error: A user mistakenly purchased a gift card for a wrong email address. After reaching out to customer service for assistance, they successfully requested a refund, allowing them to make a new purchase for the intended recipient.
The Easiest Way to Get a SQ *COMB & COLLAR Refund
If you're frustrated trying to get a refund from SQ *COMB & COLLAR—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with SQ *COMB & COLLAR is a straightforward process. To ensure you stay updated on your refund progress, consider the following tips specific to our system:
Check Your Email: SQ *COMB & COLLAR sends refund status updates directly to your registered email. Look for notifications that outline the status of your refund.
Use the Mobile App: If you have our mobile app, you can easily track your refund status. Navigate to the 'Orders' section to see real-time updates on your refund progress.
Visit Your Account Dashboard: Log into your account on our website and go to the 'Order History' section. Here, you can find detailed information about your recent transactions and the status of any refunds.
Review the Billing Section: In your account settings, the 'Billing' section provides insights into any pending refunds and the timeline for processing.
Refund Progress Information: We provide notifications when your refund is processed, along with an estimated completion date. Look for these updates to stay informed.
Customer Support: If you have additional questions or cannot locate your refund status, our Customer Support team is available to assist you. Reach out through our dedicated support page for personalized help.
FAQ
If you forget to cancel your subscription on time, we may not be able to issue a refund for the most recent charge based on our refund policy. However, we encourage you to reach out to our customer service team, who will be happy to review your situation and provide guidance.
Refunds typically take 3 to 5 business days to process once initiated. However, the exact time for the funds to appear in your account may vary depending on your bank's processing times. If you have further questions about your refund status, please feel free to reach out to our customer service team.
If you see a charge but don’t have an active subscription, please first check your email for any notifications regarding your account status or past transactions. If you still have questions or need further assistance, reach out to our customer support team with your details, and they will help clarify the situation.
If you are unable to obtain a refund directly from SQ *COMB & COLLAR, you might consider reaching out to their customer service team again for further assistance. Additionally, you could explore escalating your request within their support system to ensure it is reviewed by a supervisor. Reviewing your account details and previous communications may also provide insights into the process.
If SQ *COMB & COLLAR is unable to issue a refund, we recommend reviewing the company's refund policy to understand your options. You may also consider reaching out to customer support again for further clarification or assistance. Additionally, check your account details to ensure all information is accurate and any refund processes are followed properly.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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