How to Get a SQ *SKAW, LLC Refund

• Order Confirmation Email - Have the confirmation email for your purchase from southernketamine.com ready, as it contains vital transaction details.
• Transaction ID - Locate your unique transaction ID provided upon purchase; this is essential for tracing your order.
• Account Information - Make sure to have your account username and any relevant login credentials available for verification.
• Proof of Service - Gather any documentation showing the services received, such as appointment confirmations or treatment notes, to substantiate your claim.
• Refund Policy Reference - Review and have a copy of SQ *SKAW, LLC's refund policy to ensure your request aligns with their guidelines.
• Written Explanation - Prepare a clear, concise explanation of why you are seeking a refund, which can assist in the review process.
• Date of Service - Note the date when you received services, as this may be required for processing your request.
• Contact Information - Ensure you have your current phone number and email address to facilitate communication regarding your refund request.

*Working days are Monday to Friday, and don't include public holidays.

At SQ *SKAW, LLC, also known as Southern Ketamine, we prioritize the satisfaction and well-being of our clients. Our services primarily focus on mental health treatments, particularly ketamine infusions for conditions such as depression and anxiety. Given the personal nature of our services, we understand that certain circumstances may lead to inquiries about refunds. Below are specific scenarios under which you may qualify for a refund.

• Service Cancellations: If you need to cancel an appointment and do so within the designated cancellation period outlined in our policy, you may be eligible for a refund or credit towards a future service.
• Prepaid Packages: Clients who purchase a package of treatments may have the option for a refund if specific conditions are met, such as experiencing a medical issue that prevents further sessions, provided the request is made in accordance with our policies.
• Scheduling Conflicts: If an appointment is canceled by our team due to unforeseen circumstances and rescheduling does not work for your availability, you may be eligible for a refund for that session.
• Medical Disqualifications: In the unlikely event that a medical assessment determines that you are not a suitable candidate for our services post-payment, you may qualify for a refund.
• Missed Appointments: Generally, missed appointments may not qualify for refunds; however, if you believe you have a special circumstance, we encourage you to reach out to our client services for clarification.

Please consult our full policy documentation on the SQ *SKAW, LLC website or contact our client service team to discuss your specific situation and confirm eligibility for any potential refunds.

At SQ *SKAW, LLC, we strive to ensure our clients receive the best experience possible with our ketamine therapy services. There are times when clients may need to request a refund due to unique situations. Below are some realistic user scenarios where refunds were successfully claimed.

• A Cancellation Before a Scheduled Appointment: A client had to cancel their appointment for a personal emergency and reached out to SQ *SKAW, LLC to inquire about their refund policy. After confirming the cancellation was made within the allowable timeframe, they were issued a refund for their deposit with no issues.
• Change in Treatment Plan: A client initially scheduled for a specific treatment decided they needed to adjust their plan after discussing options with their healthcare provider. After contacting customer service to explain the situation, they received a full refund for the treatment session that was no longer needed.
• Billing Error on a Subscription Service: A subscriber noticed an unexpected charge on their account for a session they did not attend. Upon reviewing the situation with customer support, it was determined that the charge was in error, and a prompt refund was processed back to their account.
• Scheduling Conflicts: A new client discovered a conflict with their scheduled treatment after mistakenly booking a session during an important event. After reaching out to the team to amend their schedule, they were able to secure a refund for their initial booking, allowing them to reschedule without financial loss.

Tracking your refund status at SQ *SKAW, LLC is straightforward and allows you to stay informed every step of the way. Here’s how you can efficiently monitor your refund process:

• Email Notifications: Keep an eye on your email inbox for updates from SQ *SKAW, LLC. You will receive notifications regarding the status of your refund. Look for subject lines that include "Refund Update" to quickly locate these messages.
• In-App Notifications: If you use our mobile app, ensure that notifications are enabled. This will provide you with real-time updates on your refund status directly within the app.
• Account Dashboard: Log in to your account on our website and navigate to the “Order History” section. Here you can view the status of your refund, including any approval or processing stages.
• Billing Section: In the “Billing” section of your account settings, you can find detailed information about your transactions. This includes a breakdown of any refunds issued and their current status.
• Specific Refund Progress Information: SQ *SKAW, LLC provides detailed updates throughout the refund process. You can expect to see timestamps for when the refund was requested, approved, and when the funds are expected to reach your account.
• Customer Support: If you have questions about your refund status, don’t hesitate to contact our customer support team through the “Help” section of the website. They can provide specific updates and answer any queries you may have.