Billing can often be an oversight until an unexpected charge arises—perhaps due to an automatic subscription renewal. This guide is designed to clarify how SQ Manual Therapy refunds operate, identify who qualifies for them, and outline the straightforward steps needed to request a refund efficiently. Our aim is to ensure you have all the information you need for a smooth refund experience.
What You Should Prepare Before Applying For Refund
Appointment Details: Gather the specific date and time of your session at SQ Manual Therapy.
Transaction ID: Locate the transaction ID from your payment confirmation email for verification.
Service Receipt: Have the receipt or invoice from your session handy, which includes service details.
Account Information: Prepare your account details or the email address linked to your SQ Manual Therapy account for easy lookup.
Reason for Refund: Clearly articulate your reason for requesting a refund, as this may be required for processing.
Documentation: If applicable, include any medical notes or recommendations that support your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-2 working days
Bank Transfer
5-7 working days
HSA/FSA
3-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from SQ Manual Therapy
At SQ Manual Therapy, we strive to provide the best possible care and services to our clients. Understanding your eligibility for refunds is important for managing your account effectively. The following outlines specific situations related to our services where you may qualify for a refund or billing clarification.
Cancellation of Appointments: If you have canceled a scheduled appointment within the designated timeframe as outlined in our cancellation policy, you may be eligible for a refund of any pre-paid service fees.
Service Quality Concerns: If you feel that the service provided did not meet the standard as described in our offerings, you might be able to request a review for a potential refund.
Scheduling Conflicts: In the event of unforeseen scheduling conflicts or emergencies preventing you from attending a session, notifying us promptly could qualify you for a refund or rescheduling of your session.
Package Expiration: Should you have purchased a package that remains unused past its expiration date due to specific mitigating circumstances, you may inquire about the possibility of a refund or extension.
Member Benefits: If you believe there was a misunderstanding regarding your membership benefits that impacted the services received, this may warrant discussion for possible adjustments or credits.
If you find yourself in one of these situations, we encourage you to reach out to our customer service for further assistance in navigating your eligibility for a refund or any needed adjustments to your account.
Step-by-Step Process to Request Your SQ Manual Therapy Refund Like a Pro
If you purchased through SQ Manual Therapy's website:
Navigate to the "Account" section, typically found in the upper right corner.
Select "Billing History" or "Manage Subscription" from the dropdown menu.
Locate the subscription or bill you wish to request a refund for.
Click on "Request Refund" next to the relevant transaction.
In the refund request form, mention that the subscription renewed without prior notification or that you did not intend to continue the service.
Hit "Submit" to send your refund request.
Check your email for confirmation and response from customer support regarding your refund status.
If you purchased through Apple:
Open the "Settings" app on your device.
Tap your name at the top to access your Apple ID settings.
Select "Subscriptions."
Find and tap on the SQ Manual Therapy subscription you wish to cancel or request a refund for.
Tap "Report a Problem" on the subscription page.
Choose "I want to request a refund" from the options.
Emphasize that the service was unused or that the subscription auto-renewed unexpectedly in the problem description.
Submit your request and await confirmation from Apple regarding your refund.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the upper right corner.
Select "Payments & subscriptions."
Tap "Subscriptions" and find the SQ Manual Therapy subscription.
Select "Cancel Subscription."
After cancellation, go back to "Payments & subscriptions" and tap "Order History."
Locate the transaction for the subscription and tap on it.
Click on "Request a refund" and describe your reason.
Mention that you were unaware of the renewal or that the subscription was not used for a better chance of approval.
Submit your request and monitor your email for feedback from Google.
If you purchased through Roku:
Log into your Roku account on the Roku website.
Navigate to "Manage Account."
Click on "Subscriptions" to find your active services.
Find SQ Manual Therapy’s subscription in the list.
Click on "Cancel Subscription" to stop future charges.
Immediately after cancellation, navigate back to the account menu and choose "Contact Us."
Select the option to request a refund for the canceled subscription.
Explain that the subscription was canceled but you’re seeking a refund for any recent charges, noting any lack of notification regarding renewal.
Submit your request and be alert for a communication from Roku about your refund.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation regarding my account. The details are as follows: [describe reason].
I would like to request a refund in the amount of [Amount].
Please find attached documentation that supports my request (if applicable).
I kindly ask for a confirmation regarding this matter within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received but not yet reviewed.
Your refund is being processed. Please allow up to 3 business days for us to evaluate it.
Processing
The refund is currently being processed after approval.
Your funds are on their way back to you. This usually takes 3-5 business days.
Refunded
The refund has been successfully completed.
You should see the amount reflected in your account shortly, typically within 1-3 business days.
Partially Refunded
Only a portion of your original payment has been refunded.
Check your account to see the specific amount refunded and the reason for the partial refund.
Completed
The refund process has been fully completed, and no further action is required.
Your refund is finalized. Thank you for your understanding!
Canceled
The refund request was canceled and will not be processed.
If you believe this is an error, please contact us to discuss further.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Claiming a refund from SQ Manual Therapy can often arise from various user interactions and experiences. Below are realistic scenarios reflecting how clients successfully navigated their refund requests:
A client scheduled a series of manual therapy sessions but experienced unexpected personal circumstances that prevented them from attending. After reaching out to the support team with documentation of their situation, the client received a full refund for the unused sessions, demonstrating the flexibility of SQ Manual Therapy's cancellation policy.
An individual purchased a package of therapy sessions but mistakenly booked an appointment on a date they couldn't attend. They contacted customer service to discuss their options and successfully arranged for a refund for that specific session, allowing them to reschedule without any extra fees.
A long-term subscriber to SQ Manual Therapy noticed that due to a scheduling conflict, they could not utilize their subscription for the month. Upon contacting customer support to inquire about their options, they received a prorated refund for the unused sessions, showcasing the merchant's commitment to customer satisfaction.
A new client signed up for a package but realized shortly after that the therapies were not suitable for their needs. After a brief conversation with the team about their health objectives, they were able to obtain a refund within the specified period, highlighting SQ Manual Therapy's understanding and responsiveness to client feedback.
The Easiest Way to Get a SQ Manual Therapy Refund
If you're frustrated trying to get a refund from SQ Manual Therapy—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with SQ Manual Therapy is straightforward if you know where to look. Here are some specific tips to help you keep tabs on your refund progress:
Email Notifications: Keep an eye on your email for updates from SQ Manual Therapy. You will receive notifications when your refund is processed and any changes in status.
Account Dashboard: Log in to your account on the SQ Manual Therapy website. Navigate to the Billing Section of your account dashboard, where you can find detailed information about your refund status.
Order History: In your Order History section, locate the specific transaction related to your refund. This area will provide you with the latest updates and status changes in real-time.
Mobile App Updates: If you use the SQ Manual Therapy mobile app, make sure to check for in-app notifications regarding your refund. The app often sends alerts directly to your mobile device.
Refund Progress Indicators: SQ Manual Therapy provides detailed progress indicators for your refund requests. Look for messages such as "Refund Pending," "Refund Processed," or "Refund Complete" to understand where your refund stands.
FAQ
Refunds for missed cancellations at SQ Manual Therapy are generally not provided, as we uphold a strict cancellation policy to ensure fair scheduling for all clients. However, we encourage you to reach out to our team directly, as they may assist you in addressing your specific situation or offer alternative solutions.
Refunds from SQ Manual Therapy typically take 5 to 7 business days to process, depending on your bank or credit card issuer. Once the refund is initiated, you should see the amount reflected in your account within that timeframe. If you have any concerns, feel free to reach out for assistance.
If you see a charge but don’t have an active subscription, please check your account for any previous subscriptions that may still be active. If you require further assistance, we recommend contacting our customer support team directly through our website, and they will help you clarify any charges.
If you are unable to obtain a refund directly from SQ Manual Therapy, consider contacting their customer service team again for further assistance. You may also review your account details for any relevant information and explore options for escalating your inquiry within their support system to find a resolution.
If SQ Manual Therapy declines to issue a refund, you can start by reviewing their refund policy to ensure you understand the terms. It may also be helpful to reach out to their support team again for clarification or to inquire about any specific issues. Additionally, double-check your account details to confirm the status of your payment and any applicable conditions that might affect the refund process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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