Many users often overlook billing details until an unexpected charge catches them off guard, perhaps due to automatic renewals. If you find yourself in this situation, this guide is designed to help you navigate the refund process with Sri Lanka Telecom PLC (payhere.lk). Here, you’ll discover who qualifies for a refund and the straightforward steps to request your money back promptly. We aim to make this experience as smooth and hassle-free as possible.
What You Should Prepare Before Applying For Refund
Account Number: Your Sri Lanka Telecom PLC account number must be provided for identification.
Transaction ID: Include the transaction ID for the specific payment you are requesting a refund for.
Service Type: Specify the type of service (e.g., broadband, mobile, IPTV) related to the refund request.
Proof of Payment: Have your payment receipt or invoice ready, showing transaction details.
Cancellation Policy Reference: Familiarize yourself with the refund and cancellation policy applicable to the specific service.
Written Request: Prepare a written refund request stating the reason for the refund.
Contact Information: Ensure your current contact details are included in case they need to reach you.
Any Previous Correspondence: Keep records of any previous communication regarding the issue related to your service.
Identification: Be prepared to provide a government-issued ID for verification if required.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
Bank Transfer
3-5 working days
e-Wallet (e.g., Dialog eZ Cash)
1-3 working days
Mobile Payments (e.g., Airtel Money)
1-3 working days
Cash Payments
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Sri Lanka Telecom PLC
As a valuable customer of Sri Lanka Telecom PLC, understanding your rights regarding services and potential refunds is essential. Sri Lanka Telecom PLC offers a variety of communication services, including broadband, mobile, and fixed-line telephony, and each service has specific billing structures and conditions that might influence refund eligibility.
Refund eligibility may arise from various circumstances related to your account management or subscription status. Below are situations that might qualify for refunds:
Service Disruption: If you experienced a prolonged service disruption due to technical issues that significantly affected your usage, you may qualify for a partial refund for the affected billing period.
Billing Adjustments: In instances where billing discrepancies are identified, such as an overcharge for services not utilized, adjustments may be made, and you might be eligible for a refund.
Plan Upgrades/Downgrades: If you upgrade or downgrade your service plan, the changes may take effect at the start of the next billing cycle. Depending on usage and timing, adjustments might be considered for the current billing cycle, potentially qualifying for a refund.
Prepaid Services: In scenarios where prepaid balance for services is not utilized within the stipulated period, and depending on Sri Lanka Telecom PLC's terms for refunding unused balances, you may be able to request a refund.
Account Closure: If you terminate your account, any remaining credits or unused service fees may be eligible for a refund, contingent on the policies regarding account closures.
For a thorough understanding of your situation and possible refunds, it is recommended to review Sri Lanka Telecom PLC's specific policies or reach out to their customer service for clarification tailored to your account circumstances.
Step-by-Step Process to Request Your Sri Lanka Telecom PLC Refund Like a Pro
If you purchased through payhere.lk:
Visit the payhere.lk website and log into your account.
Navigate to the “Transaction History” section in your dashboard.
Locate the subscription or membership payment that you wish to refund.
Click on the specific transaction to view details.
Select the “Request Refund” option, if available.
In the refund request form, specify the reason for the refund:
State that the subscription renewed without prior notice.
Mention any issues with bill discrepancies or services not utilized.
Submit the request and keep an eye on your email for confirmation or further instructions.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Choose Subscriptions from the options available.
Select the subscription related to Sri Lanka Telecom PLC.
Scroll down and tap on Report a Problem.
Choose the appropriate issue regarding the refund.
Clarify that the subscription renewed without prior notification.
Submit your request for the refund.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on the Menu (three horizontal lines) in the upper-left corner.
Select Subscriptions.
Find the Sri Lanka Telecom PLC subscription you wish to refund.
Tap on Manage and then Cancel Subscription (if cancellation is needed).
After cancellation, go back to the Menu.
Tap on Account then Purchase History.
Locate the subscription payment and select it.
Tap on Request a Refund and outline your reason:
Indicate that the service was not used.
Point out that the renewal was unexpected.
Submit your refund request.
If you purchased through Roku:
Access your Roku account by visiting the Roku website.
Sign in to your account and navigate to Manage Account.
Go to Billing and select Purchasing History.
Find the charge related to the Sri Lanka Telecom PLC service you want refunded.
Click on the charge and choose Report a Problem.
Explain your situation in the message:
Emphasize that the service was not utilized.
Mention that the renewal occurred without advance notification.
Submit your request for review and wait for a response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund for the amount of [Amount].
Attached to this email are relevant documents for your review.
Please confirm receipt of this request and the status of my refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but is awaiting approval.
Your refund is under review, and it may take up to 3 business days to process.
Processing
The refund is being processed by our system.
Your refund is in progress and should be completed within 5 business days.
Refunded
The refund has been successfully processed.
The amount has been credited back to your payment method.
Partially Refunded
A portion of your original payment has been refunded.
You will receive a credit for the specified amount back to your account.
Completed
The refund process is fully complete.
You can confirm that the refund is processed and funds are available.
Canceled
The refund request has been canceled.
The refund will not be processed, and the payment remains unchanged.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Here are some realistic user scenarios illustrating how customers of Sri Lanka Telecom PLC have successfully claimed refunds under specific circumstances:
Service Downtime: A customer experienced extended service interruptions due to maintenance work announced by Sri Lanka Telecom PLC. After contacting customer support to report the issue, they were provided with a refund for the days their service was unavailable, ensuring they were compensated fairly for their disrupted connectivity.
Plan Change Miscommunication: A customer made a request to downgrade their internet plan within the designated period but found themselves billed for the higher plan. Upon reaching out for clarification, they were promptly assisted in adjusting their account, resulting in a refund for the overcharged amount as well as a smooth transition to the desired plan.
Accidental Overpayment: A customer mistakenly paid their monthly bill twice due to confusion with the payment system. After contacting Sri Lanka Telecom PLC to clarify their account status, the customer received a refund for the extra payment, highlighting the importance of effective communication in resolving billing queries.
Wrong Service Activation: A user intended to activate a family mobile plan but accidentally subscribed to an individual plan instead. After contacting customer support, they explained the situation and were assisted in correcting their subscription, leading to a refund for the plan that was not needed.
The Easiest Way to Get a Sri Lanka Telecom PLC Refund
If you're frustrated trying to get a refund from Sri Lanka Telecom PLC—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Sri Lanka Telecom PLC (payhere.lk) is a straightforward process. By following the steps mentioned below, you can efficiently keep tabs on your refund progress.
Email Notifications: After initiating a refund, you will receive an email confirmation. This email will contain vital information about your refund request, including the estimated time for processing. Be sure to check your inbox and spam folder for updates.
Account Dashboard: Log in to your Sri Lanka Telecom PLC account on the official website. Navigate to the Billing Section where you can view your order history and current refund status. This area provides a detailed breakdown of your transactions including any active refunds.
Mobile App Notifications: If you're using the Sri Lanka Telecom mobile app, make sure notifications are enabled. You will receive updates directly through the app, alerting you when your refund status changes.
Order History Insights: In your account, under Order History, you can access specific details about each transaction, including refund requests. Here, you'll find the status labeled as 'Pending', 'Processed', or 'Completed', giving you a clear view of where your refund stands.
Customer Support: If you need further assistance, contact Sri Lanka Telecom customer service through their help center. They can provide real-time updates on your refund status and any additional information that may not be reflected in your account.
FAQ
Refunds for subscriptions or services from Sri Lanka Telecom PLC may be limited if the cancellation request is not made within the specified timeframe. It's essential to review the terms of service for details on their refund policy. For assistance, contacting customer support directly can provide clarification and guidance regarding your specific situation.
Refund processing times can vary, but typically, you can expect to see the funds returned to your account within 5 to 10 business days. The duration may depend on your bank or financial institution's processing policies. For the most accurate timeline, it's recommended to reach out directly to your bank.
If you see a charge but do not have an active subscription, please first verify your account details to ensure there are no active services linked. If you still believe the charge is incorrect, contact Sri Lanka Telecom PLC's customer support for further assistance, providing them with the charge details for review.
If you are unable to obtain a refund directly from Sri Lanka Telecom PLC, consider reaching out to their customer service team once more to clarify your situation. You may also explore escalating the issue within their support system to ensure it is addressed effectively. Additionally, reviewing your account details and any relevant transaction history can help provide context when seeking further assistance.
If Sri Lanka Telecom PLC refuses to issue a refund, you can start by reviewing their refund policy to better understand the eligibility criteria. Additionally, consider reaching out to their customer support again for further clarification or to provide additional details regarding your case. It's also a good idea to double-check your account details and transaction information to ensure everything is accurately represented.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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