How to Get a StackHawk Refund

• Account Information: Your StackHawk account email and username to verify your identity.
• Transaction ID: The specific transaction ID related to the payment for which you are requesting a refund.
• Billing History: A screenshot or export of your billing history showing the date and amount of the transaction.
• Reason for Refund: A clear and detailed explanation of the reason you are requesting a refund, including any relevant issues encountered with the service.
• Timeframe of Service: Documentation indicating the period of service you are disputing, including start and end dates.
• Communication Logs: Any email correspondence with StackHawk support related to your billing or issues that justifies your request for a refund.
• Service Agreement/Terms: Copy of the service agreement you accepted at the time of subscription, if applicable, to understand the refund policy.
• Payment Method: Details of the original payment method used for the transaction (e.g., credit card number, PayPal information) for processing the refund.

At StackHawk, users have specific rights concerning their subscription and billing experiences. Understanding your eligibility for a refund is important, particularly in relation to the services StackHawk provides, such as application security testing and monitoring. Refund eligibility largely depends on your subscription management and how you utilize the service.

The following circumstances may qualify users for a refund:

• Service Downtime: If there is an extended period of downtime affecting your ability to use StackHawk's services, you may be eligible for a prorated refund for that billing period.
• Account Inactivity: If your account is inactive, and you have been billed for a service you did not utilize, you might qualify for a refund. This applies to situations where a user has not activated their subscription benefits.
• Billed in Error: If your monthly billing does not align with your chosen subscription plan or the services included, adjustments may be eligible, which could involve a refund for discrepancies.
• Delayed Activation: If your account activation was delayed beyond the expected timeframe, and you were billed during this delay, you could consider inquiring about a potential refund for that period.
• Service Level Agreement Violations: In cases where the service does not meet the agreed-upon terms outlined in the service level agreements, you may have options available to discuss refunds.

These situations are evaluated based on your specific account management circumstances. For personalized assistance, it is recommended to reach out through StackHawk's customer support channels for clarification on your eligibility for any potential refunds.

StackHawk provides automated application security testing for businesses, and users occasionally encounter specific scenarios where refunds are relevant. Here are some realistic situations in which users successfully claimed refunds:

• Monthly Subscription Cancellation: A user decided to cancel their monthly subscription after realizing they had completed their necessary testing for the quarter. After submitting a cancellation request, they received confirmation but were inadvertently billed for the next month. Upon reaching out for clarification, StackHawk facilitated a prompt refund for the next billing cycle.
• Upgrade to a Higher Tier: A team initially subscribed to StackHawk's basic plan found that they needed advanced features for an upcoming project. After upgrading their plan, they realized that these features were not necessary for their project. They contacted StackHawk support within the billing period and received a quick refund for the difference in pricing after downgrading back to the original plan.
• Account Management Error: A user made an error while adding a new team member to their StackHawk account, resulting in an accidental purchase of an additional license. After noticing the mistake in their account summary, they requested assistance. StackHawk promptly addressed the situation and issued a refund for the mistakenly purchased license after adjusting the account according to their original team size.
• Trial Period Transition: A user transitioned from a trial period to a paid plan but later found that they did not require a paid subscription. They quickly contacted StackHawk before the first billing occurred, explaining their situation. The support team efficiently assisted in reversing the trial conversion, and the user received a full refund for any pending charges before their transition was finalized.

Tracking your refund status with StackHawk is straightforward and designed to keep you informed every step of the way. Here are some efficient methods to stay updated on your refund progress:

• Email Notifications: Ensure your email preferences are set to receive updates regarding your refunds. StackHawk sends proactive emails that outline each stage of the refund process, from initiation to completion. Look for subject lines containing "Refund Update" for the latest information.
• In-App Notifications: Keep an eye on your StackHawk dashboard. You will receive in-app notifications regarding your refund status. These alerts are typically displayed prominently for your convenience.
• Account Dashboard: Log into your StackHawk account and navigate to the Billing section. Here, you can monitor the status of all refund requests, allowing you to track their progress in real-time.
• Order History: Within your account settings, the Order History tab provides a comprehensive overview of all transactions, including any refunds. Click on specific orders to gain detailed insights into their refund status.
• Detailed Progress Updates: Each refund update includes specific details about where your refund is in the processing queue, expected timelines for completion, and any actions you might need to take.
• Mobile App Alerts: If you use the StackHawk mobile app, enable push notifications to receive instant updates about your refunds directly on your device, ensuring you never miss crucial information.