How to Get a STARRY Refund

• Order Confirmation Email: Locate the email confirmation you received after your purchase, as it contains essential information about your order.
• Transaction ID: Have your unique transaction ID ready, which is crucial for processing your refund request.
• Account Information: Ensure you are logged into your STARRY account, as you'll need to provide your account details.
• Reason for Refund: Clearly articulate the reason for your refund request, whether it’s due to product defects, dissatisfaction, or delivery issues.
• Photos of Product: If applicable, take clear photos of the product that supports your reason for a refund, especially if it’s damaged or defective.
• Payment Method Details: Have the payment method you used (credit card, PayPal, etc.) at hand, as you may need to confirm it for the refund process.
• Return Shipping Information: If you need to return a product, familiarize yourself with STARRY's return shipping policy and prepare to print any necessary labels.
• Previous Correspondence: Keep any previous emails or chat logs with STARRY regarding your order, as they may help expedite the process.

*Working days are Monday to Friday, and don't include public holidays.

At STARRY, we strive to offer a seamless experience for our users by providing high-quality products tailored to your needs. In terms of eligibility for refunds, there are specific circumstances that may apply based on our offerings and user interactions.

• Product Defects: If you receive a product from STARRY that is defective or damaged upon arrival, you may qualify for a refund. To initiate this process, please ensure that you follow the provided return instructions within the specified timeframe.
• Product Satisfaction: In the event that the product does not meet your expectations or is not as described, you might be eligible for a refund by providing feedback within our satisfaction guarantee period.
• Subscription Services: If you are a subscriber to STARRY's services and experience interruptions or inconsistencies in service delivery, you could inquire about a refund for the period of service affected, given that you fulfill the necessary criteria outlined in our terms and conditions.
• Account Issues: Situations such as unforeseen billing discrepancies related to your account may lead to inquiries about refunds. It is essential to communicate these concerns directly through our support channels for proper resolution.
• Return Policy Adherence: For items that are eligible for return, ensuring that you adhere to our stipulated return policy, including timelines and conditions, could render you eligible for a refund.

We encourage all users to familiarize themselves with our policies for a clearer understanding of the circumstances under which refunds may apply. For any questions or clarifications, our customer support team is available to assist you through the process.

At STARRY, customers may find themselves in situations where a refund is necessary due to various circumstances related to their subscription services. Here are some realistic scenarios where users successfully claimed refunds:

• Subscription Plan Change: A user decided to upgrade their STARRY subscription to a higher tier during a promotional period but later realized that the features offered by the new plan didn’t align with their needs. After reaching out to customer support within the promotional window, they successfully received a refund for the price difference, allowing them to revert to their original plan.
• Billing Adjustment Request: After signing up for STARRY's annual subscription, a customer noticed several months in that they had been charged for the following year prematurely. They contacted support for clarification and, once verified, they were granted a pro-rata refund for the overlapping months, ensuring they only paid for the period they actually used.
• Service Interruption Compensation: During a planned maintenance, a user experienced unexpected outages affecting their service access. Upon contacting STARRY, they expressed concern about the disruption. The support team promptly addressed the issue and issued a refund for a portion of that month’s subscription as a goodwill gesture for the inconvenience.
• Seasonal Subscription Review: A customer who signed up for STARRY's seasonal offering realized that they would be away during a significant portion of their subscription period. After reviewing their account, they reached out to request a temporary suspension of their subscription. STARRY facilitated the request and issued a refund for the duration they would be away, making it easier for the customer to manage their subscriptions.

If you've recently initiated a refund with STARRY, tracking its status is quick and easy. Here’s how to efficiently keep tabs on your refund progress:

• Check Your Email Notifications: STARRY sends automatic email updates about your refund process. Look for emails with the subject line containing "Refund Update" to stay informed about each stage of your refund.
• Utilize the STARRY App: If you have the STARRY mobile app, you can easily track your refund status directly within it. Navigate to the "Orders" section to see all your purchase and refund updates.
• Visit Your Account Dashboard: Log into your STARRY account and go to the "Account Settings". Here, you can view detailed information about your order history, including the status of any refunds. Look for updates marked next to the relevant order.
• Review the Billing Section: In the "Billing" section of your account, you will find information on any transactions, including pending refunds. It provides transparency on processing times and expected completion dates.
• Be Aware of Processing Times: STARRY typically outlines expected processing times for refunds in the confirmation email received upon initiating the refund. Make sure to check this information to set your expectations.