Many users often overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is here to clarify how refunds work at Stars and Strikes, detailing who is eligible and providing clear steps to request your money back efficiently. Our aim is to help you navigate the process with ease, ensuring you have all the information you need to handle your transaction concerns confidently.
What You Should Prepare Before Applying For Refund
Order Confirmation Number: Have your order confirmation number handy as it is essential for tracking your purchase.
Date of Purchase: Know the specific date when you made your transaction to facilitate the refund process.
Transaction ID: Retrieve your transaction ID, which can usually be found on your receipt or confirmation email.
Proof of Payment: Ensure you have a copy of your payment method statement showing the charge from Stars and Strikes.
Reason for Refund: Clearly outline your reason for seeking a refund, whether it's related to a booking cancellation or service dissatisfaction.
Email Correspondence: Gather any relevant email communication with Stars and Strikes concerning your order or refund request.
Account Information: If applicable, have your account login details ready for verification purposes.
Reservations Details: If you are requesting a refund related to a bowling lane reservation or an event booking, include specifics about the reservation (date, time, number of people).
Promotional Code Used: If a discount code was applied, note it down as it may affect the refund amount.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Cash
Immediate
Online Payment (PayPal)
1-3 working days
Gift Cards
Not refundable
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Stars and Strikes
At Stars and Strikes, users engage with a variety of recreational services, including bowling, arcade games, laser tag, and event hosting. Given the nature of these services, eligibility for refunds may depend on specific scenarios related to bookings, cancellations, or event changes. Understanding your rights and the circumstances under which you may qualify for a refund can enhance your experience.
Event Cancellations: If an event is canceled by Stars and Strikes, users may be eligible for a refund of their booking fees or prepaid expenses.
Service Disruptions: Users may qualify for a refund if there are significant disruptions to a scheduled service (e.g., operational issues affecting a booked bowling lane).
Booking Modifications: If a user needs to reschedule or change an existing reservation and is unable to do so due to availability, they might be eligible for a refund of any prepaid amounts.
Membership or Package Issues: Users with subscription memberships or package deals who experience issues accessing the services they have paid for (such as restricted access due to capacity limits) may inquire about potential refunds for unused services.
Age or Height Restrictions: If a participant is unable to participate in an activity due to age or height restrictions after booking, they may discuss eligibility for a refund of their fees.
For any specific inquiries regarding eligibility or to initiate a refund request, it is recommended to contact Stars and Strikes directly to discuss your situation.
Step-by-Step Process to Request Your Stars and Strikes Refund Like a Pro
Scroll down to the bottom of the page and click on the "Contact Us" link.
Select "Customer Service" from the provided options.
Fill out the contact form with your details:
Include your membership ID or order number.
State that you would like to request a refund for your subscription.
Mention that the subscription renewed without notice.
Click the "Submit" button to send your request.
Check your email for a confirmation of your request and wait for a response from customer service.
If you purchased through the Apple App Store:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your Stars and Strikes subscription.
Scroll down and tap on Report a Problem.
Choose the appropriate reason for the refund request, and use phrases like: "I did not authorize this renewal" or "The account was unused".
Follow the prompts to submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the upper left corner.
Select Subscriptions.
Find and select your Stars and Strikes subscription.
Tap on Cancel Subscription first to stop future charges.
After canceling, go back and select your subscription again.
Tap on the Report a Problem link (often found in the subscription details).
Use phrases like "The subscription renewed automatically" or "I no longer use this service" in your message.
Follow the instructions to submit your refund request.
If you purchased through Roku:
Visit the Roku website and log into your account.
Navigate to the My Account section.
Scroll to the Manage Your Subscriptions section.
Find your Stars and Strikes subscription and select Cancel Subscription to prevent future charges.
Go to the Contact Support section on the Roku website.
Submit a request for a refund, using phrases like: "I was not notified of the renewal" or "This account hasn't been used recently".
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Stars and Strikes for Refund
Script
Copy
Subject: Refund Request – Stars and Strikes Account [Your Email]
Dear Stars and Strikes Support Team,
I hope this message finds you well.
On [Billing Date], I noticed a billing issue related to my account. Specifically, [describe reason].
I would like to request a refund of the amount of [Amount].
If applicable, I have attached documentation to support my request.
Could you please confirm the status of my refund request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
This is the initial stage. You may be contacted for additional information.
Processing
Your refund is currently being reviewed and processed by our team.
This typically takes 3-5 business days. Please do not submit another request during this time.
Refunded
Your refund has been approved and processed successfully.
The amount will be credited to your original payment method within 7-10 business days.
Partially Refunded
A portion of your refund request has been approved.
You will receive a partial amount back, and an explanation will be provided via email.
Completed
Your refund process is fully completed and no further action is needed.
You are now free to make a new purchase if desired. Thank you for your patience!
Canceled
Your refund request has been canceled, either by you or our team.
If you believe this is an error, please contact customer support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Refund scenarios at Stars and Strikes often arise from user circumstances, where customers seek assistance for various reasons. Here are some examples of how users successfully navigated the refund process:
Birthday Party Cancellation: A family had booked a birthday party package at Stars and Strikes but needed to cancel due to unforeseen circumstances. They contacted customer support well in advance, explained the situation, and were able to receive a full refund for their deposit.
Game Card Balance Refund: A user found that their game card balance did not transfer accurately after visiting a different Stars and Strikes location. After reaching out to customer service with receipts from both locations, the user successfully obtained a refund for the difference in balance.
Event Rescheduling: After purchasing tickets for a special event, a patron realized they couldn’t attend because of a schedule conflict. They communicated with Stars and Strikes' customer service, provided their ticket information, and received a prompt refund for the ticket price.
Food Order Error: During a visit, a customer received the wrong food order. Upon notifying the staff about the mix-up quickly, they were not only provided with the correct order but were also offered a refund for the incorrect meal as a gesture of goodwill.
The Easiest Way to Get a Stars and Strikes Refund
If you're frustrated trying to get a refund from Stars and Strikes—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Stars and Strikes is straightforward and can be done efficiently by utilizing the various tools and notifications provided. Here’s how to stay updated on your refund progress:
Email Updates: Keep an eye on your inbox for emails from Stars and Strikes. Upon processing your refund, you’ll receive an email notification detailing the status and expected processing time.
Account Dashboard: Log into your Stars and Strikes account. Navigate to the Order History section, where you can view all your transactions, including any refunds processed. Each entry will indicate the current status of your refund.
Mobile App Notifications: If you have the Stars and Strikes mobile app, enable push notifications. The app will alert you when your refund is processed, ensuring you receive timely updates directly on your device.
Billing Section: In your account settings, visit the Billing section to check the status of your refund. This will provide a detailed breakdown of your transactions and any refunds issued.
Live Support: For immediate assistance or if you have specific questions about your refund, utilize the live chat feature on the Stars and Strikes website. Their customer service team is available to provide real-time updates and information.
FAQ
If you forget to cancel your reservation or membership on time, Stars and Strikes typically cannot issue a refund for that period. We recommend reviewing our cancellation policy for specific details and to ensure you make any necessary changes in advance for future visits.
Refund processing times can vary depending on the payment method used. Typically, you can expect to see the refund reflected in your account within 5 to 10 business days after it has been processed. Keep in mind that your financial institution may take additional time to update your account balance.
If you see a charge but do not have an active subscription, please check your account for any past subscriptions or transactions that may have occurred. If you still need assistance, contact Stars and Strikes customer support by providing details of the charge for further clarification and resolution.
If you are unable to receive a refund directly from Stars and Strikes, consider reaching out to their customer service team again for further assistance. It may also be helpful to review your account details for any potential updates. Additionally, you can explore options to escalate your inquiry within their support system for more comprehensive support.
If you encounter a situation where a refund is not granted, we recommend reviewing the refund policy on our website to better understand the terms and conditions. Additionally, you may contact our support team again for clarification or assistance, and verify your account details to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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