Billing matters often take a backseat until an unexpected charge appears, prompting questions about the process behind refunds. This guide provides a clear overview of how Stash Hotel Rewards refunds operate, who qualifies for them, and the simple steps needed to request a refund efficiently. Whether you're dealing with a subscription renewal or another charge, we're here to ensure you have all the information necessary to navigate the refund process with ease.
What You Should Prepare Before Applying For Refund
Account Details: Your Stash Hotel Rewards account information including registered email address and account ID.
Transaction ID: The unique transaction ID associated with your booking that you can find in your confirmation email or account history.
Booking Confirmation Email: A copy of the original booking confirmation email that includes your reservation details.
Reason for Refund: A clear explanation of the reason for your refund request, such as changes in travel plans or issues encountered during your stay.
Proof of Payment: Documentation of the payment made, including credit card statements or bank transactions related to your booking.
Refund Policy Agreement: Familiarity with Stash Hotel Rewards’ refund policies as stated on their website to ensure eligibility.
Contact Information: Your current contact information for follow-ups regarding the refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-10 working days
PayPal
3-7 working days
Stash Points
Immediate
Wire Transfer
7-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Stash Hotel Rewards
Stash Hotel Rewards provides a platform for users to earn points on hotel stays, which can be redeemed for various rewards. Understanding your eligibility for refunds or points adjustments can be beneficial when managing your account and utilizing the rewards program effectively. It is important to be aware of specific circumstances under which refunds may be applicable, keeping in mind that each situation is evaluated based on the terms of the Stash Hotel Rewards program.
Account Deactivation: If your Stash Rewards account is deactivated for any reason, you may be able to inquire about the potential for a refund of unused points or rewards, depending on the terms agreed upon at the time of service enrollment.
Membership Changes: Users who decide to change their membership tier may have questions regarding any adjustments to fees or points that may qualify for a refund under specific membership terms.
Rewards Redemption Issues: If you encounter difficulties during the redemption process of your rewards points, this may prompt an inquiry about possible adjustments or refunds related to the transaction.
Inactive Points: Points that have expired or become inactive in accordance with the program's policies could be a point of concern where a user might seek clarification and potential recourse.
Errors in Point Accumulation: Should there be discrepancies in the points accrued for a specific stay, users may inquire about adjustments that could lead to refunds of points not accurately credited.
It is advisable for users to review the specific terms and conditions of the Stash Hotel Rewards program and contact customer support to obtain detailed information tailored to their individual situation regarding refunds and credit eligibility.
Step-by-Step Process to Request Your Stash Hotel Rewards Refund Like a Pro
If you purchased through StashHotelRewards.com:
Visit stashrewards.com and log into your account.
Navigate to the Account Settings section.
Look for a tab labeled Billing or Subscriptions.
Find the transaction you wish to request a refund for and click on Details.
Use the Contact Us feature to draft your message.
Emphasize that your membership has been unused.
Mention any issues regarding the recent billing cycle.
Express that the renewal occurred without prior notice.
Submit your request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your Stash Hotel Rewards subscription.
Scroll down and select Report a Problem.
Choose Request a Refund from the options.
Indicate that the subscription auto-renewed unexpectedly.
State that you haven't used the subscription since the latest charge.
Complete the process and await confirmation.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the profile icon in the top right corner.
Select Payments & Subscriptions, then Subscriptions.
Find your Stash Hotel Rewards subscription.
Tap on Manage, then select Cancel Subscription.
After cancellation, tap on Request a Refund.
Make sure to highlight that you were charged after cancellation.
Mention any lack of notice regarding the renewal.
Follow any additional prompts to complete your request.
If you purchased through Roku:
Go to my.roku.com and log in to your Roku account.
Select Manage Account and then Subscriptions.
Locate your Stash Hotel Rewards subscription.
Click on Cancel Subscription.
After cancellation, go back to the Manage Account section.
Click on Contact Us to initiate a refund request.
Emphasize that the subscription was renewed automatically.
State that you have not utilized the service.
Provide any required information and submit your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Stash Hotel Rewards for Refund
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Subject: Refund Request – Stash Hotel Rewards Account [Your Email]
Dear Stash Hotel Rewards Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
Attached to this email, you will find all necessary documentation for your review.
I would appreciate your confirmation regarding this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request is awaiting approval.
You will be notified once the request has been reviewed, which may take up to 5 business days.
Processing
The refund is currently being processed by Stash Hotel Rewards.
The processing time typically takes 3-7 business days, depending on the payment method used.
Refunded
The refund has been successfully issued.
The amount should reflect in your account within 5-10 business days, depending on your bank.
Partially Refunded
Only a portion of your refund request has been approved.
You will receive the partial amount soon. Review your account for details on the refunded portion.
Completed
Your refund process is fully completed.
You should see the total refunded amount in your account or reward balance.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact customer support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Stash Hotel Rewards offers users unique opportunities to earn rewards points when booking stays at partner hotels. While navigating the program, some users find themselves needing to request refunds under various circumstances. Here are a few scenarios where users successfully claimed refunds:
Accidental Booking: A user intended to book a weekend stay for two but accidentally confirmed a reservation for the wrong hotel. Upon realizing the mistake the very next day, they contacted Stash Hotel Rewards customer service, who efficiently processed the cancellation and provided a full refund.
Change in Travel Plans: After making a reservation, a user faced unexpected work commitments that necessitated canceling their trip. They promptly reached out to Stash Hotel Rewards, who assisted in canceling the reservation before the cancellation policy deadline, ensuring a swift refund to their account.
Hotel Overbooking: A user arrived at their booked hotel only to discover it had been overbooked, leaving them without a room. They contacted Stash Hotel Rewards, who quickly resolved the situation by coordinating with the hotel and issued a refund for the inconvenience and their original booking.
Technical Issues with Redemption: A user attempted to redeem their rewards points for a hotel stay but encountered technical difficulties on the website. After reaching out for help, the support team granted a refund for the points used and ensured the user could apply them toward a successful booking later on.
The Easiest Way to Get a Stash Hotel Rewards Refund
If you're frustrated trying to get a refund from Stash Hotel Rewards—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Stash Hotel Rewards is straightforward and efficient. Here are the best ways to stay updated on your refund progress:
Email Notifications: Keep an eye on your inbox for emails from Stash Hotel Rewards. You will receive updates whenever your refund is processed or if any additional information is needed. Ensure your contact details are up to date in your account settings to avoid missing important notifications.
In-App Notifications: If you use the Stash Hotel Rewards mobile app, make sure to enable notifications. The app will send alerts directly to your device about your refund status, making it easy to stay informed on the go.
Account Dashboard: Log in to your account on the Stash Hotel Rewards website and navigate to the 'Order History' section. Here, you can view details regarding your refund request, including the status and any actions taken.
Billing Section: Check the 'Billing' section of your account for a comprehensive overview of all transactions. This area will provide insights on refunded amounts and related chargebacks.
Progress Information: Stash Hotel Rewards provides detailed updates on the refund process, including any estimated timelines for when you might expect your funds to be returned or credited.
Customer Support: If you have further questions or concerns, don’t hesitate to reach out to Stash Hotel Rewards customer support. They can provide specific updates about your refund status that may not be visible through your account.
FAQ
If you forget to cancel your Stash Hotel Rewards booking on time, unfortunately, refunds cannot be issued for the reservation. It's important to review the cancellation policy for each hotel to understand the specific terms, as they may vary. We recommend checking your account for any available options that could help you manage future bookings more effectively.
Refund processing times can vary depending on your bank or financial institution, but typically, it may take 5 to 10 business days for the refund to appear in your account. Once the refund has been initiated from our end, you will receive a confirmation email outlining the details.
If you notice a charge but do not have an active Stash Hotel Rewards subscription, please double-check your account for any possible overlapping memberships or previous subscriptions. If you still have questions or need assistance, reach out to our customer support team with your account details for clarification and support.
If you're unable to obtain a refund directly from Stash Hotel Rewards, consider reaching out to customer service again for further assistance. You may also want to escalate your inquiry within their support system for additional help. Additionally, reviewing your account details might provide more context for your situation.
If Stash Hotel Rewards refuses to issue a refund, you may want to review their refund policy to better understand the terms and conditions that apply. Additionally, consider reaching out to their customer support team again for further clarification or to explore any possible alternatives. Ensuring your account details are accurate may also help in resolving the issue.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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