How to Get a Stella and Shay Refund

• Order Number: Locate your unique order number that was provided at the time of purchase as it is essential for processing your refund.
• Purchase Receipt: Have a copy of your purchase receipt, which includes details such as the date of purchase and the items ordered.
• Customer Account Details: Be ready to provide your account email and any relevant account details linked to your Stella and Shay account.
• Proof of Return: If applicable, gather any tracking information or proof of return shipment for the item you are requesting a refund for.
• Condition of Item: Evaluate the condition of the item being returned to ensure it meets Stella and Shay's return policy criteria.
• Refund Reason: Prepare a clear explanation of the reason for the refund request, as well as any corresponding evidence, if necessary.
• Payment Method Details: Keep details of the payment method used for the purchase, such as the last four digits of your credit card.
• Contact Information: Have your current contact information available in case Stella and Shay needs to follow up regarding your refund request.

At Stella and Shay, we value our customers and strive to provide high-quality products and services. Our refund policies are designed to ensure that you have a pleasant experience while using our offerings. Below are specific situations that may qualify for a refund based on your individual circumstances:

• Defective or Damaged Products: If you receive a product that is defective or damaged upon arrival, you may be eligible for a refund or replacement, provided that the issue is reported within a specified time frame after delivery.
• Incorrect Items Shipped: If an item differs from what you ordered, you could qualify for a refund after confirming the discrepancy with our customer service team.
• Subscription Cancellations: If you decide to cancel your subscription, any charges incurred prior to cancellation may not be refundable. However, we may offer a refund for charges related to an ongoing subscription if cancellation occurs immediately after a renewal period.
• Return Policy Compliance: Customers who follow our return policy guidelines may be eligible for refunds on returned items. Ensure items are returned in their original packaging and condition within the specified return period.
• Service Issues: For digital services or experiences that did not meet the advertised standards or expectations, you might qualify for a refund if the issue is reported within the service validity period.

If you believe your situation corresponds to any of the above criteria, please reach out to our customer service team for further assistance regarding eligibility and any necessary steps to initiate a refund request.

At Stella and Shay, our dedicated team is committed to ensuring customer satisfaction. Here are some realistic scenarios where users successfully claimed refunds:

• Subscription Tier Change: A user decided to upgrade their subscription package but mistakenly paid for the lower tier after being confused by an earlier email. After contacting customer support, they were refunded the difference and had their subscription updated to the desired tier.
• Event Cancellation: An individual purchased tickets to a workshop hosted by Stella and Shay that had to be canceled due to unforeseen circumstances. Upon reaching out to customer service, they received a prompt refund, ensuring their satisfaction.
• Accidental Purchase: A shopper intended to buy a single item but accidentally ordered two of the same product. After reviewing their order details, they contacted support and were able to return the extra item and receive a refund for it quickly.
• Promotional Code Issue: A customer attempted to use a promotional code during checkout, only to find it didn't apply at the last moment. After explaining the situation, the customer service team generously offered a refund for the full amount and applied the discount in a new transaction.

Tracking your refund status with Stella and Shay is simple and efficient. Our system provides multiple ways to stay updated on your refund's progress. Here’s how to ensure you’re always in the loop:

• Email Notifications: Keep an eye on your email for updates from Stella and Shay. We send confirmation emails once your refund is processed, along with expected timelines for completion.
• Account Dashboard: Log into your Stella and Shay account and navigate to the Order History section. Here, you'll find detailed information about your orders, including any refunds initiated, along with their current status.
• Mobile App Alerts: If you have the Stella and Shay mobile app, you’ll receive instant notifications regarding your refund status directly on your smartphone, so you can check anytime, anywhere.
• Billing Section Insights: In your account settings, visit the Billing section to review your refund history. This area provides clear insights into which transactions have been refunded and the date they were processed.
• Refund Progress Details: Each update provided will include specific information such as processing time, refund method, and any additional steps that may be necessary on your part.