How to Get a STELLA Refund

• Order Number: Locate your unique order number from the confirmation email or your STELLA account.
• Purchase Receipt: Have your original purchase receipt ready for reference, which is typically sent via email.
• Return Authorization: Ensure you have obtained a return authorization number if required by STELLA for processing refunds.
• Condition of Item: Verify that the item is in its original condition, unworn, and with all tags attached, as stipulated by STELLA's return policy.
• Photos for Justification: Take clear photographs of the item if it is defective or damaged, to provide proof alongside your refund request.
• Shipping Confirmation: If returning an item, keep the shipping confirmation tracking number to track the package back to STELLA.
• Account Information: Be ready to provide your STELLA account email and any account-related details that may be required during the refund process.
• Payment Method Details: Have your original payment method details handy to expedite the refund process.

At STELLA, we strive to provide our customers with high-quality products and services. Understanding your rights regarding refunds is essential, especially if you encounter specific situations with your orders. Below are scenarios that may qualify for a refund from STELLA:

• Item Damage or Defect: If you receive a product that is damaged or defective upon arrival, you might be eligible for a refund. STELLA encourages customers to report these issues within a designated timeframe for appropriate resolution.
• Wrong Item Received: In cases where the wrong item is shipped, users may qualify for a refund or replacement. It is advised to contact customer support promptly to address any discrepancies.
• Size or Fit Issues: If an item does not fit as expected, users may inquire about return options. While refunds are typically processed for items returned in original condition, specific eligibility for refunds may vary based on the return policy.
• Order Cancellation: If an order is canceled before it has been processed and shipped, users might be eligible for a full refund. Timing is crucial in these situations, so it's advisable to contact STELLA as soon as possible.
• Return Policy Compliance: Customers returning items must adhere to STELLA’s return policy to potentially qualify for a refund. This includes returning items within a specified period and ensuring they are unworn and in their original packaging.

For any specific questions or to inquire about a refund's eligibility, customers are encouraged to reach out to STELLA's customer service team for personalized assistance.

At STELLA, customers value not only the sustainability of the products but also the seamless shopping experience. Below are some real user scenarios illustrating how customers successfully claimed refunds through the STELLA platform.

• Order Confusion: A customer received a pair of sneakers in the wrong size after placing an online order. Upon contacting STELLA’s customer service, they quickly facilitated a return and issued a refund, allowing the customer to re-order the correct size without any hassle.
• Change of Heart: A shopper ordered a dress that arrived with slight fabric imperfections. After reviewing the issue with customer support, they were able to return the dress within the appropriate return window and received a full refund, appreciating STELLA's commitment to quality.
• Subscription Flexibility: A customer decided to pause their subscription for the iconic vegan leather goods. They reached out to STELLA to ensure proper management of their subscription fee during the pause period and were able to receive a refund for the charge that was processed in error, demonstrating STELLA's attentive customer service.
• Cultural Sensitivity: After a recent purchase from a limited-edition collection, a customer realized they had mistakenly ordered a product that conflicted with their values. Upon contacting STELLA, their request for a refund was processed swiftly, allowing them to choose a more fitting alternative.

Tracking your refund status with STELLA is a straightforward process thanks to our efficient system of updates and notifications. To ensure you stay informed about your refund, here are some tips on how to track your refund status efficiently.

• Check Your Email: STELLA communicates refund updates primarily via email. Look for emails with the subject line "Your STELLA Refund Update" to stay up-to-date on your refund status.
• Visit Your Account Dashboard: Log into your STELLA account and navigate to the "Order History" section. Here, you will find detailed information about your recent orders, including the status of any pending refunds.
• Utilize the Mobile App: If you have the STELLA app, it’s a convenient way to check your refund status on the go. Access your account settings through the app to view the latest updates regarding your refunds.
• Review the Billing Section: In your account’s billing section, you can find all transaction details. This includes any refunds that are processed or pending, giving you a clear view of your account activity.
• Stay Informed about Processing Times: STELLA typically processes refunds within 3-5 business days. If a refund seems delayed, check your email for any notifications regarding processing times or potential issues.