Unexpected charges can often catch us by surprise, leading to confusion about billing practices and refund policies. This guide aims to clarify how refunds work at Stillntheclear, detailing who is eligible for a refund and providing straightforward steps to request your money back efficiently. By understanding the process, you can navigate any concerns with confidence and ensure a seamless resolution.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and account username on Stillntheclear.
Transaction ID: The specific transaction ID for the purchase you wish to refund.
Order Details: A copy of your order confirmation or invoice detailing the product/service purchased.
Refund Reason: A clear explanation outlining your reason for requesting the refund, which should align with Stillntheclear's refund policy.
Billing Information: Provide the payment method details used for the transaction, including the last four digits of your credit card or transaction reference number.
Timeframe: Ensure your refund request is submitted within the specified timeframe mentioned in Stillntheclear's refund policy.
Supporting Documentation: Any additional documents, such as screenshots of issues or correspondence with support, that may aid in the refund process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
5-10 working days
Google Pay
5-10 working days
Bank Transfer
7-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Stillntheclear
At Stillntheclear, we prioritize transparency and customer satisfaction. Users of our services may wonder about their rights regarding refunds and under what circumstances they might be eligible. Understanding our policies can help you navigate any billing questions or account management needs effectively.
The following situations may qualify for a refund or credit depending on the specifics of your account and service usage:
Service Interruption: If you experienced a verified service interruption that prevented you from accessing your subscription during a relevant billing period, you may be eligible for a prorated refund for that time.
Billing Errors: In the event of any discrepancies in billing related to the subscription services, such as an incorrect rate, you could qualify for a refund for the affected charges once verified.
Unsatisfactory Service: If the service provided did not meet agreed-upon expectations or features as described, you might be eligible for a refund or adjustment based on the nature of the service issue.
Subscription Downgrade: If you downgraded your subscription level and were charged for the higher tier after the change, you may qualify for a refund of the difference for the relevant period.
Cancellation Policy: Depending on the service level or terms of the subscription, if you opted to cancel your service within an applicable timeframe, you may be eligible for a refund based on the cancellation policy outlined at the time of your subscription.
For a full understanding of eligibility for any refund or credit, we recommend reviewing your account details and our specific policies. If you have any questions regarding your situation, feel free to reach out to our support team for assistance.
Step-by-Step Process to Request Your Stillntheclear Refund Like a Pro
If you purchased through Stillntheclear.com:
Visit the Stillntheclear.com website.
Scroll to the bottom of the page and click on ‘Support’.
Select ‘Contact Us’.
Choose ‘Billing Issues’ from the dropdown menu.
Fill out the contact form, ensuring to include your account email and subscription details.
In the message field, mention that the subscription renewed without notice and state that you'd like a refund.
Submit the form and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your Stillntheclear subscription from the list.
Tap on it, then select Report a Problem.
In the issue dropdown, choose ‘Billing Issues’.
In the description, mention that the account was unused to strengthen your request.
Submit your report and await a response from Apple.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the menu icon (three horizontal lines) in the upper left corner.
Select Account.
Go to Purchase History.
Find the Stillntheclear subscription in your purchase history.
Tap on the subscription and select Report a Problem.
Choose ‘Request a Refund’ and explain that you were not notified about the renewal.
Submit your request and check your email for a response.
If you purchased through Roku:
Go to the Roku website and sign in.
Click on My Account in the top right corner.
Select Manage your subscriptions.
Find your Stillntheclear subscription in the list.
Click on Contact Support.
Use the support form to mention that the subscription was not used and that you’d like a refund.
Send the request and monitor your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount] due to the above situation.
If applicable, I have attached relevant documentation for your reference.
I would appreciate your confirmation regarding this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
This means your request is under review. Please allow up to 3 business days for processing.
Processing
Your refund is being processed by our team.
This status indicates that your refund is underway and should be completed shortly.
Refunded
The refund has been successfully issued.
You should see the amount credited back to your original payment method within 5-7 business days.
Partially Refunded
A portion of your refund has been processed.
You will receive the specified amount back, and this reflects any items that could not be refunded.
Completed
The entire refund process is complete.
The funds have been fully processed and returned to your account. Thank you for your patience!
Canceled
Your refund request has been canceled.
You can submit a new request if you still wish to get a refund. Please check the status details for reasons.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Stillntheclear, we understand that managing subscriptions can sometimes lead to questions or confusion. Here are a few realistic scenarios where users successfully claimed refunds:
Subscription Overlap: A user decided to switch to a different subscription plan but accidentally renewed their previous plan. After reaching out to Stillntheclear's customer support, they were able to provide proof of their intention to upgrade and received a full refund for the duplicate charge.
Service Interruption: A long-time subscriber experienced a technical glitch that temporarily prevented access to their account. After reporting the issue, the support team at Stillntheclear acknowledged the inconvenience and issued a refund for the month affected by the interruption.
Unwanted Add-ons: A user mistakenly added an extra feature to their subscription while updating their account settings. Realizing their error shortly after, they contacted customer support and were able to reverse the charge and receive a refund for the add-on they did not intend to keep.
Account Downgrade: After reviewing their usage, a user chose to downgrade to a less expensive plan. They reached out to Stillntheclear after the downgrade was processed to confirm the billing adjustment, and the team issued a refund for the difference for that billing cycle to ensure a smooth transition.
The Easiest Way to Get a Stillntheclear Refund
If you're frustrated trying to get a refund from Stillntheclear—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Stillntheclear is straightforward and efficient. Here’s how to stay updated on your refund progress:
Email Notifications: Keep an eye on your email inbox for updates from Stillntheclear. You will receive notifications regarding the status of your refund, including confirmation of receipt and approval.
In-App Notifications: If you use the Stillntheclear mobile app, enable notifications. Updates about your refund will be sent directly to your app, allowing for real-time tracking.
Account Dashboard: Log into your Stillntheclear account and navigate to the Order History section. Here, you can view detailed information about your transactions and the current status of any refunds requested.
Billing Section: Check the Billing section of your account settings for specific details on refund amounts and timelines. This area offers a comprehensive overview of your financial interactions with Stillntheclear.
Refund Progress Details: Stillntheclear provides transparency throughout the refund process. You'll see updates indicating whether your refund is being processed, approved, or completed, along with estimated timelines.
Support Channel: If you have questions or delays, use the support feature within the app or website to reach out to customer service for immediate assistance regarding your refund status.
FAQ
If you forgot to cancel your subscription on time, refunds are generally assessed on a case-by-case basis according to the company's policy. It's best to reach out to Stillntheclear's customer support to discuss your situation, as they may be able to assist you with your request depending on the specifics.
Refunds typically take 5 to 10 business days to process, depending on your bank or payment provider's policies. Once initiated, you will receive a confirmation, but the time it takes for the funds to appear in your account may vary.
If you see a charge but do not have an active subscription, please check your account for any potential past subscriptions or trial periods that may have expired. If you're still uncertain, reach out to our customer support team with your transaction details for assistance in resolving the charge.
If users are unable to obtain a refund directly from Stillntheclear, they can consider reaching out to customer service again for further assistance. Additionally, escalating the issue within Stillntheclear's support system may provide more options. Reviewing account details and previous communications can also help in understanding the next steps.
If Stillntheclear refuses to issue a refund, you may want to review their refund policy to understand the specific terms and conditions that apply. Additionally, reaching out to their customer support team again for clarification or further assistance can be helpful. It’s also beneficial to check your account details to ensure all information is up-to-date and accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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