How to Get a Stilnovo S.P.A Refund

• Order Confirmation Email: Keep the email received after your purchase, as it contains essential details like the order number.
• Invoice or Receipt: Locate the invoice issued at the time of purchase, which may be required for verification.
• Product Serial Number: Document the serial number of the item if applicable, as some products may require this for refunds.
• Return Authorization: Verify if Stilnovo S.P.A requires a return authorization number for processing your refund.
• Photos of the Product: Take clear images of the product to support your claim if the item is damaged or incorrect.
• Payment Method Details: Have your original payment method ready, including the card number or PayPal account details used for the purchase.
• Explicit Reason for Refund: Prepare a concise explanation detailing the reason for your refund request.
• Account Details: Ensure you have your account login details handy in case you need to access your purchase history.
• Timeframe Information: Check if your request falls within the refund policy timeframe set by Stilnovo S.P.A.

At Stilnovo S.P.A, users have specific rights regarding refunds that are tied to the nature of our products and services. As a provider of design and decor products, the eligibility for refunds typically depends on the condition of items upon return, adherence to the return policy timelines, and whether the items meet specific criteria defined by our policies.

The following situations may qualify users for a refund from Stilnovo S.P.A:

• Defective or Damaged Products: If a product is received in a damaged condition or is found to be defective upon delivery, users may be eligible for a refund or a replacement, depending on the particulars of the case.
• Incorrect Items: If users receive an item that does not match their order confirmation, this situation may make them eligible for a refund or exchange.
• Cancellation of Pre-Orders: For items that have been pre-ordered, users may qualify for a refund if they decide to cancel their order before the item is shipped, based on the established cancellation policy.
• Return Requests: If a user decides to return an item within the designated return period and meets the conditions outlined in the return policy, they might be eligible for a refund.
• Requests based on Delivery Issues: In cases where items are not delivered within the stipulated timeframe, users may inquire about refund options depending on the circumstances of the delay.

We encourage users to review the specific terms and conditions outlined on our website to fully understand their rights and the eligibility requirements for refunds related to their purchases at Stilnovo S.P.A.

Stilnovo S.P.A, known for its elegant and functional lighting solutions, often caters to customers with specific needs for their home or business. Here are some realistic scenarios where customers successfully claimed refunds for various reasons:

• Order Cancellation: A customer realized they ordered the wrong model of a lamp and promptly contacted Stilnovo S.P.A to cancel their order before it shipped. The customer received a full refund within a few days, making the cancellation process smooth and hassle-free.
• Quality Issue: After receiving a beautifully designed pendant light, a customer noticed a minor defect in the finish. They reached out to customer service with images of the issue, and Stilnovo S.P.A promptly arranged for a return and issued a refund, ensuring the customer was satisfied.
• Shipping Delay: A customer eagerly awaited their custom lighting installation but experienced an unexpected shipping delay. Upon contacting the support team, they were informed of the issue and offered a partial refund as a goodwill gesture, demonstrating Stilnovo S.P.A’s commitment to customer satisfaction.
• Miscommunication on Specifications: A client ordered wall sconces that were supposed to match their existing decor but found they did not fit the specified size. After confirming the misunderstanding, the customer requested a refund, which was granted swiftly, allowing them to select the proper size without any additional stress.

Tracking your refund status with Stilnovo S.P.A is straightforward, ensuring you stay informed throughout the process. Here are some efficient ways to check the progress of your refund:

• Email Notifications: Stilnovo S.P.A will send you confirmation emails regarding your refund request. Look for emails titled ‘Refund Request Received’ and ‘Refund Processed’ in your inbox. These updates include important details about your refund status.
• Account Dashboard: Log into your account on stilnovo.it. Navigate to the ‘Account Settings’ section and select ‘Order History.’ Here, you can view the status of your recent transactions, including any ongoing refund requests.
• Mobile App Updates: If you are using the Stilnovo mobile app, check the ‘Billing’ section for real-time updates on your refund status. Notifications will appear here, ensuring you receive the latest information directly on your device.
• Progress Indicators: When you access the refund status in your account, Stilnovo S.P.A provides timelines and notes indicating where your refund stands in the process—whether it’s been initiated, processed, or completed.
• Customer Support: If you have any questions or need more detailed information about your refund, feel free to reach out to Stilnovo S.P.A’s customer support via the ‘Help’ section on the website. They can provide personalized assistance regarding your refund status.