How to Get a Stoked Fitness Refund

• Account Information: Ensure you have your Stoked Fitness account login details to verify your identity.
• Order Number: Locate the order number associated with your purchase, found in your confirmation email or account order history.
• Transaction ID: Retrieve the transaction ID from your payment method (credit card or PayPal) that corresponds to the purchase.
• Reason for Refund: Prepare a clear explanation for why you are requesting the refund, such as product dissatisfaction, incorrect item received, or failure to deliver.
• Purchase Date: Note the date of the transaction to ensure it falls within the refund policy time frame.
• Evidence of Purchase: Have your original purchase receipt or email confirmation ready to upload or provide upon request.
• Product Condition: If applicable, be prepared to describe the condition of the product (e.g., unopened, damaged) to support your claim.
• Customer Support Correspondence: Keep any emails or messages exchanged with Stoked Fitness support, as these can help clarify your situation.

At Stoked Fitness, users have specific rights regarding refunds that align with the nature of our fitness services. While we strive to provide exceptional experiences, there may be circumstances that arise, relating to account management or service usage, which could impact eligibility for refunds.

Refund eligibility generally pertains to the following situations:

• Membership Cancellations: If a user decides to cancel their membership, they may be eligible for a refund for any unused portion of their pre-paid subscription, depending on the terms agreed upon during sign-up.
• Service Interruption: If there are interruptions in services due to significant maintenance or unforeseen events, users may qualify for a prorated refund based on the duration of the interruption.
• Trial Periods: Users who sign up for a trial membership may be eligible for a refund if they choose to cancel before the trial period ends, per the specific trial terms outlined at enrollment.
• Class Packages: For users purchasing class packages, refunds may be granted in the case that classes are canceled by Stoked Fitness, but policies regarding expiration and usage of the package will apply.
• Account Management Issues: Users who experience issues with their accounts that impact access to services may be assessed for potential refund options on a case-by-case basis.

Users are encouraged to review the specific membership agreement and terms of service for detailed information on eligibility and the procedures involved. Stoked Fitness is committed to ensuring a transparent and supportive experience for all members.

At Stoked Fitness, members often have unique circumstances that lead to successful refund claims. Here are a few real-world scenarios where users navigated their accounts and received refunds seamlessly.

• After noticing an unexpected charge due to an auto-renewal of their monthly subscription, a user reached out to Stoked Fitness support. After confirming their intention to cancel the subscription, the support team processed a refund for the recent charge, ensuring the user felt valued and understood.
• A member enrolled in a long-term personal training package realized they couldn't commit due to unforeseen work obligations. They contacted customer service to discuss their situation, and upon verifying their membership history, Stoked Fitness offered a pro-rated refund for the unused sessions as a courtesy.
• One user encountered technical issues while attempting to redeem a promotional class package, which resulted in accidental double billing. Upon contacting Stoked Fitness to explain the situation, the customer service team promptly resolved the issue and issued a refund for the extra charge as a gesture of goodwill.
• After mistakenly purchasing a family fitness membership instead of an individual plan, a user contacted support for clarification. Once they explained the mix-up and provided their account details, the Stoked team efficiently processed a refund and helped them switch to the appropriate plan without hassle.

Tracking your refund status efficiently at Stoked Fitness is essential to staying informed about your transaction. With our user-friendly system, we ensure that you have all the necessary information at your fingertips. Here are some effective ways to keep tabs on your refund status:

• Check Your Email: Stoked Fitness will send you email notifications regarding your refund status. Look for updates from support@stokedathletics.com, which will include confirmation that your refund request has been received and updates on its progress.
• Mobile App Notifications: If you use the Stoked Fitness mobile app, ensure that notifications are enabled. You will receive real-time updates about your refund status directly in the app, making it easy to stay informed on the go.
• Account Dashboard: Log into your Stoked Fitness account and navigate to the account dashboard. There, you can view the 'Order History' section, which provides detailed information about your purchases and refund requests.
• Billing Section: In your account settings, go to the ‘Billing’ section where you can find a visual representation of your transactions, including pending refunds and their estimated processing times.
• Customer Support: If you have any questions regarding your refund status, our dedicated customer support team is available for assistance. Simply reach out via the 'Help' section in the app or website for personalized support.
• Tracking Progress: For your convenience, each refund request comes with a unique tracking ID that you can reference in your communications with customer support or while checking your account to monitor progress.