How to Get a Stone Brewing Refund

• Order Confirmation Email: Have your order confirmation email handy, as it contains essential details about your purchase.
• Transaction ID: Locate your transaction ID on your order summary or receipt, which is necessary to track your order.
• Account Information: Verify the email address associated with your Stone Brewing account to expedite the lookup process.
• Detailed Reason for Refund: Prepare a clear and concise explanation for why you are seeking a refund, whether it's due to damaged products, incorrect orders, or dissatisfaction.
• Photos of Product: If applicable, take clear photos of the product (especially if damaged) to support your refund request.
• Shipping Confirmation: Keep your shipping confirmation details, including tracking numbers, as they may be required to validate your return.
• Return Shipping Label: If you received an incorrect item, ensure you have the pre-paid return shipping label (if provided) as part of the returns process.

*Working days are Monday to Friday, and don't include public holidays.

At Stone Brewing, we aim to provide our customers with exceptional products and experiences. Understanding your rights and eligibility for refunds is essential, especially when it comes to our collection of craft beers, merchandise, and various event services. While we work to ensure every transaction meets your expectations, there are specific scenarios in which you may qualify for a refund. Below are the situations that are particularly relevant to your experience with Stone Brewing:

• Product Quality Issues: If you receive a product that does not meet our quality standards, including issues such as damage during shipping or incorrect items sent, you may be eligible for a refund.
• Event Cancellations: In the event that a ticketed experience or brewery tour is canceled and you have already purchased a ticket, you might qualify for a refund.
• Order Returns: Merchandise purchased online may be eligible for return if it is unused and in its original packaging, within a specified time frame, according to our return policy.
• Error in Billing: If you believe there has been a discrepancy in your billing that does not match your order history, this may also warrant a review for potential eligibility for a refund.

For further information or to inquire about your specific situation, we recommend reaching out directly to our customer service team who can assist with any questions regarding your order and eligibility for a refund.

At Stone Brewing, customer satisfaction is paramount, and their refund process reflects this commitment. Here are a few scenarios where customers successfully claimed refunds:

• Order Cancellation: A customer decided to cancel their order for a limited-edition beer release due to a change in travel plans. After reaching out to customer service, they received a prompt refund, which allowed them to redirect their funds toward another purchase.
• Defective Merchandise: A customer received a Stone Brewing branded glass that arrived with a noticeable chip. Upon notifying the support team with a photo of the defect, they were offered a replacement or a full refund, leading the customer to choose the refund option.
• Shipping Issues: After an unforeseen delay in delivery due to weather conditions, a customer was unable to receive their beer shipment in time for a planned gathering. Contacting Stone Brewing's support, they expressed their displeasure, and the team facilitated a refund, ensuring customer satisfaction.
• Event Cancellation: A customer had purchased tickets for a Stone Brewing beer pairing event, but due to unforeseen circumstances, the event was canceled. The customer reached out and was promptly refunded the ticket price, allowing them to consider future events.

At Stone Brewing, tracking your refund status is straightforward and designed to keep you informed every step of the way. Whether you prefer using a desktop or mobile device, here’s how to efficiently check your refund status:

• Check Your Email Updates: After you initiate a refund, keep an eye on your inbox for updates. Stone Brewing will send an email confirmation when your refund is processed, including details on the amount and expected timeline.
• Use the Stone Brewing Mobile App: If you have the Stone Brewing app, you can easily track your refund. Navigate to the 'Orders' section to find real-time updates on your refund status.
• Log Into Your Account Dashboard: Access your account on the Stone Brewing website. Under the 'Order History' tab, you can find a detailed breakdown of your recent purchases and their current refund status.
• Monitor the Billing Section: For specific transaction details, check the 'Billing' section of your account. Here you will find updates on any adjustments made following your refund request.
• Contact Customer Support: If you have questions regarding your refund's progress, reach out to Stone Brewing's customer support for personalized assistance. They can provide you with real-time information tailored to your order.