How to Request A Stone Bria Refund

• Reservation Confirmation Number: Have your unique reservation confirmation number ready, which can be found in your booking confirmation email.
• Proof of Payment: Keep a copy of the transaction details showing the charges made for your stay, including credit card statements or receipts.
• Booking Dates: Be prepared to provide the specific dates of your stay at Stone Briar for accurate processing of the refund request.
• Reason for Refund: Clearly outline the reason for your refund request, whether it’s cancellation, service issues, or any other specific grievances related to your experience.
• Contact Information: Ensure you provide current and accurate contact information for follow-up on your refund request.
• VIP or Loyalty Program Details: If applicable, include any membership identification numbers related to Marriott Bonvoy for priority handling.
• Communication Records: If you have previously communicated with staff regarding your refund or issues, keep records of these interactions as supporting documentation.

*Working days are Monday to Friday, and don't include public holidays.

At Stone Bria, which operates as part of The Westin Dallas Stonebriar Golf Resort & Spa, guests can expect certain rights regarding refunds based on their specific circumstances, particularly when it comes to reservations, services, and amenities offered during their stay.

Refund eligibility may apply in various situations depending on the nature of the booking and any policies in place at the time of reservation.

• Cancellations within the Free Cancellation Window: If you cancel a reservation before the designated free cancellation deadline—which is typically specified at the time of booking—you may be eligible for a full refund.
• Policy Exceptions: Certain promotional rates or packages may have specific terms. If these terms allow for refunds under certain conditions, guests might qualify based on adherence to those details.
• Room Availability Issues: In rare instances where a booked room type is not available upon check-in, guests may be eligible for refunds or compensation options as outlined by the resort's policies.
• Service Interruptions: If there are significant interruptions to the services promised (such as spa, dining, or amenities that are unavailable during your stay), guests may inquire about potential adjustments or refunds.
• Unused Reservations: If you have made a reservation but did not utilize the nights booked due to legitimate reasons (e.g., emergency circumstances), there could be options for a refund depending on documentation provided.

We encourage guests to review the specific terms and conditions associated with their reservations for the most accurate information regarding their situation. For any additional inquiries, speaking directly with Stone Bria's customer service can provide further clarification on individual circumstances.

At Stone Bria, guests often encounter various circumstances that lead to the successful claiming of refunds. Here are some specific scenarios that illustrate how users navigated their experiences effectively:

• Weather-Related Cancellations: A guest had to cancel their golf tournament reservation due to inclement weather. They contacted Stone Bria’s customer service, provided proof of cancellation ahead of the event, and received a full refund for their registration fee.
• Change in Travel Plans: A family booked a weekend stay but later realized they needed to adjust their travel dates. By communicating their request well in advance, they were able to transfer their booking to a later date and received a refund for the price difference, ensuring their plans remained flexible.
• Spa Appointment Adjustments: After scheduling a spa treatment, a guest found out they needed to attend an unexpected meeting. They contacted the spa directly to reschedule their appointment and received a refund for the deposit paid, which was credited towards their future visit.
• Membership Benefits Clarification: A member inquired about benefits included in their subscription and discovered they were not used in a timely manner. After discussing their situation with customer support, they successfully claimed a refund for a portion of their membership fees that covered the unused services, demonstrating effective communication with the team.

Tracking your refund status at Stone Bria is made simple and efficient through various dedicated channels. By following these guidelines, you can stay informed about the progress of your refund.

• Email Notifications: Stone Bria sends email updates whenever there is a change in your refund status. Check your inbox for messages from "Stone Bria Refund Team" to stay updated.
• Mobile App Alerts: If you are using the Stone Bria mobile app, ensure that you have notifications enabled. You will receive real-time alerts about your refund process directly through the app.
• Account Dashboard: Log in to your Stone Bria account and navigate to the Billing Section of your dashboard. Here, you can view detailed information on the status of your refund and its processing timeline.
• Order History: In your account, you can also check your Order History where refunds are listed alongside your previous transactions. This section provides an overview of all amounts refunded and their current status.
• Refund Progress Information: Stone Bria typically informs you about the expected processing time and reason for any delays in the refund process. Look out for specific updates in your email or app notifications.
• Customer Support: If you require further assistance, you can reach out to Stone Bria’s customer support directly through the Contact Us section on their website or via the app for more specific inquiries regarding your refund.