How to Get a Stoney Trace Refund

• Order Number: Have your unique order number handy, which can be found in your confirmation email or account order history.
• Transaction ID: Retrieve the transaction ID associated with your payment to expedite the process.
• Account Information: Ensure you are logged into your Stoney Trace account, as they may request verification of your identity.
• Purchase Date: Note the date of your purchase to assist in the timeline of the refund request.
• Reason for Refund: Prepare a clear and concise reason for your refund request, as Stoney Trace may require this for processing.
• Original Payment Method: Have information about the original payment method used for your purchase available, whether it’s credit card, PayPal, etc.
• Communication Records: Gather any emails or correspondence with customer support regarding your refund, if applicable.
• Product Condition Proof: If applicable, include photos or evidence that demonstrate the condition of the product you are returning.
• Returned Item Tracking Number: If you are returning a physical product, keep the tracking number for your shipment.
• Account Verification Documents: Be prepared to provide any needed ID or verification documents Stoney Trace might require for refunds.

At Stoney Trace, we strive to ensure that our users have a clear understanding of their rights and eligibility for refunds regarding our services. Stoney Trace offers a range of outdoor experiences and adventure trips tailored for various preferences and skill levels. While we aim to provide seamless experiences, there may be specific circumstances under which users may qualify for a refund.

The following situations may apply for refund eligibility:

• Trip Cancellations: If a user needs to cancel their scheduled adventure trip due to unforeseen circumstances, they may be eligible for a refund if the cancellation notice is provided within the stipulated timeframe set forth in our cancellation policy.
• Service Disruptions: In the event that a user experiences a service disruption during their trip that significantly impacts their experience, they might be eligible for a partial refund depending on the nature and duration of the disruption.
• Booking Errors: If there is a miscommunication regarding the details of a booking (such as date or time) confirmed with Stoney Trace, the user may qualify for a refund or adjustment to their booking.
• Medical Emergencies: Users who are unable to attend their booked trip due to a medical emergency may be eligible for a refund provided that adequate documentation is submitted within a reasonable time frame.
• Product Quality Issues: If a user receives any equipment or products from Stoney Trace that do not meet quality standards as described, they may qualify for a refund or exchange of the product.

Users are encouraged to review the specific terms and conditions related to refunds as outlined in their confirmation emails and our website. This ensures a clear understanding of the scenarios that might apply to their individual circumstances.

At Stoney Trace, customer satisfaction is paramount, and their refund process is tailored to address specific user needs effectively. Here are some real user scenarios where refunds were successfully claimed:

• Subscription Adjustment: A user realized that they had signed up for a premium plan but felt that the basic plan would better suit their needs. After contacting customer support, they were able to receive a refund for the difference in price for the unused portion of their premium subscription.
• Service Interruption: A customer experienced an unexpected service outage that lasted several days. Upon reaching out to Stoney Trace’s support team for clarification, they were offered a prorated refund for the downtime, which the user appreciated as a fair resolution.
• Billing Clarification: A user noticed an unfamiliar charge on their account for a past month. They contacted Stoney Trace's support, where it was explained as an adjustment for an increased usage fee. After confirming the details, the user requested a refund for that additional charge, which was processed promptly.
• Plan Cancellation: After deciding to cancel their subscription during a free trial period, a customer contacted support to ensure the cancellation was completed correctly. They were relieved to receive confirmation and a refund for their last charge as it fell within the trial's terms.

Tracking your refund status with Stoney Trace is straightforward and user-friendly. To ensure you stay updated and informed about your refunds, follow these efficient tracking methods:

• Email Notifications: Keep an eye on your email for updates from Stoney Trace. You will receive notifications at each stage of the refund process, including confirmation of your request and when your refund is processed.
• In-App Notifications: If you have the Stoney Trace mobile app, check the notifications section regularly. The app provides real-time updates on the status of your refunds, so make sure notifications are enabled.
• Account Dashboard: Log into your Stoney Trace account and navigate to the Order History section. Here, you can view detailed information on each order, including any refunds requested and their current status.
• Billing Section: For a comprehensive overview of your transactions, visit the Billing section in your account settings. This area will show all financial activity, including pending and completed refunds.
• Refund Progress Details: When checking your refund, look for specific details such as the amount refunded, the date of the request, and the expected time frame for processing. Stoney Trace aims to communicate clearly about every step of the refund process.
• Customer Support: If you have questions or concerns regarding your refund, don't hesitate to reach out to Stoney Trace’s customer support. They can provide additional insights and help track your refund efficiently.