Many users often overlook the specifics of billing until an unexpected charge surfaces, such as an automatic subscription renewal. This guide is designed to clarify how storage refunds operate, outlining eligibility criteria and providing clear steps for requesting a refund efficiently. Whether you’re reconsidering your storage needs or simply have questions about the billing process, we’re here to help you navigate your options with ease.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and account number with Trading Post Movers.
Transaction ID: The specific transaction ID for the payment related to your storage service.
Service Agreement: A copy of the service agreement or contract that details the terms of your storage rental.
Payment Receipt: A copy of the receipt or confirmation email indicating successful payment for the storage services.
Proof of Service Usage: Documentation or records of the dates of service usage to showcase the timeline of your storage rental.
Photos of Stored Items: If applicable, provide visual evidence of the items stored, especially if claiming damage or loss.
Reason for Refund: A clear, detailed explanation stating the reason for your refund request, including relevant dates and issues encountered.
Contact Information: Updated contact details for any follow-up communications regarding your refund process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
Debit Card
3-5 working days
ACH Transfer
5-7 working days
PayPal
2-3 working days
Cash
Not applicable
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from storage
At TradingPost Movers, users have specific rights concerning their storage services that may entitle them to a refund under particular circumstances. These circumstances primarily revolve around the usage of storage units, subscription management, and billing practices, which are tailored to the unique nature of our services.
Change of Requirement: If you initially reserved a larger storage unit but later determined that a smaller size was adequate, you might be eligible for a refund on the difference in charges after confirming your new needs.
Access Issues: In instances where users experience prolonged access difficulties to their storage unit due to unforeseen circumstances, they may qualify for a refund for the affected period, contingent on company policies surrounding access disruptions.
Service Discontinuation: If your storage agreement is formally terminated before the billing cycle concludes, you could receive a prorated refund for any unused days of storage, depending on the terms outlined in your subscription agreement.
Billing Clarifications: Users inquiring about charges and discrepancies may find that adjustments could be made, potentially leading to a refund if an overcharge is identified based on their account settings or service terms.
Promotion Adjustments: If a promotional offer was applied incorrectly to your account, you may be eligible for a refund of the difference, given that the adjustment aligns with the promotion's terms.
We encourage users to reach out directly to our support team for any inquiries regarding their eligibility for refunds in these specific scenarios, as individual assessments will be required based on your account circumstances.
Step-by-Step Process to Request Your storage Refund Like a Pro
If you purchased through storage.com:
Visit the storage.com homepage.
Scroll down to the bottom and click on Help Center.
In the Help Center, select Contact Us.
Choose Email Support.
In your email, start with "Request for Refund" in the subject line.
Clearly state that your membership was charged without prior notice.
Include your account details and the specific charge for clarity.
Emphasize that the service was not used during the billing cycle.
Send the email and wait for a response within 48 hours.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your subscription to tradingpostmovers.com.
Scroll down and tap on Report a Problem.
Select Item not as described.
In the description, mention the subscription auto-renewed without prior notice.
State that you have not used the service since the renewal.
Submit your request and check your email for a follow-up.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Profile Icon in the top right corner.
Go to Payments & subscriptions and tap Subscriptions.
Select the subscription to tradingpostmovers.com.
Tap Request Refund.
Choose “Refund” under the options provided.
Explain that the subscription renewed unexpectedly.
Emphasize that you have not utilized the service.
Submit your request and wait for a response from Google Play support.
If you purchased through Roku:
Press the Home button on your Roku remote.
Navigate to Settings and select Subscriptions.
Highlight the subscription to tradingpostmovers.com.
Click on Manage subscription.
Select Report a Problem.
In your message, mention that the subscription auto-renewed without notice.
State that you have not accessed the service recently.
Submit your request for the refund.
Check your email for any confirmation of your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Attached to this email, you will find the necessary documentation for your review.
Please confirm receipt of this request and provide an update within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
You will be notified once processing starts. Typically lasts up to 3 business days.
Processing
Your refund request is currently being reviewed and processed.
Refunds may take an additional 5-7 business days to be reflected in your account.
Refunded
Your refund has been successfully processed and completed.
Funds should appear in your account within 3-5 business days.
Partially Refunded
A portion of your refund has been approved and processed.
Check your account for the processed amount. The remainder may be under review or subject to separate resolution.
Completed
The refund process is officially completed, and no further action is required.
You are no longer required to check the status, and the funds have been fully returned.
Canceled
The refund request was canceled either by you or our support team.
Consider reaching out for clarification. If you still wish to request a refund, you may need to initiate the process again.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Refund processes can sometimes arise from user circumstances rather than merchant errors. Here are a few scenarios in which customers successfully claimed refunds:
Early Termination of Storage Lease: A customer decided to move their belongings out of storage earlier than planned due to a change in circumstances. After contacting customer support, they received a prorated refund for the remaining days of their lease, reflecting their early termination.
Change in Storage Needs: A user initially rented a large storage unit but realized they needed less space after a few months. Upon reviewing their options and discussing with customer support, they successfully transitioned to a smaller unit and received a refund for the difference in fees for the remaining period.
Billing Inquiry for Unused Months: A customer reached out regarding a billing statement that included charges for the following month, despite not needing the unit during that time. After explaining their situation and confirming the timing, the support team issued a refund for the unused month.
Accidental Double Booking of Services: A user intended to reserve a storage unit but mistakenly booked two different units in the system. Upon discovering the error, they contacted customer service and successfully received a refund for the duplicate reservation with no hassle.
The Easiest Way to Get a storage Refund
If you're frustrated trying to get a refund from storage—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Trading Post Movers is simple and can be done through various methods. Here are some efficient ways to keep an eye on your refund progress:
Email Notifications: Check your registered email regularly for updates on your refund status. Trading Post Movers sends out automated emails when your refund is processed or if there are any issues that require your attention.
Account Dashboard: Log into your account on tradingpostmovers.com and navigate to the Billing section. Here, you can view detailed information about your refund status, including the amount and expected processing time.
Order History: Under the Order History tab, you can find all transaction details, including any pending refunds and their approval status. This section provides transparency about where your refund currently stands.
Mobile App Alerts: If you have the Trading Post Movers mobile app, enable notifications for quick updates. The app will alert you when your refund is initiated, processed, or if further information is needed.
Customer Support: For personalized assistance, don’t hesitate to reach out to customer support via the chat feature on the website or in the app. They can provide real-time updates on your refund status.
FAQ
Unfortunately, if you forget to cancel your storage reservation on time, we are unable to process a refund for that billing period. We recommend reviewing your account settings and deadlines to avoid future charges. For any concerns or assistance, feel free to reach out to our customer service team.
Refund processing times can vary based on your payment method and your bank's policies. Typically, you can expect to see the refund reflected in your account within 5 to 10 business days after it has been processed. For more accurate updates, it's always a good idea to check with your financial institution.
If you see a charge but do not have an active subscription, please start by reviewing your account details for any past subscriptions or transactions. If you still believe there is an error, contact our customer support team with your account information and the details of the charge, and we will assist you in resolving the issue.
If you are unable to receive a refund directly from storage, consider reaching out to customer service for further assistance. You may also explore escalating your inquiry within their support system for additional options. Additionally, reviewing your account details may help clarify any outstanding issues related to your refund.
If storage refuses to issue a refund, the first step is to review their refund policy to understand the specific terms. You might also consider reaching out to customer support again for clarification or further assistance. Additionally, checking any relevant account details could provide insight into the situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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