It’s common for users to overlook billing details until an unexpected charge catches their attention, perhaps due to an automatic subscription renewal. This guide is here to clarify how refunds work at StoriBoard Club, ensuring you understand who is eligible and how to efficiently request your money back. With step-by-step guidance, we aim to make the refund process as seamless as possible, so you can focus on enjoying your experience.
What You Should Prepare Before Applying For Refund
Your StoriBoard Club Account Information: Have your account email and password ready to log into your account portal.
Transaction ID: Locate the specific transaction ID for the purchase you wish to refund, which can typically be found in the receipt emailed to you.
Reason for Refund: Prepare a clear and concise explanation detailing the reason for your refund request, as this is often required during the process.
Order Confirmation Email: Keep a copy of the original order confirmation email, which contains essential details about your purchase.
Proof of Payment: Gather documentation showing the payment made, such as bank statements or credit card records, to validate your transaction.
Subscription Details: If you are seeking a refund for a subscription, be ready to provide details about the subscription plan, including the start date and duration.
Eligibility Confirmation: Review StoriBoard Club's refund policy to ensure that your request falls within their eligibility requirements.
Customer Support Documentation: If you previously communicated with customer support regarding this issue, have any related tickets or correspondence available to reference.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from StoriBoard Club
At StoriBoard Club, we strive to provide a seamless experience for our users, understanding that situations may arise where users might have questions regarding their eligibility for refunds. As a subscription-based service designed for creating and sharing digital storyboards, we recognize that certain account management scenarios related to billing may warrant a review for potential refunds.
Here are some specific circumstances related to your StoriBoard Club account that may qualify for a refund:
Account Cancellation Prior to Renewal: If you cancel your subscription before the renewal date and notice a charge, you might be eligible for a refund for that renewal period.
Service Disruption: In the event of a significant and prolonged service disruption that affects your ability to use the features provided, you could qualify for a pro-rated refund for the duration of the disruption.
Technical Issues: If you experience persistent technical issues that prevent you from accessing your account or using the service, you may have grounds for a refund upon review.
Billing Errors: If you believe there has been a billing error regarding your subscription level or plan, this may be assessed for potential adjustments or refunds.
Please note that all refund requests are evaluated on a case-by-case basis, taking into account the specifics of each situation. We encourage users to reach out to our support team for assistance and to discuss any concerns regarding their subscriptions or billing.
Step-by-Step Process to Request Your StoriBoard Club Refund Like a Pro
If you purchased through StoriBoard Club.com:
Visit the StoriBoard Club website and log into your account.
Navigate to the Account Settings section.
Select Membership & Billing.
Locate the Recent Transactions section.
Click on Request Refund next to the relevant charge.
In the request form, include details such as:
Highlight that the subscription renewed without prior notification.
State that the account was unused.
Submit the form and wait for an email confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your subscription to StoriBoard Club and tap on it.
Scroll down and tap on Report a Problem.
Choose a relevant issue, such as Didn’t authorize this charge or Item didn’t work as expected.
In the description, mention that the subscription renewed without notice.
Submit the request for a refund.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines) in the top left corner.
Select Account.
Go to Purchase History.
Find the StoriBoard Club subscription and tap on it.
Tap Request a refund and select a reason.
In the text box, emphasize that the subscription has renewed unexpectedly.
Submit your refund request and await confirmation.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Click on Manage Account.
Select Order History.
Find the StoriBoard Club subscription in your purchase history.
Click on Request a Refund.
In the refund request form, mention that the subscription renewed without notice.
Specify that you haven’t used the service also.
Submit the request and monitor your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to StoriBoard Club for Refund
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Copy
Subject: Refund Request – StoriBoard Club Account [Your Email]
Dear StoriBoard Club Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund of [Amount]. I have attached relevant documentation for your reference.
Could you please confirm receipt of this request and provide an update within 3-5 business days?
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but not yet processed.
Your request is under review. You will be notified once it is processed.
Processing
The refund is currently being processed by our team.
Please allow up to 3-5 business days for the refund to be completed.
Refunded
The refund has been successfully processed and funds have been returned.
Your payment method has been credited. Check your account for the updated balance.
Partially Refunded
A portion of the original payment has been refunded.
If you have questions about the remaining amount, please contact support.
Completed
The refund process is complete and all actions are finalized.
No further actions are required on your part; the refund is fully processed.
Canceled
The refund request was canceled before processing.
You can reinitiate the refund process if needed through your account.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At StoriBoard Club, users engage with a range of subscription plans to access creative storytelling tools and resources. Here are some real user scenarios where individuals successfully navigated the refund process.
Subscription Downgrade: A user decided to downgrade their subscription from a premium plan to a standard plan after realizing they didn't need all the features. After contacting support, they received a refund for the difference in billing for the current month.
Accidental Renewal: A customer forgot to turn off auto-renew for their annual subscription. Upon realizing the renewal, they reached out to StoriBoard Club and were able to secure a refund for the unwanted charge, reinstating their prior plan.
Billing Clarification: A user noticed a charge on their account and wasn’t sure if it was for a one-time purchase or their subscription fee. After contacting customer support for clarification, they learned it was a one-time fee and opted for a refund as they did not intend to make that purchase.
Trial Subscription Transition: Following a trial period, a user chose not to continue with their subscription and believed they were billed mistakenly. They contacted StoriBoard Club to confirm their cancellation status. The support team verified the cancellation and processed a refund for the recent charge.
The Easiest Way to Get a StoriBoard Club Refund
If you're frustrated trying to get a refund from StoriBoard Club—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently at StoriBoard Club ensures you stay informed about your financial transactions. The platform offers multiple ways to keep you updated on your refund progress, making it easier than ever to monitor your requests.
Email Notifications: StoriBoard Club sends detailed email updates regarding your refund status. Look for emails with the subject line "Your Refund Update" to find information on approval and processing stages.
In-App Notifications: If you have the StoriBoard Club app, ensure your notifications are enabled. You’ll receive real-time updates directly through the app when your refund status changes.
Account Dashboard: Log in to your StoriBoard Club account and navigate to the Order History section. Here, you can view detailed information about each order and its corresponding refund status.
Billing Section: For comprehensive insights, check the Billing section in your account settings. This will show a summary of all financial transactions, including any pending refunds.
Refund Progress Information: StoriBoard Club provides updates on each stage of the refund process, including when your request is received, when it is being processed, and when it has been completed. Look for phrases like "Processing" or "Completed" in your notifications.
Customer Support: If you're ever unsure or have questions about your refund, don't hesitate to reach out to StoriBoard Club's customer support through the help section in your account. They can provide specific details related to your refund request.
FAQ
If you forgot to cancel your StoriBoard Club subscription on time, we typically do not offer refunds for the billing cycle that has already started. However, we encourage you to reach out to our customer support team for assistance, as they may be able to provide options or guidance based on your situation.
Refunds typically take 5 to 10 business days to appear in your account, depending on your bank's processing times. Once we initiate the refund, the duration may vary based on your financial institution's policies. We appreciate your patience during this process.
If you see a charge but don't have an active subscription, please first check your email for any confirmation or notification regarding a recent purchase. If you still believe the charge is incorrect, reach out to our customer support team with your transaction details, and they will assist you in resolving the issue.
If you're unable to obtain a refund directly from StoriBoard Club, consider reaching out to customer service again for further assistance. You may also explore escalating your request within their support system for additional review. Additionally, take a moment to review your account details to ensure all information is accurate and up-to-date.
If StoriBoard Club has refused to issue a refund, consider reviewing their refund policy to ensure you meet the requirements. You may also want to reach out to their support team again for clarification on their decision or to seek further assistance. Additionally, double-check your account details to confirm any status or transaction specifics that may be relevant.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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