How to Get a Strapi Refund

• Account Information: Your Strapi account email and username.
• Transaction ID: The unique identifier for the transaction you wish to refund.
• Subscription Type: Information about your subscription plan (e.g., self-hosted, cloud, etc.).
• Purchase Date: The date when you made the purchase to assist with the refund timeline.
• Reason for Refund: A clear explanation of why you are requesting the refund (e.g., service not meeting expectations, technical issues).
• Documentation: Any relevant screenshots or error messages that support your refund request.
• Payment Method: Details of the payment method used (credit card, PayPal, etc.) to help validate the transaction.
• Communication Records: Any previous correspondence with Strapi support regarding this issue.

*Working days are Monday to Friday, and don't include public holidays.

At Strapi, understanding your rights in relation to refunds is essential, particularly as our services revolve around subscription-based access to powerful content management systems. While we strive to provide high-quality digital solutions, there are specific instances where you may find yourself seeking clarity on potential refund eligibility.

Refund eligibility at Strapi is influenced by several factors related to your subscription management and usage. Below are scenarios that may qualify for a refund consideration:

• **Subscription Downgrade**: If you decide to downgrade your subscription plan and your previous plan has a different billing schedule, you may be eligible for adjustments related to the remaining period of the original plan, depending on the timing of the downgrade.
• **Service Disruptions**: In the rare event of prolonged service disruptions that affect your access, you may be eligible for a refund for the period during which the services were not available.
• **Billing Errors**: If you believe that a discrepancy exists in your billing amount compared to your subscribed plan, you might seek clarification and adjustments that could lead to a refund if a verifiable error is identified in your account's billing history.
• **Trial Periods**: If you have signed up for a trial period and decide to transition to a paid plan but make the switch before the trial concludes, your situation might qualify for an assessment regarding any charges incurred during that transition.

We encourage you to review your subscription details and account history to identify any circumstances that may pertain to your situation. If you have any questions or need further assistance with your subscription, please don't hesitate to consult our support resources for guidance.

At Strapi, customers occasionally find themselves in situations where they need clarity or changes regarding their subscriptions or services. Here are a few realistic scenarios illustrating how users successfully claimed refunds:

• Subscription Downgrade: A user decided to downgrade their Strapi subscription from a Pro plan to a Free plan after realizing they did not need all the features available in the Pro plan. After reaching out to customer support, they successfully claimed a refund for the difference in price for the billing cycle following their downgrade.
• Change of Billing Cycle: A small business utilizing Strapi wanted to shift their billing cycle from monthly to yearly to take advantage of cost savings. After making the request within the proper timeframe, they received a refund for the initial monthly charge and were billed for the new yearly plan directly.
• Service Evaluation: An organization initially signed up for a Strapi service to evaluate its features but found that it did not meet their specific needs. After a brief period, they contacted support, clearly outlining their reasoning, and successfully obtained a refund for their first month of service.
• Account Configuration Changes: A user who was testing a new Strapi configuration inadvertently made unnecessary upgrades to their plan. Upon contacting Strapi support for clarification and explaining the circumstances of their account management, the user received a refund for the upgraded features they did not intend to keep.

Tracking your refund status with Strapi is crucial for maintaining a smooth operation in your business. To ensure you stay updated on your transactions, follow these efficient methods specific to Strapi's system:

• Check Your Account Dashboard: Log in to your Strapi account and navigate to the Account Dashboard. Here, you can view an overview of your recent transactions, including any pending refunds.
• Order History Section: Within the dashboard, head to the Order History section. This area will provide detailed information about each order, including the status of any refunds processed.
• Billing Section Updates: Under the Billing section of your account settings, you can find specific details about your charges and refunds. This will help you see if your refund has been initiated.
• Email Notifications: Strapi sends email updates regarding your refund status. Check your email for notifications detailing when a refund has been initiated and when it is expected to be completed.
• In-app Notifications: Keep an eye on the in-app notifications in Strapi. These will alert you to any changes in the status of your refund and provide quick access to relevant details.
• Merchant-Specific Reporting Tools: Utilize Strapi’s reporting tools designed for merchants. These tools can give you insights into refund trends and patterns, assisting you in managing future transactions more effectively.