How to Get a StrataMGT Refund

• Order Number: Locate your unique order ID from your original purchase confirmation email.
• Purchase Date: Have the exact date when the transaction was made handy for reference.
• Payment Method: Identify the payment type used (credit card, PayPal, etc.) and ensure you have the last four digits of the card, if applicable.
• Account Information: Be ready to provide your account login details or email associated with your StrataMGT account.
• Reason for Refund: Clearly outline the reason for your refund request, such as dissatisfaction with the product or service issues.
• Supporting Documentation: Gather any relevant documents, such as email correspondence with customer service, photos of products (if applicable), or screenshots demonstrating issues.
• Refund Policy Understanding: Familiarize yourself with StrataMGT’s specific refund policy to ensure your request complies with the outlined terms.
• Return Shipping Label: If your refund requires product return, check if a return shipping label is needed and print it if it is provided in your refund instructions.

*Working days are Monday to Friday, and don't include public holidays.

At StrataMGT, we value our users and strive to provide clarity around the circumstances under which they may be eligible for a refund. StrataMGT offers various services tailored for property management and strata administration, including software solutions and subscription-based access to tools that assist users in managing their properties efficiently.

Understanding refund eligibility is essential, as it ensures that users have a clear framework regarding their accounts and billing situations. Below are specific circumstances under which users may qualify for a refund from StrataMGT:

• Cancellation of Subscription: Users who cancel their subscription prior to the next billing cycle may be eligible for a refund for that billing period if they notify StrataMGT within the specified cancellation timeframe.
• Account Downgrade: If a user decides to downgrade their subscription plan, they might be eligible for a prorated refund for the difference in service fees based on the timing of the change.
• Service Interruption: In instances where there is a significant and unforeseen service interruption, users may be eligible for a refund if they are unable to access essential services during the downtime.
• Billing Errors: Users who notice discrepancies in their billed amount compared to their selected plan may qualify for a refund upon investigation and confirmation of the issue by StrataMGT.
• Feedback on Product Satisfaction: While refunds are not guaranteed, StrataMGT may consider refund requests linked to dissatisfaction with specific features, but these will typically involve an assessment of the circumstances and service use.

Users are encouraged to reach out to StrataMGT’s customer support for further clarification regarding their unique situations and any refund inquiries they may have. Our goal is to ensure that users feel supported and informed throughout their experience.

At StrataMGT, users often find themselves navigating the complexities of their subscription plans and service usage. Here are some scenarios where users successfully claimed refunds:

• Subscription Downgrade: A user decided to downgrade their subscription plan after realizing that the features of the higher tier were not essential for their needs. After initiating the downgrade, they contacted StrataMGT's support to clarify the refund policies and confirmed they would receive a prorated refund for the unused portion of their previous plan.
• Account Transition: After a recent merger, a company transitioned its StrataMGT account to a new billing entity. One of the users noticed an unwanted charge during this process. By reaching out to StrataMGT, they explained the situation and, after confirming the date of the transition, received a refund for the erroneous charge that occurred during the account migration.
• Service Interruption: A user experienced a temporary service interruption while utilizing StrataMGT's platform for a critical project. Upon notifying customer support about the disruption, they were informed that their account would be credited for the hours lost. The user appreciated the prompt assistance and received a refund reflecting the days affected by the service issue.
• Overpayment Clarification: A user accidentally entered an incorrect payment amount for their subscription renewal, resulting in an overpayment. Upon realizing the mistake, they contacted StrataMGT for clarification on their billing. After providing the necessary details, they were pleased to receive a refund for the overpaid amount, reinstating their correct subscription status without any complications.

Tracking your refund status with StrataMGT is straightforward and efficient. Follow these tailored steps to keep yourself informed about your refund progress.

• Check Your Email: StrataMGT sends refund updates directly to your registered email address. Look for messages titled 'Refund Status Update' which will detail your refund processing times and any required action.
• Utilize Your Account Dashboard: Log in to your StrataMGT account and navigate to the Order History section. Here, you can view the status of all your recent transactions, including any refunds currently being processed.
• In-App Notifications: If you’re using StrataMGT’s mobile app, enable notifications to receive real-time updates about your refund status. Notifications will alert you to any changes or confirmations regarding your refunds.
• Visit the Billing Section: For the most detailed information, go to the Billing section within your account settings. This area offers comprehensive insights into transaction histories, including pending and completed refunds.
• Track Refund Progress: When you view your refund status in the account dashboard, you’ll see updates such as 'Initiated', 'In Process', or 'Completed'. Take note of these statuses for accurate tracking.
• Use the Help Center: If you have questions or need assistance, check StrataMGT's Help Center articles regarding refunds. They provide detailed explanations of refund policies and expected timelines.