How to Request A STREETside Refund

• Order Number: Locate your unique order number found in your confirmation email or account order history.
• Transaction ID: Gather the transaction ID provided at the time of purchase, which is necessary for tracking your request.
• Account Information: Ensure you have access to the account you used for the purchase, including your username and registered email address.
• Purchase Date: Note the exact date of purchase, as STREETside requires this for verifying the transaction.
• Reason for Refund: Prepare a clear and concise explanation for your refund request, referencing any issues with the product or service.
• Photo Evidence: If applicable, take clear photos of the product or service issue to support your refund claim.
• Return Shipping Receipt: If you are returning a product, keep a copy of the return shipping receipt as proof of dispatch.
• Customer Service Communication: Retain any email or message exchanges with STREETside customer service regarding your order.

At STREETside, we prioritize customer satisfaction and want to ensure that you understand your eligibility for refunds based on our services. As a platform that connects users with local services and products, we recognize that various circumstances may arise that could prompt a request for a refund. Our refund eligibility criteria are designed to be clear and relevant to the specific nature of our offerings.

Refund eligibility at STREETside may be applicable under the following circumstances:

• Order Cancellations: If you cancel an order before it is processed or shipped, you may qualify for a full refund of the amount paid.
• Service Non-Delivery: In rare cases where a service was paid for, but the service was not delivered as expected, you might be eligible for a refund.
• Incorrect Billing: Should there be any discrepancies in the billing amount from what was initially agreed upon, this situation may allow for a refund consideration.
• Service Quality Issues: If the service provided does not meet the description or quality standards outlined at the time of purchase, you may have grounds for a refund.

We encourage users to keep track of their orders and communications to help clarify their eligibility when considering a refund. Each situation is evaluated on a case-by-case basis to ensure fairness and transparency in our processes.

At STREETside, we understand that our users may occasionally need assistance with their services or products. Here are some common scenarios where customers successfully claimed refunds:

• Subscription Plan Change: A user decided to upgrade their STREETside subscription plan mid-cycle. After realizing they preferred the previous plan’s benefits, they contacted customer support and were promptly issued a refund for the difference in price after transitioning back to their original plan.
• Shipping Delays: A customer ordered a set of custom street signage, but due to unforeseen circumstances, the delivery was delayed beyond the promised timeframe. After reaching out to STREETside’s support team to express their concern, they were offered a refund for the expedited shipping costs.
• Product Return: A user purchased a digital marketing consultation package but found that the service did not meet their expectations. They requested a refund through the straightforward return process outlined on the STREETside website, and their full payment was returned upon confirmation of the consultation's completion.
• Account Billing Inquiry: A customer noticed a discrepancy in their monthly billing related to their STREETside advertising account. After clarifying their usage and subscription features with customer support, they received a refund for the unanticipated extra charge, ensuring they were only billed for the services they utilized.

Tracking your refund status with STREETside is straightforward and efficient. Here’s how to ensure you're always informed about your refund progress:

• Email Updates: Keep an eye on your email inbox! STREETside sends dedicated refund status emails whenever your refund is processed or if there are any updates regarding your request. Look for emails titled "Refund Update" for the latest information.
• In-App Notifications: If you have the STREETside mobile app installed, make sure to enable notifications. You'll receive timely alerts about your refund status directly within the app, providing a convenient and immediate way to stay informed.
• Account Dashboard: Log into your STREETside account and navigate to the Order History section. Here, you can find a detailed view of your refund requests, including the current status and any associated information regarding the processing times.
• Billing Section: For additional details, check the Billing Section under your account settings. This area provides insights into completed transactions and any refunds issued, allowing you to track where your refund stands.
• Communication Timeline: When you initiate a refund, STREETside typically provides a timeline of when you can expect to see the funds returned. This estimate can be found in your account dashboard or within the refund status email.
• Customer Support: If you have questions or require assistance, reach out to STREETside's customer support directly through the app or website. They can help clarify your refund status and provide additional insights that may not be visible in your account dashboard.