How to Get a Stress Care Refund

• Appointment Date and Time: Have the details of your initial consultation or any subsequent sessions ready.
• Account Information: Your Stress Care account username or email associated with your account.
• Transaction ID: Locate the specific transaction ID from your payment confirmation email for the services rendered.
• Payment Method: Be prepared to provide details about how you paid (credit card, insurance, etc.).
• Reason for Refund: Clearly articulate the reason for your request, for example, dissatisfaction with service or cancellation prior to the appointment.
• Documentation of Communication: Include any email threads or correspondence with Stress Care regarding your service or cancellation.
• Proof of Cancellation: If applicable, provide any cancellation confirmation emails or notifications that might support your refund request.
• Billing Statement: Attach a copy of your billing statement showing the charge from Stress Care.
• Insurance Information: If insurance was involved, provide relevant policy details and any claim numbers associated with your services.

*Working days are Monday to Friday, and don't include public holidays.

At Stress Care, we are committed to providing our clients with quality mental health services. Understanding your rights and eligibility for a refund is important as you manage your care and billing. Refund eligibility is generally influenced by factors such as service type, attendance, and account management issues.

The following situations may qualify for a refund or billing adjustment:

• Service Cancellations: If you need to cancel a scheduled session and provide the required notice as outlined in our policy, you might be eligible for a refund or credit towards a future session.
• Session Rescheduling: In the event you reschedule a session and it does not occur due to unforeseen circumstances, you could be eligible for consideration of a refund or credit.
• Service Quality Concerns: If you believe that the service provided did not meet the standards set forth during your initial consultation, you might be able to request a review of the service for potential adjustments to your billing.
• Payment Errors: If there is a discrepancy in the service charged compared to what was agreed upon during your intake, this situation could be reviewed for eligibility regarding a refund or adjustment.
• Package Purchases: If you purchased a package of sessions and do not utilize all included services within the designated timeframe, you may seek a refund for any unused sessions in accordance with our outlined policy.

We encourage you to reach out to our billing department directly for any inquiries or to discuss your specific situation in order to determine your eligibility for refunds.

At Stress Care, we strive to ensure a seamless experience for all our users. Here are a few examples of how clients successfully navigated refund claims for specific services.

• Subscription Overlap: A user realized they had mistakenly activated an additional subscription plan while trying to switch to a new therapy package. Upon reaching out to customer support, they swiftly clarified their account status and successfully received a refund for the overlapping subscription.
• Service Interruption: During a scheduled online therapy session, a client experienced technical issues that prevented their connection. After informing Stress Care about the disruption, the user was granted a refund for that session, ensuring they felt valued despite the inconvenience.
• Billing Query: A user noticed a charge for a service they believed they had canceled. They contacted Stress Care to verify their subscription details. After reviewing the account, it was confirmed that the user was agreeable to a different plan, leading to a prompt refund for the previous charge.
• Promotional Offer Adjustment: A client had recently signed up for a virtual workshop but later saw a promotional offer that better suited their needs. They reached out to Stress Care, who facilitated an easy transition to the new offer, issuing a refund for the initial workshop fee in the process.

Tracking your refund status at Stress Care is designed to be straightforward and efficient. By utilizing the specific tools and communication methods that Stress Care offers, you can stay informed about your refund's progress with ease.

• Email Notifications: Keep an eye on the email address associated with your Stress Care account. You will receive detailed email updates whenever there's a status change regarding your refund, including confirmation of your request and completion notifications.
• Account Dashboard: Log into your Stress Care account and navigate to the Order History section. Here, you can find a comprehensive overview of all your transactions, including any associated refund requests and their current statuses.
• Mobile App Notifications: If you use the Stress Care mobile app, ensure that push notifications are enabled. You will receive real-time updates directly in the app about your refund progress, allowing you to track it on-the-go.
• Billing Section: Within the Billing section of your account settings, you can view detailed information about recent charges and any refunds processed. This area provides clarity on which transactions have refunds initiated and their anticipated completion dates.
• Progress Tracking: For each refund request, Stress Care provides information regarding the stages of the refund process. You can see if your refund is pending, in progress, or completed, along with estimated timelines for each stage.
• Customer Support: If you're unable to find the information you need, reach out directly to Stress Care's customer support through the chat feature on the website or app. They can provide specific insights and updates about your refund status.