Billing can often slip our minds until an unexpected charge appears, leaving users puzzled and seeking clarity. At Stride Pest Control, we understand that navigating the refund process can be daunting, which is why this guide is designed to walk you through the details of how refunds work, who is eligible, and the steps to request your money back efficiently. By following our outlined procedures, you can ensure a smooth resolution, allowing you to focus on what truly matters—keeping your home pest-free.
What You Should Prepare Before Applying For Refund
Service Agreement Details: Have a copy of your service agreement handy to reference the specific terms and conditions related to refunds.
Invoice or Receipt: Gather your original invoice or receipt from the service to confirm the transaction amount and service details.
Transaction ID: Locate the transaction ID associated with your payment for quicker processing.
Photos or Documentation: Prepare any photos or documentation that support your claim, such as before-and-after images or details about service delivery issues.
Communication Records: Keep records of any communication with Stride Pest Control related to the service, including emails or messages that may outline your concerns.
Account Information: Have your Stride Pest Control account number ready to expedite the identification of your service history.
Refund Reason: Clearly outline your reasons for requesting a refund, ensuring they align with the return policy described in your service agreement.
Bank Details: If applicable, be ready to provide your bank details for the refund process, including account number and routing information.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
Debit Card
5-7 working days
PayPal
3-5 working days
ACH Transfer
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Stride Pest Control
At Stride Pest Control, customers have specific rights regarding their service agreements and potential refunds. Understanding your eligibility for a refund is essential, especially considering the nature of pest control services, which often involve scheduled treatments and service guarantees.
Refund eligibility may arise from various circumstances related to the services provided. Below are some specific situations that may qualify for refunds with Stride Pest Control:
Service Satisfaction Guarantee: If a treatment does not meet the expected results within the specified time frame, you may be eligible for a follow-up service or a partial refund.
Cancellation of a Scheduled Service: Should you need to cancel a scheduled treatment, any pre-paid fees for that service may be eligible for a refund, depending on the notice period given.
Service Rescheduling: If a service is rescheduled by Stride Pest Control due to unforeseen circumstances, you have the option to request a refund for any payments made for that specific visit.
Changes in Treatment Plan: If a change in the agreed service plan occurs, such as the need for different treatment methods suggested by the technician, you may discuss potential adjustments to your fees.
Account Credit: If you have an account credit due to overpayment or promotional adjustments, this may be applied towards future services or, under certain conditions, refunded directly.
For questions regarding specific situations or to seek clarification on your eligibility for a refund, it is advisable to contact Stride Pest Control’s customer service team.
Step-by-Step Process to Request Your Stride Pest Control Refund Like a Pro
If you purchased through stridepest.com:
Visit stridepest.com and log into your account.
Navigate to the Account Settings section.
Select Manage Subscriptions.
Locate the subscription in question and click on Details.
Look for the Request a Refund option and click on it.
Fill out the refund request form.
Mention that the subscription renewed without notice.
Emphasize that the account was unused for the billing period.
Clearly state the refund amount you are requesting.
Submit the form and wait for a confirmation email.
If you purchased through the Apple App Store:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your Stride Pest Control subscription.
Scroll down and select Report a Problem.
Select Request a Refund and follow on-screen instructions.
Mention that the subscription renewed without notice.
Note any issues that led to your refund request, such as lack of usage.
Submit your request and check your email for confirmation.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Profile Icon in the top-right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Find your Stride Pest Control subscription and select it.
Tap on Report a problem and choose Request a refund.
In the reasoning box,
Mention the renewal occurred without prior notification.
Stress the account was not utilized during the billing period.
Submit your request and await further communication via email.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select Manage your subscriptions.
Locate the Stride Pest Control subscription and click on it.
Look for the Request a Refund option.
Fill in the required details in the refund request form.
State clearly that the subscription renewed unexpectedly.
Mention that you did not use the service.
Submit the form and keep an eye on your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Stride Pest Control for Refund
Script
Copy
Subject: Refund Request – Stride Pest Control Account [Your Email]
Dear Stride Pest Control Team,
I hope this message finds you well.
I am writing to bring to your attention a billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
I have attached the relevant documentation for your review.
Could you please confirm receipt of this request and update me within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but not yet reviewed.
Your refund is under review and will be processed shortly. Please allow up to 5 business days.
Processing
The refund request is being processed by our team.
We are working on your refund. This may take an additional 2-3 business days.
Refunded
The refund has been completed and the amount is credited back to your account.
You will see the refund amount in your account within 3-5 business days.
Partially Refunded
A portion of the refund has been issued based on the service rendered.
You will receive a partial refund. Check your account for details on the amount refunded.
Completed
The refund process is finalized, and the case is closed.
You can no longer make changes to this refund. Thank you for your understanding.
Canceled
The refund request has been canceled by either you or our team.
If you believe this was an error, please contact us to discuss further options.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Stride Pest Control, customer satisfaction is paramount. Here are some real user scenarios that illustrate how clients successfully navigated refund requests:
Subscription Pause Request: A customer opted for a seasonal pest control plan but decided to pause their service during winter months. After contacting Stride Pest Control to inquire about the refund policy for the unused portion of their plan, they received a clear explanation and were granted a prorated refund for the missed service visits.
Service Rescheduling Issue: A client scheduled an appointment for a termite treatment but had to reschedule due to a last-minute emergency. Upon reaching out to customer support, they clarified their options and received a full refund for the canceled appointment due to the missed service window.
Service Satisfaction Inquiry: A customer was not satisfied with the effectiveness of a recent pest control treatment. After discussing their concerns with customer service, the representative offered a complementary follow-up service and a refund for the initial treatment, ensuring the customer felt valued and heard.
Account Billing Clarification: An individual noticed an unexpected charge related to their pest control subscription. They contacted Stride Pest Control’s support team for clarification, which led to the discovery of a billing cycle misalignment. The company promptly processed a refund for the extra charge, resolving the confusion seamlessly.
The Easiest Way to Get a Stride Pest Control Refund
If you're frustrated trying to get a refund from Stride Pest Control—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Stride Pest Control is straightforward, thanks to our dedicated communication channels and user-friendly interface. Follow the steps below to efficiently monitor your refund process.
Check Your Email: Once you initiate a refund, Stride Pest Control will send you an email confirmation. This email contains vital details about your request, including a reference number for tracking.
Utilize the In-App Notifications: If you use the Stride Pest Control mobile app, enable notifications to receive real-time updates about your refund status right on your device.
Visit Your Account Dashboard: Log into your account on stridepest.com and navigate to the Order History section. Here, you will find the status of your recent transactions, including any pending refunds.
Billing Section Insights: For detailed information about your refund progress, head to the Billing section of your account. It will provide updates on processing times and any additional notes related to your refund.
Contact Customer Support: If you need further clarification, our customer support team is readily available. Use the Contact Us feature in your account for quick assistance regarding your refund inquiry.
FAQ
If you forget to cancel your service with Stride Pest Control on time, the refund policy generally does not allow for refunds on completed transactions. However, we encourage you to reach out to our customer service team to discuss your situation, as they may offer assistance or options based on your circumstances.
Refund processing times can vary depending on your financial institution, but typically you can expect to see the refund reflected in your account within 5 to 10 business days after it has been processed. Stride Pest Control processes refunds as quickly as possible, but the exact timing may be out of our control once the refund is issued.
If you see a charge but don't have an active subscription, please contact our customer support team for assistance. Be prepared to provide details about the charge and any relevant account information. Our team will help you clarify the situation and determine the next steps.
If you are unable to obtain a refund directly, consider reaching out to Stride Pest Control's customer service again for further assistance. You may also explore escalating your request within their support system to ensure it receives appropriate attention. Additionally, reviewing your account details and previous communications may provide clarity on your situation.
If Stride Pest Control declines to issue a refund, your best course of action is to carefully review their refund policy for any stipulations that may apply to your situation. Additionally, consider reaching out to their customer support team once more for clarification or to discuss your case in further detail. Checking your account details or service agreements might also provide insight into the reasons behind the decision.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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