How to Get a Strikingly Refund

• Account Verification: Ensure you are logged into the correct Strikingly account associated with the order.
• Order Number: Locate your unique order or subscription ID from your account dashboard or confirmation email.
• Transaction Details: Gather the payment method used (credit card, PayPal, etc.), including the last four digits of your card if applicable.
• Service Plan Information: Identify the specific subscription plan or service (e.g., Pro Plan, eCommerce features) you wish to request a refund for.
• Refund Reason: Prepare a clear explanation for your refund request, including any specific issues experienced with the service.
• Date of Purchase: Note the date when the service or subscription was purchased to ensure it falls within the refund eligibility period.
• Proof of Communication: Keep any relevant correspondence (emails, chats) with Strikingly support regarding your issue, which may support your case.
• Cancellation Confirmation: If applicable, have confirmation of any cancellation requests submitted prior to your refund request.
• Attachments: Attach any screenshots or documentation that demonstrate the reason for your refund request (e.g., errors, non-functionality).
• Feedback Documentation: If you provided feedback regarding your experience, have that documented to reference in your request.

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At Strikingly, users engaging with their subscription-based website building services may find themselves needing clarity on refund eligibility. The policies around refunds are tailored to the specific usage and subscription nature of their offerings. Below are scenarios that may apply under Strikingly's refund eligibility criteria:

• Account Downgrade: If you decide to downgrade your subscription from a higher tier to a lower one, you may be eligible for a partial refund depending on your account usage and the specific terms associated with the downgrade.
• Subscription Cancelation: Users who cancel their subscription before the next billing cycle may be able to receive a refund for any unused portion of their current subscription term, particularly if they opt for a monthly billing cycle.
• Service Issues: If you experience significant technical problems with your website that cannot be resolved through customer support, you might explore the possibility of a refund for the period affected, depending on the nature and duration of the issue.
• Pro Plan Trials: Users who have trialed the Pro Plan and find it unsuitable for their needs might seek a refund if they haven’t fully utilized the services during the trial period.
• Billing Errors: Any discrepancies in billing, such as being charged for features not used or incorrectly billed service durations, could potentially qualify for a review and possible refund, provided you provide the necessary information for assessment.

Understanding these eligibility scenarios can help users make informed decisions regarding their subscriptions and service engagements with Strikingly.

At Strikingly, users often navigate the platform's offerings for creating stunning websites and managing subscriptions. Here are some realistic scenarios where users have successfully claimed refunds under various circumstances.

• After upgrading to a premium plan, a user discovered that their website design needs were still not met by the chosen features. Upon contacting Strikingly’s customer support, they were offered a **full refund for the premium subscription** within the trial period.
• A customer mistakenly purchased additional bandwidth for their website but later realized their site had minimal traffic. They reached out to Strikingly support to explain the situation, leading to the **reversal of the bandwidth charge** on their account.
• A user experienced temporary service interruptions due to scheduled maintenance, which affected their ability to host a timely event. After discussing the issue with customer support, Strikingly granted them a **credit towards their next billing cycle**, effectively serving as a refund for the inconvenience.
• While transitioning their website on Strikingly to a different platform, a user decided they no longer needed their remaining subscription. Following proper channels to communicate their transition plans, they received **a prorated refund for the unused portion of their subscription** swiftly.

Tracking your refund status effectively is essential to staying informed about your transactions with Strikingly. Here’s how you can easily monitor the progress of your refund:

• Email Notifications: Keep an eye on your email inbox for updates from Strikingly. They send out refund confirmation emails and status updates, so ensure that you check both your inbox and spam folder if you haven’t seen any notifications.
• Account Dashboard: Log in to your Strikingly account and navigate to the Billing section. Here, you can find detailed information about your transactions, including any pending refunds.
• Order History: Within your account settings, visit the Order History tab, where you can track all your past purchases and refunds. This section provides real-time updates on the refund status.
• In-App Notifications: Check for any notifications within the Strikingly app. If you use the Strikingly mobile app, you may receive prompt updates regarding your refund directly through app notifications.
• Customer Support: If you have any questions or can't find the information you need, you can always reach out to Strikingly’s customer support for assistance. They can provide detailed insights into your refund status.