How to Get a STRUCTURELY Refund

• Account Information: Have your STRUCTURELY account credentials ready, including your username and registered email address.
• Transaction ID: Locate the specific transaction ID related to the service or subscription you want to refund.
• Service Details: Clearly identify the service or subscription (e.g., chatbot services, lead engagement) for which you are seeking a refund.
• Refund Reason: Prepare a concise explanation of why you're requesting the refund, detailing any issues you encountered.
• Billing Statement: Collect billing statements or invoices that reflect the charge you’re disputing, ensuring they match the transaction ID.
• Previous Correspondence: Gather any emails or messages exchanged with STRUCTURELY's support team regarding your service or refund inquiry.
• Timeframe: Note the date of the transaction and any relevant timelines for the refund request to ensure it falls within STRUCTURELY's refund policy.

At STRUCTURELY, we strive to provide exceptional service and support for all our users. Understanding your rights and eligibility for refunds is essential, especially within our subscription-based model. Users seek clarity on when they might qualify for refunds based on their account situations and service usage.

Please review the following scenarios that may qualify for refunds within STRUCTURELY:

• Service Downtime: If you experience extended downtime of our services that disrupts your usage, you might be eligible for a prorated refund for the affected period.
• Billing Discrepancies: In cases where there are discrepancies in your billing—for instance, discrepancies regarding service tier charges—users may seek clarification and potentially a refund if verified.
• Technical Issues: If technical issues prevent you from accessing your account or utilizing purchased features, this scenario could warrant a review for a refund, depending on the duration and impact.
• Account Adjustment Requests: If you have made adjustments to your account that were not properly reflected in your billing, eligibility for a refund may be assessed upon review.
• Provisions for Cancellations within a Trial Period: If you sign up for a trial and decide to cancel during this period, you may not incur any charges, and eligibility will be evaluated under these conditions.

For more detailed information about your specific situation or to request a review, please reach out to our customer support team, who are ready to assist with your inquiries.

At STRUCTURELY, users occasionally find themselves in situations where they need to claim refunds due to specific account or subscription circumstances. Here are some realistic scenarios illustrating how customers have successfully navigated the refund process:

• A user intended to upgrade their subscription to include additional features but mistakenly selected a plan without those features. After reaching out to STRUCTURELY support, they were able to clarify their needs and successfully receive a refund for the plan they did not intend to select, reinstating their previous subscription.
• During a planned service maintenance, a user encountered unexpected downtime affecting access to their account for several hours. After submitting a request for clarification on their subscription status, they received an explanation along with a refund for that month’s service, reflecting the inconvenience caused.
• A customer wanted to pause their subscription during a seasonal period when their usage was low. After submitting a request through the STRUCTURELY dashboard to temporarily deactivate their account, they were informed of the billing cycle and successfully received a refund for the unused portion of their subscription.
• Another user discovered they were billed for a service that was set to conclude, but their timeline for project completion had shifted unexpectedly. They contacted support to explain their situation and were able to negotiate a refund for the unused days of their subscription, ensuring they only paid for what they actively utilized.

Keeping track of your refund status with STRUCTURELY is straightforward and user-friendly. Here are some efficient ways to monitor your refund progress:

• Email Notifications: Check your inbox for refund updates sent directly from STRUCTURELY. Look for emails titled 'Refund Status Update' for the latest information on your request.
• In-App Alerts: Open your STRUCTURELY app to view any in-app notifications regarding your refund status. These alerts provide real-time updates and can often outline next steps.
• Account Dashboard: Log into your STRUCTURELY account and navigate to the dashboard. Under the 'Order History' section, you can view detailed updates on each refund request you’ve submitted.
• Billing Section: Within the billing section of your account, you will find a dedicated area for refund tracking. This section shows the status of your refunds, including pending, approved, or completed stages.
• Detailed Status Information: STRUCTURELY provides comprehensive details on your refund progress, including timestamps for when the refund was requested, approved, and any payment processing timelines.
• Merchant-Specific Features: Take advantage of STRUCTURELY’s merchant-specific tools to easily track refunds initiated through your integrations. These tools provide visual progress bars and estimated completion times for your refunds.