How to Get a Studio Physique Refund

• Proof of Purchase: Have your receipt or confirmation email ready to confirm your purchase from Studio Physique.
• Account Information: Gather your Studio Physique account details, including your username and email associated with the account.
• Transaction ID: Locate the transaction ID from your payment confirmation for easier reference.
• Service Details: Clearly outline the specific class or service you are seeking a refund for, including date and time.
• Reason for Refund: Prepare a concise explanation as to why you are requesting a refund, as Studio Physique may require this for processing.
• Cancellation Confirmation: If applicable, keep any cancellation confirmation emails or messages received from Studio Physique.
• Membership Status: Verify if your membership is still active and any specific terms related to refunds that might apply.
• Communication Records: Compile any prior communication with customer service regarding the issue at hand, as this may help expedite the process.

*Working days are Monday to Friday, and don't include public holidays.

At Studio Physique, understanding your rights regarding refunds is essential. As a provider of fitness classes and subscription services, eligibility for a refund may depend on your specific circumstances, including class attendance, subscription status, and change of plans. Here are some situations that may qualify for refunds:

• Class Cancellations: If a scheduled class is canceled by Studio Physique, you may be eligible for a credit or refund for that specific session.
• Membership Changes: Should you choose to downgrade or upgrade your membership plan, the timing of your request may influence the refund of any prepaid membership fees.
• Health Concerns: In the event of a medical issue that prevents you from attending classes, you may want to inquire about potential refunds or credits for unused sessions, provided you can verify your situation.
• Promotional Offers: If you enrolled through a limited-time promotional offer and did not receive the advertised benefits, you may wish to discuss your eligibility for a refund or credit.

It’s important to communicate directly with Studio Physique regarding your specific case to determine eligibility in a neutral and constructive manner.

At Studio Physique, users occasionally face unique situations that prompt them to seek refunds. Here are some real user scenarios where refunds were successfully claimed:

• Class Package Expiration: A member realized they had purchased a class package that was about to expire but had unexpected scheduling conflicts. They reached out to customer service, explained their situation, and successfully received a refund for the unused classes due to their exceptional circumstances.
• Accidental Subscription Renewal: A user intended to switch to a different membership tier but forgot to make the change before the renewal date. Upon contacting Studio Physique support, they provided details of their intent, and the support team efficiently processed a refund for the extra charges while also guiding them on how to update their subscription settings.
• Mismatched Billing Cycle: A fitness enthusiast noticed that their billing cycle for their monthly membership didn’t align with their friend's as they had thought. After reaching out to Studio Physique for clarification, customer service verified the discrepancy and facilitated a refund for the additional days that overlapped with their friend's billing cycle.
• Service Interruption: During a temporary software update, some users experienced issues accessing virtual classes. One user expressed concerns about missed sessions, and Studio Physique promptly issued a refund for the classes affected, ensuring that the user felt valued and supported during the inconvenience.

Tracking your refund status at Studio Physique is straightforward and efficient when you know where to look. Use the following tips to ensure you stay updated on your refund process.

• Check Your Email: After requesting a refund, check your email for confirmation messages from Studio Physique. These updates will inform you of the refund initiation and any subsequent changes.
• Utilize the Mobile App: If you're using the Studio Physique mobile app, navigate to the ‘Account’ section. Here, you can view recent transactions and track the status of your refund directly.
• Visit Your Account Dashboard: Log into your account on the Studio Physique website and go to the ‘Order History’ section. This will display all recent orders, including their refund status and any processing updates.
• Review the Billing Section: Within your account settings, check the ‘Billing’ section. This area provides details on all financial transactions, helping you pinpoint the status of your refund.
• Notifications on Refund Progress: Pay attention to in-app notifications that may alert you to significant updates regarding your refund status. These are often timely and provide direct insights into the progress of your request.
• Contact Customer Support: If you have any concerns or need further clarification, don't hesitate to reach out to Studio Physique's customer support through the app or website. They can provide additional details about your refund's status.