Many users often overlook the details of their billing until an unexpected charge arises, such as an automatic renewal of a subscription. This guide is designed to help you navigate the refund process for Koala.eco's Subscribe & Save program. Here, you will find clear information about eligibility for refunds and step-by-step instructions to request your money back efficiently. Our aim is to ensure you feel supported and informed throughout the process.
What You Should Prepare Before Applying For Refund
Account Details: Your registered email address and account ID associated with your Subscribe & Save account.
Transaction ID: The unique ID for the transaction related to the order you wish to refund.
Order History: A snapshot or list of your recent Subscribe & Save orders, highlighting the order in question.
Payment Information: Details of the payment method used for the purchase (e.g., credit card information without sensitive numbers).
Reason for Refund: A clear explanation of why you are requesting a refund, including any issues with the product or service.
Product Condition: Photographic evidence of the product's condition if it was defective or not as described.
Return Confirmation: Any communication or confirmation regarding the return of the product, if applicable.
Previous Communications: Any emails or messages exchanged with customer service regarding the issue.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Amazon Pay
3-5 working days
Gift Card
5-7 working days
PayPal
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Subscribe & Save
At Subscribe & Save, users enjoy the convenience of regular deliveries of their chosen products, but it's important to be aware of the specific circumstances under which refund eligibility may arise. Users may have the opportunity for refunds based on their subscription management and the nature of the products they receive. The following situations are particularly relevant for customers utilizing the Subscribe & Save service:
Product Not Received: If a scheduled delivery did not arrive as expected, users might qualify for a refund for that particular order.
Damaged or Defective Items: If any product received is damaged or defective upon delivery, users may be eligible for a refund or replacement.
Order Change Requests: In cases where users adjust their subscription preferences (such as frequency or item selection) and an issue arises with the updated order, refund considerations may apply depending on the circumstances of that change.
Billing Inquiries: Should users have questions about recent charges, clarifying subscription details might lead to a better understanding and potential reimbursement, especially if there is a discrepancy in the expected service terms.
Understanding these specific scenarios can assist users in navigating their subscription with Subscribe & Save effectively, ensuring they make the most of their service.
Step-by-Step Process to Request Your Subscribe & Save Refund Like a Pro
If you purchased through Subscribe & Save.com:
Visit the Koala Eco website and log into your account.
Navigate to the Account Settings menu.
Click on Manage Subscriptions.
Select the subscription you wish to refund.
Look for the Request Refund button or link.
Fill out the required information, such as the reason for the refund, ensuring to mention that the subscription renewed without prior notice.
Submit your request.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Locate the Koala Eco Subscription.
Tap on Report a Problem.
Choose Request a Refund and follow the prompts.
In the description, state that the subscription renewed unexpectedly and that you have not used your account recently.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines).
Select Subscriptions.
Find and select your Koala Eco Subscription.
Tap Manage, followed by Cancel Subscription.
After cancellation, tap on Request a Refund.
State that the subscription renewed without warning and indicate your account has remained inactive.
If you purchased through Roku:
From your Roku home screen, go to the Streaming Channels section.
Select My Channels and find the Koala Eco Channel.
Press the * key on your remote to open the options.
Select Manage Subscription.
Request a cancellation to stop future billing.
Go to Roku’s website and sign in to your account.
Navigate to the Help Section and find the Refund Request area.
Fill in details, mentioning that the subscription renewed without notification.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Subscribe & Save for Refund
Script
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Subject: Refund Request – Subscribe & Save Account [Your Email]
Dear Subscribe & Save Support Team,
I hope this message finds you well.
On [Billing Date], I would like to bring to your attention the following billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
Attached to this email, you will find the relevant documentation for your reference.
I kindly request confirmation of this refund within the next 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
This means your request is in the queue, and you should receive an update within 3-5 business days.
Processing
Your refund is currently being processed for approval or payment.
This indicates that the refund amount has been calculated, and it's in the final verification stage.
Refunded
The refund has been successfully processed and your funds have been returned.
You should see the credited amount in your account within 5-10 business days, depending on your bank.
Partially Refunded
Only a portion of your refund request has been approved and processed.
This means you will receive a partial amount back; check your email for details on refund amounts.
Completed
All refund processes related to your request have been finalized.
You can now consider this matter resolved. If you have further questions, don't hesitate to reach out!
Canceled
Your refund request has been canceled, either on your request or due to an error.
If this was unexpected, please contact our support team for clarification or to re-initiate your refund.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Here are some real user scenarios where customers successfully claimed refunds while using Subscribe & Save.
Scenario 1: A customer realized they had selected a bi-weekly delivery option for pet supplies instead of the monthly one they intended. After reaching out to customer support to clarify their subscription preferences, they were able to adjust their delivery schedule and received a refund for the difference in pricing for the two unneeded orders.
Scenario 2: After receiving their subscription box, a customer found that one of the items was damaged during transit. They contacted Subscribe & Save’s support team, shared photographic evidence, and received a refund for the damaged item, as well as a replacement sent out at no extra cost.
Scenario 3: A user decided to temporarily pause their subscription due to travel plans, but inadvertently received a shipment during that time. Upon notifying the support team, they were guided through the process of returning the unopened items and secured a full refund for that unplanned delivery.
Scenario 4: A customer was unclear about the billing cycle and accidentally upgraded their subscription plan while trying to switch products. Customer service assisted them with reverting to their original plan and issued a refund for the difference within days, ensuring a smooth transition back to their preferred subscription style.
The Easiest Way to Get a Subscribe & Save Refund
If you're frustrated trying to get a refund from Subscribe & Save—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status for your Subscribe & Save orders at Koala Eco can be streamlined with a few specific steps. Here's how you can efficiently check the progress of your refunds:
Email Notifications: Keep an eye on your registered email. Koala Eco sends updates regarding your refund status, including confirmation once your refund has been processed.
In-App Alerts: If you have the Koala Eco mobile app, navigate to the notifications section to find real-time updates about your refunds, ensuring you stay informed while on the go.
Account Dashboard: Log into your account on the Koala Eco website. Under the Order History tab, you can view the status of all your past orders, including any refunds initiated.
Billing Section: Check the Billing section in your account settings. Here, you will find detailed information related to any refunds issued, including amounts and transaction dates.
Refund Progress Details: Within your order history, each refund will show a timeline indicating crucial milestones, such as when the request was initiated and when the funds are expected to be available again.
Customer Support: If you still have questions regarding your refund status, you can reach out directly to Koala Eco’s customer support through the chat feature available on the website or app for personalized assistance.
FAQ
If you forgot to cancel your Subscribe & Save order on time, refunds may not be guaranteed due to the timing of the charge. However, it's always a good idea to reach out to our customer support team; they may be able to assist you based on your specific situation.
Refund processing times typically vary depending on your bank or payment provider, but generally, it takes 5 to 10 business days for the refund to reflect in your account. Once initiated, you'll receive a confirmation email to keep you updated throughout the process.
If you see a charge but don't have an active subscription, first check your account to confirm the status of your subscriptions. If everything looks accurate, reach out to our customer support team with your order details for assistance in resolving the issue.
If you're unable to secure a refund directly from Subscribe & Save, consider reaching out to their customer service team for further assistance. Additionally, you may explore escalating your inquiry within their support system for a more thorough review. It's also helpful to ensure that your account details are accurate and up to date, as this can facilitate smoother communication.
If you're facing difficulties with a refund from Subscribe & Save, consider reviewing the refund policy on their website to ensure that you're following the correct procedures. Additionally, you might try reaching out to customer support again, providing any relevant details to clarify your request. Checking your account details for any discrepancies can also be helpful in resolving the situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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