Many users tend to overlook the intricacies of billing until an unexpected charge catches them off guard—such as an automatic subscription renewal. In this guide, we will clarify how subscription payment refunds operate, identifying who is eligible for a refund and outlining the steps necessary to request your money back swiftly. Our aim is to empower you with the knowledge needed to navigate this process with ease and confidence.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your account details including your username or email associated with your 120doctors.com account.
Transaction ID: Locate the specific transaction ID for the subscription payment you wish to refund. This can usually be found in your payment receipt or account transaction history.
Subscription Details: Gather information on your subscription plan, including the start date, renewal date, and any terms related to cancellations and refunds.
Reason for Refund: Prepare a clear explanation for your refund request. This might include issues with the service, billing errors, or unwanted charges.
Documentation: Collect relevant documentation, such as confirmation emails of subscription, any communication with customer service regarding your issue, or screenshots of billing discrepancies.
Payment Method Information: Have details of your payment method handy (credit card, PayPal) to expedite the refund process.
Contact Information: Make sure your current contact information is up-to-date in case the customer service team needs to reach you for further information.
Refund Policy Reference: Review the 120doctors.com refund policy to ensure your reason for the refund is in compliance with their terms.
How Long Does it Take to request a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
5-10 working days
Debit Card
5-7 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from subscription payment
At 120doctors.com, users subscribe to a service that provides access to medical consultations and online health resources. Given the nature of subscription payments, it is essential for users to understand the circumstances under which they may qualify for a refund.
The following situations could apply:
Service Not Rendered: If users are unable to access the service due to technical issues on the platform that persist beyond a reasonable timeframe, they may be eligible for a refund for the affected subscription period.
Subscription Downtime: In the event of planned or unplanned service downtime that exceeds the typical thresholds established in the user agreement, users might qualify for a refund for that specific timeframe.
Billing Errors: If there is a discrepancy in the subscription fee charged compared to what was agreed upon during the sign-up process, users may inquire about eligibility for a potential refund for the excess amount.
Subscription Changes: If users have made eligible adjustments to their subscription plan and have been incorrectly billed for the prior plan, they may be able to request a refund for the difference.
Trial Period Transition: Users who transitioned from a free trial to a paid subscription and made an inquiry regarding billing within a specified timeframe may have the opportunity to discuss a refund based on that feedback.
Users are encouraged to review the specific terms of their subscription for additional details and to clarify any questions regarding their eligibility for refunds based on individual circumstances.
Step-by-Step Process to Request Your subscription payment Refund Like a Pro
Scroll to the bottom of the page and click on the ‘Contact Us’ link.
In the contact form, select the ‘Membership Inquiry’ category.
Provide your account details (like email associated with the subscription) and choose the subject as ‘Refund Request.’
In the message, state that the subscription renewed without notice and include any specific dates.
Submit the form and wait for a confirmation email, which should include further instructions.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions from the list.
Locate the 120 Doctors subscription and tap it.
Scroll down and select Cancel Subscription if prompted.
Return to the previous screen and tap on Report a Problem under your subscriptions listing.
Choose the appropriate issue (like “I didn’t authorize this charge”) and explain that the subscription renewed without notice or that the account was unused.
Submit your report, and wait for a follow-up email from Apple about the decision.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap on the Menu icon (three horizontal lines) in the upper left corner.
Select Subscriptions and find your 120 Doctors subscription.
Tap on it and select Cancel Subscription if prompted.
Go back to the Menu and choose Account.
Tap on Purchase History and locate the recent charge.
Click on the charge, then hit Report a Problem.
Indicate the resolution type as “I want to request a refund” and mention that the subscription renewed without notice or that the service was unused.
Submit the report and monitor your email for updates from Google.
If you purchased through Roku:
On your Roku device, go to Home.
Navigate to Settings and select Subscriptions.
Find the 120 Doctors subscription from the list.
Select Manage Subscription and then choose Cancel Subscription.
After cancellation, visit the Roku Customer Support website.
Log into your account and check the Billing History.
Report the recent subscription charge by selecting it and clicking Request a Refund.
State in your message that the subscription renewed without notice or that the account was unused.
Submit your request and wait for a response from Roku Support.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address an issue with my subscription payment. The details are as follows:
[describe reason]
I would like to request a refund in the amount of [Amount]. If applicable, I have attached relevant documentation to support my request.
Please confirm receipt of this email and the status of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received but not yet processed.
Your refund is in queue. Expect updates within 3-5 business days.
Processing
The refund is currently being processed by our team.
Your refund is being reviewed. It should be completed shortly.
Refunded
The refund has been successfully issued.
The amount will reflect in your account within 5-10 business days.
Partially Refunded
A portion of your payment has been refunded.
You will receive the partial amount credited back to your account.
Completed
The refund process is fully completed including any adjustments.
Your refund is finalized, and all adjustments have been processed.
Canceled
The refund request has been canceled.
You will not receive a refund. Please contact support for details.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In the context of 120doctors.com, users often navigate various subscription-related situations where refund claims arise. Here are some real user scenarios illustrating successful refund claims:
Plan Downgrade Adjustment: A user realized that their healthcare subscription plan included features they no longer needed. After downgrading to a more suitable plan mid-cycle, they contacted customer service and successfully received a prorated refund for the difference in subscription fees.
Service Interruption Compensation: During a scheduled maintenance window, users experienced a temporary disruption in access to telehealth services. Upon contacting support, a user was granted a refund for the portion of their subscription corresponding to the downtime, reflecting the merchant's commitment to enhancing user satisfaction.
Trial Period Conversion: A user enjoyed a free trial of a premium telemedicine service but later decided they wanted to convert to a lower-tier subscription instead. After submitting a request for the trial conversion and clarification on billing, they received a refund for the premium plan, which ensured their transition was smooth.
Accidental Overlap of Subscriptions: A user inadvertently signed up for two different subscription plans while exploring their options. After reaching out for clarification about the billing, they were able to successfully claim a refund for one of the plans, thereby simplifying their subscription management.
The Easiest Way to Request a subscription payment Refund
If you're frustrated trying to get a refund from subscription payment—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with 120Doctors' subscription payment system is streamlined and user-friendly. Here are specific ways to stay updated on your refund progress:
Email Notifications: Keep an eye on your email inbox for updates. 120Doctors will send confirmation emails when a refund is initiated and provide follow-up emails as the process progresses.
In-App Notifications: If you use the 120Doctors mobile app, enable notifications to receive real-time updates directly within the app. This is the quickest way to stay informed.
Account Dashboard: Log into your 120Doctors account and navigate to the Billing section within your dashboard. Here, you can view the status of your refund along with any comments from customer service.
Order History: Check your Order History under your account settings to see all recent transactions, including the status of any refunds that are currently being processed.
Refund Progress Updates: Upon initiating a refund, 120Doctors provides a tracking bar showing key stages of the refund process, such as 'Requested,' 'Processing,' and 'Completed.' This visual guide will help you understand where your refund stands.
Customer Service Chat: For immediate concerns or questions about your refund, use the customer service chat feature available in the app or website. Customer service can give you specific details about your refund status.
FAQ
If you forgot to cancel your subscription on time, we recommend reaching out to our customer support team. While we generally adhere to our refund policy, they can provide guidance tailored to your specific situation and may offer potential solutions.
Refund processing times can vary depending on your financial institution, but typically, it may take 5 to 10 business days for the refund to appear in your account. Once the refund is initiated, you will receive a confirmation email detailing the transaction.
If you see a charge but do not have an active subscription, please check your email for any account notifications regarding subscriptions or payment confirmations. You can also visit the payment history section on your account dashboard to review any active or past subscriptions. If you still have questions, contact our customer support for assistance.
If you're unable to receive a refund directly from your subscription payment, consider reaching out to customer service again for further assistance. You may also want to explore escalating your request within the support system for additional options. Additionally, reviewing your account details and transaction history could provide more clarity on your subscription status.
If your request for a refund is denied, you can start by reviewing the subscription refund policy on our website to ensure you understand the guidelines. Additionally, consider reaching out to our customer support team again for further assistance, as they may be able to provide additional insights or explore other options regarding your subscription.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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