Most users rarely consider subscription billing until an unexpected charge appears, such as an automatic renewal. This guide is designed to demystify the refund process for subscriptions, outlining who is eligible for a refund and providing clear, step-by-step instructions to request your money back quickly. With a little guidance, you can navigate this often confusing area with ease and confidence.
What You Should Prepare Before Applying For Refund
Account Email: Ensure you have the email address associated with your bigmoneymadesimple.com account ready for verification.
Subscription ID: Locate your unique subscription ID, which can be found in your account settings or confirmation emails.
Transaction ID: Gather the transaction ID from your payment receipt or history, as this is crucial for processing your refund.
Reason for Refund: Prepare a clear explanation for your refund request, detailing the specific reason for the cancellation.
Payment Method Information: Have details of the payment method used (credit card, PayPal, etc.) on hand to facilitate a smooth refund process.
Subscription Confirmation: Keep a copy of your subscription confirmation email, which contains essential information regarding the terms and conditions.
Customer Support Correspondence: If applicable, document any previous interactions with customer support related to your refund request.
Relevant Dates: Note the date of your last payment and the date you wish to cancel your subscription.
Terms of Service: Review the refund policy stated in the terms of service on bigmoneymadesimple.com to ensure your request aligns with their guidelines.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Direct Debit
5-10 working days
Apple Pay
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from subscription
At BigMoneyMadeSimple.com, we value our users and understand that there are various circumstances that may arise during your subscription experience. Users may have rights regarding eligibility for refunds based on specific situations relating to their subscription services. Below are the scenarios where you may qualify for a refund:
Service Not Available: If the subscription service was not accessible due to technical issues on our end, you might be eligible for a refund for the affected billing cycle.
Miscommunication of Service Features: In cases where the subscription did not deliver on features that were clearly communicated at the point of purchase, users may qualify for a refund.
Subscription Change Requests: If a request to change your subscription plan was not processed or completed as intended, this may affect your eligibility for a refund.
Trial Period Terms: Should you have opted into a trial period, but the terms were not properly communicated, you may discuss potential eligibility for a refund if you decide to cancel within that trial frame.
Billing Errors: Any discrepancies in billing, such as incorrect amounts charged, might make you eligible for a refund after confirming your account status.
We encourage you to review your subscription details and account management options to determine if any of the circumstances above apply to your situation. For further clarification on your account inquiry or potential eligibility for a refund, please refer to our customer support team for assistance.
Step-by-Step Process to Request Your subscription Refund Like a Pro
If you purchased through bigmoneymadesimple.com:
Visit the bigmoneymadesimple.com website.
Login to your account using your credentials.
Navigate to the Account Settings or Billing section.
Look for the Purchase History or Subscriptions option.
Find the relevant subscription or purchase you want a refund for.
Click on the Request Refund button next to the purchase.
Fill out the required information; mention that the subscription renewed without notice.
Submit the refund request and keep a record of any confirmation received.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top.
Select Subscriptions.
Locate the bigmoneymadesimple.com subscription.
Tap on Cancel Subscription (if required).
To request a refund, visit the Report a Problem page.
Sign in and find the purchase in your account.
Select Report and choose Request a Refund.
Mention the account was unused in your message.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines).
Select Account.
Go to Purchase History.
Find the bigmoneymadesimple.com subscription.
Tap on it and choose Refund.
Follow the prompts and emphasize that the subscription renewed automatically.
If you purchased through Roku:
Go to my.roku.com and sign in to your account.
Select Manage my subscriptions.
Find the bigmoneymadesimple.com subscription.
Click on Unsubscribe if needed.
For a refund, contact Roku support directly via their Contact Us page.
When contacting, state that you did not use the service and are looking for a refund.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation regarding my subscription account. [describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation supporting my request for your review.
I would appreciate a confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but is awaiting approval.
Your refund request is in the queue. Please allow up to 3 business days for processing.
Processing
Your refund is currently being processed by our team.
Your refund should be completed soon, typically within 5-7 business days.
Refunded
The refund has been successfully issued back to your payment method.
The funds should reflect in your account in 3-5 business days, depending on your bank.
Partially Refunded
A portion of your original payment has been refunded.
You will receive a refund for a specific amount. Details will be in your transaction history.
Completed
The refund process has been finalized.
Your refund is fully complete, and you should see the appropriate funds in your account.
Canceled
The refund request has been canceled for various reasons, such as non-eligibility.
Your refund request will not be processed. For more information, contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
When using subscription services, users may encounter various situations where a refund might be applicable. Here are some real-world scenarios where users successfully claimed refunds, reflecting typical interactions with our subscription offerings.
Service Interruption: A user reported that they were unable to access their premium content for two days due to scheduled maintenance. After reaching out to customer support, they received a pro-rated refund for the days they were unable to use the service.
Unintended Plan Change: A subscriber inadvertently upgraded their plan during a promotional period without realizing it. Upon noticing the increased charges, they contacted support and were able to revert to their previous plan with a refund for the difference in charges.
Errors in Billing Cycle: A user recognized that their subscription was billed on a different date than they expected, causing confusion in their budgeting. After submitting an inquiry to our support team, they were issued a refund for the extra charge, which allowed them to reconcile their accounts.
Inaccessible Content: An individual discovered that certain features promised in their subscription were not available as advertised. After discussing the matter with customer service, they received a refund for a portion of their subscription fee as a gesture of goodwill for the inconvenience caused.
The Easiest Way to Get a subscription Refund
If you're frustrated trying to get a refund from subscription—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Big Money Made Simple is straightforward when you know where to look. Below are specific tips to efficiently monitor your refund progress:
Check Your Email Updates: Big Money Made Simple sends email notifications whenever there is an update regarding your refund. Make sure to check your inbox and spam folders for emails titled "Refund Status Update" which provide detailed information.
Visit the Account Dashboard: Log into your Big Money Made Simple account and navigate to your dashboard. Under the "Orders" tab, you can find a dedicated section for refund requests where the current status is clearly indicated.
Utilize the Mobile App: If you use the Big Money Made Simple mobile app, check the "Billing" section to see your refund progression. The app provides real-time updates and notifications directly on your device.
Review Your Order History: Your order history contains comprehensive details about each transaction. Look for the specific order related to your refund to see its status and any associated comments from customer service.
Explore the Billing Section: Within your account settings, there is a "Billing" section where you can track all transaction activities, including refunds. This area gives you insights into the expected processing dates and transaction IDs for easier tracking.
Contact Customer Support: If you have any questions or concerns, you can reach out to customer support via the "Help" section in your account. They can provide updates on your refund status and guide you through any issues you might face.
FAQ
Refunds for subscription fees are typically not issued if the cancellation was not completed before the renewal date. We recommend reviewing your subscription plan and the cancellation policy for more details. If you have any further questions, our support team is here to assist you.
Refunds typically take 5 to 10 business days to process, depending on your bank or payment method. Once initiated, you should see the funds reflected in your account within that timeframe. Please keep in mind that processing times can vary slightly based on financial institutions.
If you see a charge but do not have an active subscription, please check your account for any past subscriptions or trial periods that may have transitioned to a paid membership. If you still have questions, contact our customer support team with your account details so we can assist you in resolving the issue.
If you are unable to secure a refund directly from your subscription, consider reaching out to customer service again to seek further assistance. Additionally, escalations within the subscription's support system may provide additional options for resolution. Reviewing your account details and understanding the subscription terms can also help clarify your situation.
If your subscription request for a refund is refused, consider reviewing the refund policy provided on the website to understand the stipulations better. You can also reach out to customer support again for further clarification or assistance, ensuring you provide them with any relevant account details to help facilitate the conversation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
Comments (0)