Billing concerns often come as a surprise, particularly when unexpected charges arise, such as automatic renewals of subscriptions. This guide is designed to clarify how refunds work at Sun Property Management, ensuring you understand eligibility criteria and the straightforward steps for requesting your money back quickly. By following this helpful resource, you'll be well-equipped to navigate the refund process with ease and confidence.
What You Should Prepare Before Applying For Refund
Lease Agreement or Tenant Agreement: Have a copy of your lease or tenant agreement ready to reference the terms and conditions related to the refund.
Payment Receipts: Make sure to gather any payment receipts or transaction records as proof of payment for rental services.
Account Information: Prepare your account details, including your tenant ID or account number for efficient processing.
Refund Request Form: Complete the specific refund request form provided by Sun Property Management, if available, detailing the reason for the refund.
Correspondence Records: Collect any email or written correspondence with Sun Property Management regarding the service or issue leading to the refund request.
Photographic Evidence: If applicable, take photos of any issues related to your residency that may support your refund claim, such as maintenance issues.
Documentation of Service Failures: Provide documentation or notes about any service failures (e.g., maintenance delays) that prompted your refund request.
Proof of Move-Out: If applicable, include evidence of your move-out date or any official move-out inspection reports.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Electronic Check (eCheck)
5-7 working days
Cash
Varies by issue date
Bank Transfer
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Sun Property Management
At Sun Property Management, users have specific rights regarding refunds based on their service agreements and account management situations. The company is committed to providing a transparent billing process and ensuring that clients understand their eligibility for potential refunds based on certain circumstances related to their services.
Refund eligibility may apply in the following scenarios:
Service Termination: If a lease agreement or property management service is terminated by mutual consent prior to the end of the billing cycle, users may qualify for a pro-rated refund of their management fees.
Overpayment Adjustments: In cases where an overpayment has occurred, users might be eligible for a refund after reviewing the billing statements and confirming the payment discrepancies.
Security Deposit Returns: Following the move-out process, if a tenant is due a refund of their security deposit, users could receive a refund contingent on the property’s condition and compliance with lease terms.
Service Guarantee Situations: Should specific management services not meet agreed-upon standards as outlined in the contract, clients may qualify for a refund applicable to those services.
Contractual Clauses: Any refund policies stipulated within service agreements or contracts could present opportunities for users to receive refunds based on specific criteria outlined therein.
It is always advisable for users to review their specific service agreements and communicate with Sun Property Management directly to clarify their unique circumstances and eligibility for any potential refunds.
Step-by-Step Process to Request Your Sun Property Management Refund Like a Pro
If you purchased through Sun Property Management:
Visit the Sun Property Management website: sunpm.net.
Log in to your account using your credentials.
Navigate to the Account Settings section.
Select Billing Information.
Locate the Transaction History and find the recent charge you wish to dispute.
Click on the Request Refund option next to the charge.
In the message box:
Mention that the subscription renewed without notice.
Emphasize that the account was unused for the billing period.
Submit your refund request.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the subscription for Sun Property Management.
Tap on Cancel Subscription if needed.
Go back and tap on Report a Problem under the subscription.
Choose the specific purchase you want a refund for.
In the message box:
Mention that the subscription renewed without notice.
State that the account was unused during this period.
Submit your report.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu (three horizontal lines) in the top left corner.
Select Subscriptions.
Find the subscription for Sun Property Management.
Tap on Cancel Subscription if necessary.
Open the Help Center page.
Tap on Request a Refund.
In the messaging box:
Mention that the subscription renewed without notice.
Indicate that the account has been unused.
Submit your request.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Select Manage Account.
Click on Billing.
Locate the recent charge from Sun Property Management.
Click on Request Refund beside the charge.
In the message box:
Mention that the subscription renewed without notice.
Express that the service was not utilized.
Submit your request for a refund.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Sun Property Management for Refund
Script
Copy
Subject: Refund Request – Sun Property Management Account [Your Email]
Dear Sun Property Management Team,
I hope this message finds you well.
I would like to bring to your attention a billing situation regarding my account. The details are as follows: [describe reason].
In light of this situation, I would like to request a refund in the amount of [Amount].
If applicable, I have attached the relevant documentation for your review.
Please confirm the status of my request within 3-5 business days.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but is awaiting approval.
Your request is in queue. Please allow up to 3 business days for processing.
Processing
The refund request is currently being reviewed and processed.
Your refund is being worked on. You can expect to see it completed within 5 business days.
Refunded
The refund has been successfully processed and returned to the payment method used.
The funds should appear in your account shortly, depending on your bank's processing times.
Partially Refunded
A portion of the total amount has been refunded.
Only part of your payment has been refunded. You will receive the remaining funds later if applicable.
Completed
The refund process has been finalized and is closed.
Your refund process is complete. Any necessary funds should now be in your account.
Canceled
The refund request has been canceled either by the user or the system.
Your refund request has been canceled. Please contact support for further information if needed.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Sun Property Management, clients occasionally find themselves navigating situations where refunds are both necessary and stress-free. Here are a few realistic scenarios illustrating how users have successfully claimed refunds:
Maintenance Service Overlap: A tenant scheduled a plumbing service but realized it became unnecessary after a late-night DIY fix. After notifying Sun Property Management before the service took place, they were able to process a full refund for the service fee.
Event Rescheduling: A property owner intended to host a large event at one of their managed properties. When unexpected circumstances forced a change of date, they reached out to Sun Property Management and successfully obtained a refund for the previously booked event setup fee.
Accidental Duplicate Booking: A client accidentally booked two advertising packages for their rental listing. Upon contacting Sun Property Management’s customer support, they clarified the situation and promptly received a refund for the duplicate charge, ensuring they only paid for one service.
Property Assessment Cancellation: A landlord decided to cancel a scheduled property assessment due to unforeseen circumstances. Sun Property Management facilitated a smooth refund process for the assessment fee when notified within the policy timeframe.
The Easiest Way to Get a Sun Property Management Refund
If you're frustrated trying to get a refund from Sun Property Management—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Sun Property Management is straightforward and efficient, ensuring you stay informed throughout the process. Here are some tips to monitor your refund status effectively:
Check your Email: Sun Property Management communicates refund updates directly to your registered email. Look for messages with the subject line 'Refund Update' to receive important notifications regarding your refund status.
Utilize the Mobile App: If you're using the Sun Property Management mobile app, navigate to the 'Notifications' section. Here, you can view real-time updates about your refund directly from the comfort of your device.
Visit Your Account Dashboard: Log into your Sun Property Management account and head to the 'Billing' section. This area provides a comprehensive view of your refund status and any related details, including the transaction ID and estimated timelines.
Review Your Order History: From your account settings, you can access the 'Order History' feature where each financial transaction is listed. Click on any completed transaction for further insights into the associated refund details.
Consult FAQ and Help Sections: If you're looking for more information about the refund process, visit the FAQ or Help sections on the Sun Property Management website. These resources can provide additional context on what to expect during the refund process.
FAQ
Refunds for cancellations made after the deadline are generally not permitted, as the policy specifies strict time frames for cancellations. However, we encourage you to reach out to our customer support team, as they may be able to provide assistance or options based on your specific situation.
Refund processing times can vary depending on your bank or financial institution. Generally, it may take 5 to 10 business days to see the refund reflected in your account after it has been processed by Sun Property Management. For the most accurate information, it’s advisable to check directly with your bank.
If you see a charge but do not have an active subscription, please check your account for any previous subscriptions or services you may have signed up for. To resolve any discrepancies, contact our customer support team with your account details and the charge in question. They will assist you in clarifying the charge and initiating any necessary adjustments.
If you are unable to secure a refund directly from Sun Property Management, consider reaching out to their customer service team for further assistance or clarification on your case. You may also want to explore escalating your inquiry through their support channels to ensure it receives the appropriate attention. Additionally, reviewing your account details or related documentation may provide insights into your situation.
If Sun Property Management refuses to issue a refund, you may want to review their refund policy for clarification on the terms. It might also be helpful to contact their support team again to discuss your situation further, ensuring you provide any relevant details about your account. Additionally, double-checking your account information can help ensure everything is up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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