How to Get a Sundays Refund

• Account Email: Ensure you have the email address associated with your Sundays account for verification purposes.
• Order/Subscription ID: Locate and note down your unique order or subscription ID for accurate processing.
• Date of Purchase: Have the specific date when the transaction occurred ready for reference.
• Proof of Payment: Gather any receipts or confirmation emails showing the transaction details and payment method.
• Reason for Refund: Prepare a clear and detailed explanation for why you are requesting a refund.
• Unused Services: If applicable, clarify which services or subscriptions you have not utilized, which may support your refund request.
• Contact History: Document any prior communications regarding your issue, including dates and the names or roles of customer service representatives spoken to.

At Sundays, we understand that circumstances can change, and users may have questions regarding their eligibility for refunds related to our subscription services. Our focus is on providing quality pet health products and services tailored to your needs. Below are situations specific to Sundays where users may qualify for refunds:

• Unused Subscription Period: If you have not utilized any products or services during your current billing cycle, you may be eligible for a refund based on the unused portion of your subscription.
• Product Issues: In case of receiving a damaged or defective product that affects your ability to use it as intended, you might be eligible for a refund for the affected items.
• Cancellation Before Renewal: If you successfully cancel your subscription prior to the next billing cycle and receive a charge, you could reach out for clarification regarding the billing period.
• Service Disruptions: If there are significant and prolonged service disruptions that prevent you from accessing our offerings, this may qualify for a refund consideration based on service terms.
• Change in Personal Circumstances: Situations such as relocation or health issues that make it challenging to continue using our products or services might also be discussed for potential refunds.

For any refund inquiries, it's advisable to refer to our customer support resources, where we can provide assistance tailored to your specific situation.

At Sundays, we understand that sometimes life happens, and users may find themselves needing to adjust their plans or request a refund. Here are a few real user scenarios where refunds were successfully claimed.

• Subscription Cancellation:** A user decided to pause their weekly meal plan subscription due to a temporary change in dietary needs. After cancelling their plan, they noticed they had been charged for the next cycle. They reached out to Sundays support, explaining their situation and received a refund for the recent charge, with the option to easily re-subscribe when ready.
• Account Transition Mistake:** A customer accidentally upgraded their subscription while trying to switch to a different meal preference. Realizing the mistake within a day, they contacted Sundays customer service. The team promptly reversed the charge for the upgrade and adjusted their plan to the desired meal type without any hassle.
• Billing Cycle Confusion:** A user had a question regarding their billing cycle and how it correlated with their meal deliveries. After contacting support for clarification, they discovered that their account had been billed for an additional week unintentionally. Sundays' support was quick to address the confusion and issued a refund for the extra charge, ensuring the user felt confident moving forward.
• Promotional Code Issue:** A customer attempted to apply a promotional discount to their upcoming subscription renewal but inadvertently missed entering it before finalizing their payment. After reaching out to Sundays support with their inquiry, they were pleased to find that the team honored the promotional rate retroactively and provided a refund for the difference in charges.

When you initiate a refund through Sundays, staying informed about the status of your refund is crucial. Here’s how you can track your refund status efficiently using Sundays' specific systems and features:

• Email Notifications: Sundays will update you via email regarding your refund status. Look for emails titled "Refund Initiated" and "Refund Completed" to keep track of your refund process.
• In-App Notifications: If you use the Sundays mobile app, keep an eye on the notifications tab. Sundays provides real-time updates on your refund status directly through in-app alerts.
• Account Dashboard: Log into your Sundays account and navigate to the Order History section. Here, you can see the current status of your refund, including when it was requested and when it was processed.
• Billing Section: Go to the Billing section of your account settings. This will provide detailed information on any refunds processed, including transaction IDs and timestamps.
• Refund Progress Information: Sundays typically includes information about the reason for your refund and the estimated timeframe for its processing. Be sure to check these details in your order history.
• Merchant-Specific Tools: Utilize the Sundays Refund Tracker tool available in your dashboard for a visual representation of your refund’s journey. This feature provides updates at each stage of the process, from initiation to completion.