It's common for users to overlook billing details until an unexpected charge catches their attention, often due to automatic subscription renewals. This guide is designed to help you navigate the refund processes for Superhuman and Remarkable, outlining who is eligible for refunds and providing clear steps to request your money back swiftly. With straightforward instructions and helpful insights, you can resolve any concerns regarding your subscription with confidence.
What You Should Prepare Before Applying For Refund
Account Email Address: Ensure you have the email associated with your Superhuman or Remarkable account.
Transaction ID: Locate your transaction ID from the original purchase confirmation email or your account billing history.
Refund Reason: Prepare a clear explanation of why you are requesting a refund, detailing any issues experienced with the service or product.
Subscription Details: Note your subscription plan, including start date and renewal date, if applicable.
Written Correspondence: Collect any previous communication with Superhuman or Remarkable regarding your concern, including emails or chat transcripts.
License Key (if applicable): If you purchased a physical product or digital copy requiring a license, have your license key on hand.
Payment Method Details: Be ready to provide details about the payment method used, such as the last four digits of the card or PayPal account.
Screen Captures: Any relevant images or screenshots of the issue you encountered should be gathered to support your claim.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-7 business days
PayPal
3-5 business days
Apple Pay
3-7 business days
Google Pay
3-7 business days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Superhuman and Remarkable
When using Superhuman and Remarkable, users may have certain rights regarding their subscriptions and potential refunds. Both services emphasize a quality user experience, and understanding the circumstances under which users might be eligible for refunds is important for effective account management.
The following situations may qualify users for a refund depending on their specific circumstances with Superhuman and Remarkable:
Trial Period Expiration: Users who begin their experience with a trial period may be eligible for a refund if they cancel before the trial concludes and subsequently see a charge for the standard subscription.
Service Dissatisfaction: If a user feels that they did not receive the full benefits of the service as expected within the initial time frame, this could warrant a discussion about a potential refund.
Account Management Issues: Users encountering technical difficulties that prevent them from fully utilizing the service during their subscription period may find grounds for a refund inquiry.
Unintentional Subscription Overlap: If a user inadvertently subscribes to both services without realization, this situation might be eligible for refund consideration.
Service Limitations Not Communicated: In cases where a user finds that features or capabilities were not as described or expected, they may have a basis for seeking a refund.
Users are encouraged to review their account status and consider these situations when assessing their eligibility for potential refunds. It’s always advisable to consult the specific refund policies of Superhuman and Remarkable for detailed guidance.
Step-by-Step Process to Request Your Superhuman and Remarkable Refund Like a Pro
If you purchased through Superhuman and Remarkable.com:
Look for the option labeled Request a Refund or similar.
In the message box, mention that you did not receive prior notice of renewal.
Emphasize that your account was unused during the subscription period.
Submit your refund request and check for a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your subscription to Superhuman and Remarkable.
Select Report a Problem at the bottom of the screen.
Choose Request a Refund from the list.
In the description, state that the subscription renewed without notice.
Emphasize your account was not used during this billing cycle.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Profile icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Select your subscription to Superhuman and Remarkable.
Tap Cancel subscription and follow instructions to cancel.
After cancellation, return to the Subscriptions section.
Select your subscription again and find the Request a Refund option if available.
In your request, mention the unexpected renewal and that the account was unused.
Submit your request.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to the Manage Account section.
Look for Subscriptions or Billing options.
Find your Superhuman and Remarkable subscription.
Select Report a Problem or Request a Refund link.
In the message, state that the subscription was charged without notice.
Highlight that the account has been unused during the billing period.
Submit your request for a refund.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Superhuman and Remarkable for Refund
Script
Copy
Subject: Refund Request – Superhuman and Remarkable Account [Your Email]
Dear Superhuman and Remarkable Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
Attached to this email, you will find the necessary documentation to support my request.
Please confirm receipt of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
This status indicates your request is in the queue for processing. Typically, this can take up to 3 business days.
Processing
Your refund is currently being processed by our team.
This status means your refund is being handled. You can expect completion within 5 business days.
Refunded
Your refund has been successfully issued to your original payment method.
The funds should reflect in your account within 3-7 business days, depending on your bank's processing time.
Partially Refunded
A portion of your refund has been issued.
You will receive a refund for the specified amount, while the rest will remain charged. Check your email for details.
Completed
The refund process is complete.
Your refund has been processed, and you should see the funds back in your account.
Canceled
Your refund request has been canceled.
This means no refund will be issued. Check your email for possible reasons.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Real User Scenarios highlight various instances where users have successfully claimed refunds from Superhuman and Remarkable. These scenarios capture the nuances of subscription management and customer service interactions unique to these platforms.
A user realized that their Superhuman subscription had inadvertently renewed a few days before they intended to switch to a different plan. After contacting support, they provided details of their request to change plans, and the team promptly processed a partial refund for the unused subscription period.
A customer using Remarkable decided to upgrade their digital notebook for additional features but later found that the new tools didn’t suit their needs. They reached out to customer service within the refund window and received a full refund after explaining their experience, emphasizing the company's commitment to customer satisfaction.
An individual encountered technical issues with their Superhuman account affecting email functionality. Upon reaching out for assistance, they expressed their desire to pause their subscription until the issues were resolved. The support team was able to grant the request and issued a refund for the downtime.
A Remarkable user purchased an accessory that, upon arrival, didn’t fit their device. They initiated a return process through the website and emailed support for clarification on the refund timeline. The company responded promptly, facilitating a smooth return and providing a full refund shortly after the item was received back in their warehouse.
The Easiest Way to Get a Superhuman and Remarkable Refund
If you're frustrated trying to get a refund from Superhuman and Remarkable—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Superhuman and Remarkable is straightforward, thanks to their streamlined communication methods and dedicated user interfaces. Here are some effective ways to keep tabs on your refund:
Email Updates: Superhuman and Remarkable provide timely email notifications regarding the status of your refund. Look for emails titled "Refund Update" or similar in your inbox, which will include important information about your refund request.
In-App Notifications: Both platforms use in-app alerts to notify users about changes in refund status. Check the notification bell icon within the app to see if any updates on your refund have been posted.
Account Dashboard: You can view the refund status directly in your account dashboard. Navigate to the Order History section to see detailed information about your past purchases and any associated refunds.
Billing Section: Refund statuses can be found in the Billing section of your account settings. Here, you can view comprehensive details about your payment history, including pending refunds.
Detailed Progress Information: Superhuman and Remarkable typically provide insights on whether your refund is currently being processed, approved, or completed, ensuring you are informed at each stage.
Support Resources: If you have any concerns or need further clarification, both platforms offer customer support via chat or email, where a representative can provide additional tracking assistance regarding your refund.
FAQ
If you forgot to cancel your subscription on time, refund policies may vary depending on the specific terms of service for Superhuman and Remarkable. It's best to reach out directly to their customer support teams, as they can provide guidance and assist with your request in a helpful manner.
Refund processing times can vary depending on your bank or financial institution, but generally, you can expect to see the funds returned to your account within 5-10 business days after the refund has been processed. It's important to check with your bank for specific timelines, as they may take additional time to reflect the refund.
If you see a charge but do not have an active subscription, please check your email for any subscription details associated with your account. If you still have questions, contact Superhuman or Remarkable's customer support with your account information for clarification.
If you are unable to receive a refund directly from Superhuman or Remarkable, consider reaching out to their customer service team once more for further assistance. Additionally, if necessary, you may escalate your inquiry within their support system for a more detailed review of your case. Always ensure that your account details are up-to-date, as this may facilitate the process.
If Superhuman and Remarkable refuse to issue a refund, consider reviewing their refund policy for any specific conditions or timeframes that may apply. You may also wish to contact their customer support again to discuss your situation in more detail. Additionally, checking your account details to ensure all information is accurate might help in clarifying any issues.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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