How to Get a SuperLoveTees Refund

• Order Number: Locate your unique order number from your purchase confirmation email or account order history.
• Transaction ID: Gather the transaction ID from your payment method used during checkout, as this will help verify your purchase.
• Original Email Receipt: Keep a copy of your original email receipt that includes details of your order and payment.
• Product Condition: Ensure the items you wish to return are unworn, unwashed, and in their original condition with tags attached.
• Return Reason: Clearly articulate the reason for your return, whether it was due to size issues, product defects, or dissatisfaction.
• Account Information: Have your SuperLoveTees account information ready, including the email associated with your account for verification purposes.
• Deadline Awareness: Be aware of any specific timeframes that SuperLoveTees has set for submitting refund requests, typically within 30 days of receipt.
• Return Shipping Label: If you are returning an item, check if a pre-paid return label is provided or if you need to obtain one separately.

*Working days are Monday to Friday, and don't include public holidays.

At SuperLoveTees, customers have specific rights regarding their purchases and the eligibility for refunds, tailored to our unique offerings and practices. As a provider of custom apparel and related products, our policies are designed to promote customer satisfaction while ensuring clarity in the purchasing process.

The following situations may qualify for a refund or return:

• Defective Products: If a product is received with a manufacturing defect or quality issue, customers may be eligible for a replacement or refund upon verification.
• Incorrect Orders: If the wrong item is shipped, customers can request a refund or exchange for the correct product, ensuring to follow our guidelines for returns.
• Size or Fit Issues: Since custom apparel involves specific sizing, if an item does not meet the size specifications drafted at order, there may be options for exchange or return within our stated timeframe.
• Order Cancellations: Requests to cancel an order before it has been processed may be eligible for a full refund, depending on the timing of the cancellation request.
• Unfulfilled Orders: If an order is not fulfilled or does not ship within the expected timeframe, customers may be eligible for a refund or credit based on our fulfillment policy.

For more detailed information about our refund policy or to discuss a specific order situation, please refer to our customer service resources or reach out directly to our support team. We are here to assist you in addressing any potential concerns regarding your orders.

At SuperLoveTees, we understand that sometimes unexpected situations arise, leading to refund requests. Here are a few real user scenarios where customers successfully claimed refunds:

• Incorrect Size Ordered: A customer realized they ordered a men’s size t-shirt instead of a women’s size after receiving their item. By promptly contacting customer service, they facilitated an exchange and received a full refund for the incorrect item, allowing them to reorder the correct size.
• Shipping Delay: After eagerly awaiting a special event shirt, a user found that the item hadn't arrived on time due to unforeseen shipping delays. They reached out to SuperLoveTees support, explained the situation, and received a refund for the shipping costs, which was a thoughtful gesture from the company.
• Product Defect: Upon receiving a custom-printed hoodie, a customer noticed a printing error that affected the design. They submitted a refund request along with a photo of the defect, and SuperLoveTees promptly issued a refund and sent a replacement free of charge.
• Subscription Change: A user decided to change their subscription plan from a monthly to an annual plan but was accidentally charged for the next month. After contacting support for clarification, they received a refund for the month’s charge, ensuring a smooth transition to their new plan.

Tracking your refund status at SuperLoveTees is straightforward and efficient. Here are the best methods to stay updated on your refund journey:

• Email Notifications: After a refund request is submitted, you will receive an email confirmation. Keep an eye on your inbox for updates that detail the status of your refund, including when it has been processed.
• Account Dashboard: To check your refund status directly, log in to your SuperLoveTees account. Navigate to the Order History section where you'll find your recent orders. Each order will display its current refund status.
• In-App Notifications: If you have downloaded the SuperLoveTees mobile app, you can enable notifications. This way, you’ll receive real-time updates regarding your refund status directly within the app.
• Billing Section: For detailed information, visit the Billing section in your account settings. This will show you a comprehensive overview of any pending refunds and their respective timelines.
• Progress Information: SuperLoveTees provides clear details about your refund progress, including the date of the refund request, processing steps, and expected completion timeframes in both your email and dashboard.