How to Request A SuretyHR Refund

• Account Information: Gather your SuretyHR account details, including username and registered email address.
• Transaction ID: Locate the transaction ID for the payment you're seeking a refund for. This is usually found in your payment confirmation email.
• Service Usage Details: Document the specific services used, including dates and any relevant interactions or issues experienced with the service.
• Refund Request Reason: Prepare a clear explanation of why you are requesting the refund, including any specific policy references if applicable.
• Documentation: Collect any relevant emails or communications with SuretyHR's support team regarding the issue.
• Payment Method Details: Note the original payment method used for the transaction, including the last four digits of your card if applicable.
• Screenshot Evidence: Take screenshots of any issues encountered with the service that support your request.
• Term Agreements: Have copies of any agreements or terms of service that pertain to your subscription or service package handy.

*Working days are Monday to Friday, and don't include public holidays.

At SuretyHR, we strive to provide clear guidelines regarding user rights and eligibility for refunds related to our services. As a human resources management platform, we offer a suite of subscription-based services designed to support businesses in managing their HR needs effectively. Understanding your unique circumstances can help determine if you may qualify for a refund.

Refund eligibility may apply in the following scenarios:

• Annual Subscription Plans: If you purchased an annual subscription and wish to cancel within a specified period following your initial payment, you may be eligible for a partial refund based on the unused months of service.
• Service Discontinuation: In the rare event that a service you have subscribed to becomes unavailable or is discontinued, you might be eligible for a refund for that specific service period.
• Billing Errors: If you notice discrepancies in your billing amount, such as changes not reflected in your account settings or adjustments that were not communicated to you, these situations could warrant a review for refund eligibility.
• Incorrect Service Plan Charges: Should you find charges associated with a service plan that does not match your current selection or agreed terms, you may be considered for a refund reflecting the difference.
• Trial Period Considerations: If you opted for a trial period of our services and opted for cancellation before the trial's end date, you might be eligible for a refund depending on the terms of the trial offer.

It is advised to review your account settings and billing details to understand your eligibility better. For any inquiries regarding refunds or account management issues, we encourage you to contact our support team for assistance tailored to your specific situation.

At SuretyHR, we understand that managing HR services and payroll is crucial for businesses. Sometimes, users find themselves needing to adjust their accounts or handle administrative tasks that result in requests for refunds. Here are a few scenarios where customers successfully claimed refunds:

• Subscription Plan Change: A small business owner initially subscribed to an extended payroll service but later decided a basic plan would better suit their needs. After reaching out to SuretyHR's support team, they were able to seamlessly transition to the new plan and receive a refund for the unused portion of their initial subscription.
• Accidental Renewal: A client managing their account noticed they had mistakenly renewed their subscription for another year while intending to downgrade. Once they contacted customer support to clarify their account status, they received a prompt refund for the overcharged amount, allowing them to switch to a more appropriate plan.
• Service Interruption: A customer experienced a brief service interruption during monthly payroll processing. After reporting the issue through the support portal, they received a refund for that month's service fee, which was a fair resolution given the inconvenience they faced.
• Billing Clarification: A user questioned a recent billing amount that seemed higher than expected. Upon contacting SuretyHR for clarification, they learned it was due to an additional feature they had activated. The support team helped them understand the charges and offered a refund for the feature they decided not to continue using.

Tracking your refund status with SuretyHR can be a straightforward process if you know where to look. By utilizing the proper channels and available tools, you can stay updated on your refund in a timely manner.

• Check Your Email Alerts: SuretyHR sends out confirmed update emails for each refund request. Look for emails from updates@suretyhr.com, which will include important information about your refund status.
• Utilize the SuretyHR Dashboard: Log in to your SuretyHR account and navigate to the Billing Section located in your account settings. Here you will find a detailed status of any pending or completed refunds.
• Monitor In-App Notifications: If you are using the SuretyHR mobile app, be sure to enable notifications. Important updates regarding your refund status will appear as in-app alerts, keeping you informed in real-time.
• Review Your Order History: Access the Order History page within your account. This section clearly outlines all transactions, including any refund requests and their current status.
• Track Refund Progress: Look for specific details in your refund status updates, such as whether your refund is in processing, completed, or requires additional action. This information can help you understand the stage of your request.
• Use Merchant-Specific Features: If you are a merchant, explore the dedicated Merchant Dashboard for enhanced tracking options and insights. This tool provides a comprehensive overview of your refunds and associated metrics.